Home /

How to contact suppliers & how to reply to member queries

Site Admin
Posts: 5228
Joined: 20 Oct 08
19 Feb 16 08:46:48 am
Hello everyone,

We at SaleHoo want to ensure that everyone's needs are met accordingly - members and suppliers alike. We all know how awful it feels to not be able to contact a supplier or having to wait long for a supplier's reply, so here are a couple of quick how to guides to help out members in contacting suppliers as well as to guide suppliers how to best reply to the messages they receive.

For Members: How to contact suppliers
As you may be familiar we have now incorporated the ability to contact suppliers directly via our directory, with various templates depending on your query. Here's a Link hidden: Login to view for you.

For suppliers: How to reply directly to member/customer queries
Please be advised that as an approved supplier on SaleHoo Wholesale Directory, our members primary means of contacting you will be via our private message system.

You can reply to customers' inquiries via PM by clicking on the link provided for every SaleHoo customers' inquiry. This way your reply is sent directly to the members' inbox (not to SaleHoo support).

Hope this helps smooth out everyone's line of communication! :)


Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

Wait! Want Some FREE Supplier Details?

Discover four of the most profitable niches on eBay and get details for the best suppliers for these niches. Enter your details below and we will send them instantly.

Thanks! Please check your email inbox.

Your list of profitable markets and supplier details are on their way to your email inbox.
Be sure to add support@salehoo.com to your safelist to ensure we can deliver the free suppliers details to you.

If you haven't received an email from us in 5 minutes, please check your spam folder or email us at support@salehoo.com.