Is it recommended to put disclaimers on product listings?

Full Member
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  • Karma:
7 Nov 12 03:54:04 pm
Hi Guys,

Is it recommended to put a disclaimer on your site, basically warning the customer that they are completely responsible for their purchase?

Something like this:

DISCLAIMER is required before buying: MY COMPANY and its products are by no means affiliated with Toshiba Inc. or any of its subsidiaries.
Our parts are NOT refurbished, offered or authorized by Toshiba . We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the listing or the information, products, services, or related graphics contained on the listing for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We will not be held responsible for any misuses or misrepresentations of our products conducted by buyers.

Is this something that is recommended? Or will it drive buyers away. I think it's a good thing to have something like that but maybe the wording is a little bit strong.

What do you guys think?

Site Admin
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  • Karma:
7 Nov 12 05:35:12 pm
Hi duraid,

They don't call it fine print for nothing lol!

As with all fine print, I would advise you to keep it at the bottom, small font, possibly a mid grey colour. You don't want it to be the star of the show, just a small Cameo apperance is about right.

This is of course eBay, and no matter what disclaimer you have, it's no protection against idiots and their complaints and feedback.

Mark (fudjj)

Community Manager

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Site Admin
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  • Karma:
8 Nov 12 01:22:32 am
Hello again duraid,

Marc's spot on with how and where you add your disclaimer.

A disclaimer is actually a way you can make sure that you and your buyer will be happy with the transaction. In your disclaimer you can explain what steps or services you may prefer or not prefer to offer at the same time you give your buyer a quick check if what you offer is what they are looking for.

Remember to keep it short and simple so buyers will not be discouraged to read it and will surely understand it when they read it.

Cheers :)


Customer Support Manager
SaleHoo Group Limited

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  • Karma:
8 Nov 12 03:22:18 pm

This is of course eBay, and no matter what disclaimer you have, it's no protection against idiots and their complaints and feedback.

^^^That's the best piece of advice likely to surface in this thread.

As an aside, I'd mention that if you have so little confidence in what you're selling that you need that much of a disclaimer on your listing, you should drop that product and sell something else.


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna

Full Member
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  • Joined: 16 Aug 12
  • Karma:
14 Nov 12 04:50:11 pm
Thanks guys..

I just figured, that no matter how good a quality the product you are selling is, its always a good idea to protect yourself against liability.

I purchase my goods from china, and there is no way for me to tell if what I am selling is 100% without any issues. There would be no possible way for me to check the products as they are electronics, and I cannot personally vouch for their safety (even though I assume there is no issue).

I am not sure if ebay buyers have to agree to certain terms and conditions when they sign up to say that they cannot hold another party responsible.

I come from a background where health and safety (at work) is very important, so I have grown up with this, and I want to make sure I get my due diligence right just in case something should happen.


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