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How to deal with negative feedback from buyers on ebay?

Free Member
Posts: 7
Joined: 16 Apr 13
17 Apr 13 03:14:55 pm
I just had my first negative feedback from my buyer. It feels suck! Can anyone help me! Is there any way I could remove this negative feedback? Thanks!

Site Admin
Posts: 5229
Joined: 20 Oct 08
18 Apr 13 12:05:20 am
Hello audionsound,

It's unfortunate but there is really no fool proof method to have your negative feedback removed. You can try replying to the negative feedback so you can explain your side or you can ask the buyer ti re vise his/her feedback accordingly. Your last option would be to ask for ebay's help...

Let me share this Link hidden: Login to view that will help you deal with the scenario you're in right now.

Also you might find this guide equally helpful - Link hidden: Login to view

All the best!


Customer Support Manager
SaleHoo Group Limited
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Full Member
Posts: 31
Joined: 10 Feb 10
18 Apr 13 03:46:50 am
Hi audiosound,

I can remember getting my first negative feedback. It felt shattering as I put 110% into my ebay store. Luckily I've only had the one.

It's very hard to get negative feedback removed. The only two ways I know of is to have the buyer agree to retract their feedback, or to ask ebay to remove it because it breaks one of there policies.

Unfortunately it's the nature of the beast. At some point you'll get a negative feedback no matter how good the service or how much you try to resolve an issue. Simply power on.


Free Member
Posts: 7
Joined: 16 Apr 13
19 Apr 13 06:02:30 am
Hi extracenter,

Thanks for your advice. Yes, true at some points we have to accept this feedback, because we cant satisfy everyone. True story

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