Made a mistake on the shipping quote for an item

Full Member
william232
Posts: 206
Joined: 19 Oct 08
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24 Sep 14 09:19:04 am
I Listed an item that i am selling on ebay for quite a cheap price only to find out the person who brought from me is from the UK and my supplier charges around about $200 to ship the item to the UK What should i do now?

How should I go about explaining this to the buyer as the shipping fees from US TO UK is about 200 Dollars and they have already made payment.

So what should i do now? so i can not make the same mistake? should i issue customer refund?

Full Member
gotyourwants
Posts: 25
Joined: 03 Jun 14
Karma: 
24 Sep 14 04:25:31 pm
Seems to me you have three options.

1) A bad option: Tell the customer that you can't ship to him and cancel the order. He may leave negative feedback and/or you may get a ding against your DSR on eBay.

2) An even worse option: Tell your customer that you can't ship to him at the quoted price because he is not in your country and there are added fees to ship to him. He may tell you to cancel the order and leave you negative feedback, a low rating, and eBay may count this against your DSR.

3) Your Best Option for a Good Rating: Ship it, take the loss, and make sure you put safeguards in place to prevent it from happening again.

Only you can decide what is the best option for you.

Prevention:
If you are shipping FROM the United States, you can use eBay's international fulfillment center. You ship it to a U.S. address and THE fulfillment center takes care of getting the package to the customer from there (at no cost to you). OR you need to make sure you specify where you DO NOT want to ship in your listings. You can exclude certain countries or continents.


Michael Sears
Got Your Wants, Bloomington, Illinois
Site Admin
fudjj
Posts: 5917
Joined: 27 Jul 07
Karma: 
24 Sep 14 08:14:18 pm
I think Michael's covered all the viable options for you, they are limited at this point. If you have a relatively new eBay account, I would be taking the hit personally and booking it down to experience. If you can't afford to take that kind of hit, then all you can do is communicate the shipping issue to the buyer and offer to refund, but you'll just have to live by what the customer then does regarding your feedback.


Mark (fudjj)

Community Manager
SaleHoo.com

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Full Member
william232
Posts: 206
Joined: 19 Oct 08
Karma: 
27 Sep 14 12:10:05 pm
thanks for the suggestions i found the same item on amazon uk so i kkinda dropped ship that to my buyer lol

Full Member
gotyourwants
Posts: 25
Joined: 03 Jun 14
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27 Sep 14 09:14:53 pm
Good job thinking outside the box on the solution. Hopefully that worked out well for you!


Michael Sears
Got Your Wants, Bloomington, Illinois
Full Member
william232
Posts: 206
Joined: 19 Oct 08
Karma: 
27 Sep 14 09:16:41 pm
Hopefully amazon wont mind a 1 off dropship order lol

Site Admin
fudjj
Posts: 5917
Joined: 27 Jul 07
Karma: 
28 Sep 14 08:12:04 am
Nice save :)


Mark (fudjj)

Community Manager
SaleHoo.com

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