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Warranty Issues

Full Member
Posts: 3
Joined: 13 Dec 06
23 Jan 07 03:30:45 am
I have found a really good dropshipping company that I am planning to use in Hong Kong. All their products are new and factory sealed. I have concerns about what type of warranty to offer my customers. Most of the products come with a 12 month manufacturers warranty but for any repair work the products would have to be sent back to Hong Kong from Australia at the cost of the customer. This would be very expensive!
I have considered only offering a limited warranty that covers faulty products and state that no other warranty is issued. This will probably put off potential buyers but I don't want to offer a warranty that could be more trouble than its worth.
Any help would be appreciated. :D

Free Member
Posts: 2867
Joined: 11 Mar 10
23 Jan 07 03:53:14 pm
Generally since most products purchased in the United states are made in hong kong or taiwain. I think you will do with just a guaranteed no DOA policy. With manufacturers warranty. Fullfilling the terms of the manufacturers warranty would be the buyers responsibility not yours.

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