Sometime last month, I sold 1 item on eBay to a US buyer. I'm located in Australia and I posted the item a couple of days after the buyer made the payment. The buyer paid the item via PayPal. I posted the item via regular post, so, there wasn't any tracking number.
2 weeks ago, there was a dispute on my PayPal account and it stated that I did make an unauthorized payment against the item that I have just sold. I told PayPal that the transaction was via eBay and provided them with the transaction ID.
Yesterday, I received an email from PayPal that said that they are going to do a 'chargeback' against that dispute and charge me $15 for the processing fee. And it was also stated that it will take 75 days for them to further investigate the problem.
I gave them a call and asked what's going on with the dispute. The lady said that I did make an unauthorized charge on my PayPal account. I told her the same thing, that it was an eBay transaction. After arguing for minutes, she apologized for what happened but said that they can't do anything about it. And the reason for that is because I can't prove I posted the item as I don't have a tracking number. She blamed me because I used regular post which does not ordinarily have a tracking number.
I can't really see why posting the item without a tracking number would matter so much so that it would cause a lot of trouble for me. Any suggestions? Did I do something wrong here?
And the worst thing is that PayPal charges a processing fee that is more expensive than the item that I sold. Not only did I lose the item but I'm being asked to pay PayPal. It's not about the money, but is that how they usually operate?
I am just a newbie. Is this common issue with PayPal? Any suggestions?