Ebid. Took Application money then locked account.

Full Member
customersplanet
Posts: 82
Joined: 19 Jul 06
Karma: 
25 Jul 08 10:33:27 pm
Hi
Has anyone ever had login problems with ebid. A few months ago I opened an account and paid for a seller+ account. The account was active for 2 days and then was put on hold or locked, for God knows only what. After repeated letters to customer service, I just gave up and count it as a lost because the site is quite dormant in terms of traffic.

Last week I decided to give them another try so I opened another account. Low and behold the same thing happened. This time, customer service replied by asking what was my affiliation with the previously opened account. I explained that it was opened and never used because access was restricted. Well, to this, there was no reply, even after I asked why they would take a payment from a customer and then lock the account days after.

I believe if you don't want someone on your site, at least you should refund their payment. This is utterly atrocious and the customer service leaves a lot to be desired.

I have read in other forums that this is not uncommon, so one has to be careful with [b]sordid EBID.

Full Member
planes
Posts: 839
Joined: 19 Jul 07
Karma: 
26 Jul 08 03:26:50 am
Are you sure you did everything right? Was there a validation link you failed to follow or something else simple like that?

Why would you not follow up with your credit card issuer?

I would have been all over them like flies on sh@t. LOL

Site Admin
fudjj
Posts: 5907
Joined: 27 Jul 07
Karma: 
26 Jul 08 09:02:09 am
Definitely an interesting one, can't say that I have ever dealt with them, and after reading that I doubt if I will actually even try!


Mark (fudjj)

Community Manager
SaleHoo.com

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Full Member
customersplanet
Posts: 82
Joined: 19 Jul 06
Karma: 
26 Jul 08 10:33:31 am
Are you sure you did everything right? Was there a validation link you failed to follow or something else simple like that?

Why would you not follow up with your credit card issuer?

I would have been all over them like flies on sh@t. LOL


Everything was done right. Activation link was sent and clicked. An associate of mine had the same thing happen to her so this thing seem to be plural to a certain extent. What is even more despicable is that communication ceased when I told them that they took money from my previous account and then locked it. I mean it's only $7.99 or thereabout but the principle behind it or lack thereof, is the issue here.

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