Shipping Dispute To Italy

Hi i shipped some merchandise to italy about 2 months ago and now i have a dispute from the buyer saying he did not recieve the item. He has escalated it into a claim and now paypal wants a shipping number. However i do not have a shipping number because it would have cost me $60 to ship via xpresspost and buyer only paid for air mail. He also did not purchase insurance. I have the customs slip and shipping receipt but thats all. What do i do? ALso it seems like i have already lost the battle.

Wow, I always pay for insurance even $50. Did you ship it to the paypal address or the address the person gave you? If you shipped it to the paypal address and you have your receipts showing this address.You are in the right. Fax it to paypal and also email the user through the form on paypal showing this.

I have people who move and never change their paypal address. I also have people who receive the item and then turn around to tell paypal they did not receive it. Whatever. You have to do this within 20 days or paypal will reimburse this person and debit you. I always put them on BLAST. Do not give in unless you have no receipt of postage to the address on paypal. In the future if anyone gives you a different address then what is on paypal do not mail. If you do mail ALWAY KEEP THE EMAIL IN YOUR HISTORY FILE!!.

goodluck

I'm sorry. The same thing happened to me with a Canada shipment. I shipped to a confirmed address but did not purchase insurance because the buyer opted out. I provided PayPal with the customs number and a photocopy of the part the USPS keeps, lising her address, proving that I mailed it. I lost to this buyer in Canada. I was told by PayPal that if the buyer does not wish to purchase insurance, not to mail it at all. I now require insurance to be paid by the buyer with any international sale. Again, sorry but you will have to eat this one! I did and lost $244.00 and a black pearl and diamond ring.

that's bull shit i posted a item overseas, by airmail, and the customer tried to scam me for another item to be sent, because he said he never recieved it. I emailed him and said once i have posted it i have no control over how or when the postal service will deliver there item. So i said check with your postal sevice it proberly got lost in transit. And if you don't recieve it put a claim in with your postal service. I never heard from that person again. The moral of the story is they try and scam you by saying they never recieved there item to see if you will send them another one for free. It's a scam to get something for nothing.

You must keep in mind that insurance is to protect the seller not the buyer....Once an item is paid for the seller is oblicated by law to deliver that product....If he (buyer) does not receive it for whatever reason, it's up to you to refund or replace the item......The only way you would be covered is if you had a tracking number it it shows that the item was deliver the the confirmed address...Anything other than that and you (the seller) are respondsible...

I hear a lot of people saying the 'buyer' opted not to purchase insurance...Most all buyers who are experienced in buying will not purchase insurance as they already know that they will be refunded if their item arrived damaged or not at all....

I myself as a seller always purchase insurance on any item that I don't want to have to replace or refund out of my own pocket....It's not the buyers respondsibility for the intact delivery of a purchased product..That's the sole respondsibility of the seller....

hi gulfy
refering to your last paragragh it's the responsabilty of the seller for that purchased item to arrive intact. Now unless you hand deliver it yourself, knowing it will be intact. how than do you accept responsabilty after you hand over your package to the postal service. they also have a due care of responsabilty on delivering your package intact. Therefore if your package is damaged or lost your postal service should be liable to replace that lost or damaged item. I had the same thing happen here and the postal service replaced the cost of the lost goods. Just my opinion here, i think the seller has a hard enough time trying to to make an honest living out of selling goods on-line and worring about scam artist, to have to cop a buyer complaining he's package did'nt arrive. ( unless it's a genuine complaint, but you don't know that ) It is all so easy to say you did'nt recieve your package when your salesman is a computer and the seller can't see you face to face and knowing that he handed over to the customer the goods.
cheers
darryl

This is also another one sided situation that ebay has created. And they use paypal to make it worse.

Note how all your auctions have a post made by ebay that seller is not responsible for shipping carrier times. Yet you are graded on ebay on shipping time in your DSR's . Or how they have options for buyers to buy insurance but its still the responsibility of the seller if the item is damaged in shipping. And paypal makes certain that the seller gets screwed on that note.

Always purchase insurance at least that way when your package has been damaged in transit, you just claim it and refund the buyer. I always require my customer to buy insurance whether they like it or not. Just create your listing and have that option checked =)

I agree with you aussiebares that it is hard enough for the seller without having to worry about damaged goods, scammers trying to get something for free and such...But most of the time the way the rules work they are against the seller....That is why I always provide insurance to cover myself and in addition always use delivery confirmation so I can prove delivery..It an odd thing that ebay makes it money off of sellers fees, yet they always side with the buyers.....