eBay sellers - what type of email programs do you use?

Hey guys, for those of you who sell on eBay, how do you handle your email back and forth with buyers?

I know using the built in email with eBay can get a bit frustrating, especially once you have quite a few listings going at once.

Have any of you tried out services like replymanager.com (or similar)?

I just want to get an idea of how many of you are interested in this type of service, and whether it would be worth while for me to try and figure out a deal for SaleHoo members on something like this.

So... how do you currently deal with your emails?

I am only selling 10 - 20 items at a time and I find that eBay's app for the iPhone works great. I get notifications on my phone and instead of using safari/email to answer them I use the app. It's quick and efficient!

I took a look at replymanager.com and personally (even though I don't have heavy traffic at the moment) I would be interested in using a manager such as that. I like to stay organized and on top of things no matter how hectic they might be.

Sounds like a good idea, I know it would be very helpful for me!

Hello KeizerSoze and KimGeorge :)

Welcome to SaleHoo! Thank you for your feedback! We are looking to hearing more from our other members to help us make SaleHoo even better than it already is!

Cheers

I'm just using eBay's selling manager pro automated e-mails. A bit lazy perhaps, but hey that's what automation's about isnt it!?

So basically they just get the same e-mails all eBay users get when they make a purchase, but I have included my logo and a personal note in each one inviting them to look at other similar listings, combine postage, leave feedback or contact me. I haven't set up my site yet but when I do I'll also include that in my e-mails. (asking them to tell you when their item arrives safely seems to generate feedback too)

I had a go at using Auctiva's selling tools including automated e-mail, but personally it wasn't for me.

So that's the post-purchase e-mails. If someone contacts me with a question I simply hit "respond" in eBay's built in messaging and try to keep that e-mail as short as possible. I hate writing long e-mails and I think most buyers hate reading them lol.

(I seem to like writing long forum posts tho... o_O )

Hey guys, for those of you who sell on eBay, how do you handle your email back and forth with buyers?

I know using the built in email with eBay can get a bit frustrating, especially once you have quite a few listings going at once.

Have any of you tried out services like replymanager.com (or similar)?

I just want to get an idea of how many of you are interested in this type of service, and whether it would be worth while for me to try and figure out a deal for SaleHoo members on something like this.

So... how do you currently deal with your emails?

Hi,

This is quite a good question as if you have a go product you can get anywhere from 10-80 emails a day (one of my clients had a similar problem) and he was spending a good 3 hours a day just responding to emails. My advice if anyone is spending a bulk of their time for customer support is to hire a virtual assistant for $3-$7 an hour to answer the FAQ about your products and give them access to your eBay account.

Anyways to answer your question , yes I would also be interested in this service so please contact me if you sort out a deal.



Alex C Ryan
Managing Director
Import Export Exposed
startimportingnow.com.au