How do you test the reliability of a company?

Full Member
monstersaintsfan
Posts: 6
Joined: 30 Jul 09
Karma: 
7 Aug 09 02:49:33 am
I have looked at numerous companies in the Salehoo directory. I must say the more companies I look thru, the more I am writing down the ones of interest.
The first thing I did, I am new to this wholesale/dropship business, was to find a category of interest. The idea of looking for something that sells was too overwhelming so I decided to select a couple of categories of my interest and go from there.
Now that I found a couple of wholesalers/dropshippers, I am curious of their shipping policies and quality of products. I read their policies but now I am thinking of purchasing a few items from these companies to myself to get an idea of their practices such as shipping and the quality of thier products.
Would any of you recommend this? My feeling is that if a product is shipped to me and their policy reads that the item will be shipped in 4-5 days but takes a couple of weeks then I can contact the customer service to see if this is normal practice. I would then order another item to see if the shipping practices are consistent or not.
I find that the shipping costs are fairly expensive and it would cost me to do this but overall I believe this would test the reliability of the company.

Does anyone have any recommendations? I would appreciate any feedback.
Thank you.

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
7 Aug 09 03:08:07 am
Hi monstersaintsfan,

You are pretty much on the right track...And its good that you have picked out areas/categories that interests you. It's usually easier to pursue something if it is something that you have interest in.

It's true that it may cost you a little extra (or maybe more) trying out these suppliers, but then again it's not that bad an idea. Ideally, I would suggest this as well. It's best to test the waters before taking the plunge. So you could make test/sample orders to see the quality of the products as well as the reliability of the suppliers.

But you have to take in consideration that even though it states that 'shipping will take between 4-5 days' there may be external factors that can cause the shipping to be longer than stated.

Here's a thread that has a handful of tips you may find helpful, please have a read:

Link hidden: Login to view

Here are some simple things you can do to protect yourself when dealing with any supplier (especially those found outside of SaleHoo).

1. Run a whois check on the supplier's website to verify when it was created (it is safest to deal with suppliers who have been online at least 2 year), who owns the domain, and where the domain was registered (the country should match the contact details on the supplier's website).
2. Search the SaleHoo forum for the supplier's website/company name and see what other members have to say.
3. Call the supplier's telephone numbers to ensure they are genuine.
4. Purchase a sample before bulk ordering to ensure that the item meets your expectations. (You've already thought of this!)
5. Watch out for sellers asking you to 'safeguard' your purchase by sending your money transfer in the name of a friend or loved one, or by establishing a 'test question'. These actions will not protect you from a fraudulent seller.
6. Low prices do not necessarily mean fraud, but radically low prices should warrant a closer look. If a price seems to good to be true, it probably is. Ask the seller as many questions about the item's authenticity as you can before you go any further.
7. Always use a credit card or Paypal to purchase goods. These forms of payment are safe because they give you a comeback if something goes wrong. With these payment methods, you can usually have the transaction reversed fairly easily if necessary.

All the best to you! Cheers :)


Richelle

Customer Support Manager
SaleHoo Group Limited
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Full Member
monstersaintsfan
Posts: 6
Joined: 30 Jul 09
Karma: 
7 Aug 09 03:37:18 am
Thanks for the input. I appreciate your timely response.

Full Member
grace-salehoo
Posts: 331
Joined: 15 Jun 06
Karma: 
7 Aug 09 05:55:33 am
What you propose sounds really good monstersaintsfan.

It certainly makes a difference if you have already built up a relationship with a supplier (and they know your name) before you get into the thick of things!

Christmas will be here before we know it, so now is a good time to get all your ducks in a row before the busy season.


Grace

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