What is SaleHoo's guarantee on their suppliers?

Full Member
deseos6
Posts: 1
Joined: 03 Oct 13
Karma: 
17 Oct 13 12:47:56 am
Salehoo representative,
I have had a question on my mind that hopefully you can answer. I have been a member of SaleHoo for 2 years and I think the list is great! SaleHoo states that all of the wholesale/dropshipping suppliers are verified. What happens if we use one of these suppliers and we experience fraud or the supplier is not legit? What does SaleHoo do? Or is it sole responsibility of the buyer to look into the company even though they spent $67 on a membership to SaleHoo that offers verified suppliers? Just curious.


TD

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
22 Oct 13 11:56:10 pm
Hello and welcome to SaleHoo TD :)

Good question! We have no official guarantee for our suppliers, but we only add suppliers to our database that either accept a secure form of payment (meaning you can get your money back should something go wrong) or have a proven track record of excellent service.

For these reasons we have very few issues with suppliers failing to supply goods to customers.

In the unlikely event that you do have a problem with a supplier, please file a complaint by clicking the link on the supplier's profile page within SaleHoo. We will immediately take steps to resolve the situation and get your money back.

Hope this answers your question :)


Richelle

Customer Support Manager
SaleHoo Group Limited
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