We have found that getting good eBay feed back goes hand in hand with top shelf personal customer service.
Allways stay in contact with the customer, 100% of the time. Customers seem to feed on this today, because it is so lacking in retail business in general.
Tell the customer their order is processed as soon as you place the order. Tell them when and how they can expect their merchandise.
Make sure to supply tracking numbers when you are able to..this is important.
Be sure to post you telephone number on your site..customers do call to see if you are real.
Most of all, keep your contact with your customer personal, keep it tight, show an interest if they talk about some problems. Gaining their trust is all too important..especially in todays predatory retail world.
Doing these things will get you feedback...good feedback.
Remember..it's all about the customer and giving them the best customer shopping expierence possible.
Have a Blessed evening everyone..
Dave and Peggy