Hi, you should receive a tracking number that you can access online to let you know the status of your parcel. If you've never used a tracking number before, you just type it into the website Jimmy will give you and check it every day. It will give you details like - time it left the USA, time it arrived in the UK, time it arrived at your customs depot, time it left customs, time it arrived at the delivery station, etc. You should receive it either the day it arrives at the deliver station or the next day. Usually the delivery driver will leave a note in your mailbox if you are out. They sometimes leave a number you can ring an leave a message with a convenient re-deliver time, or sometimes they will tell you where to go and collect it. It would be best to email Jimmy at the website if he doesn't come in here and give you a reply soon.