PayMate

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designerthriftshop
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3 Mar 09 11:08:22 pm
Okay I took the plunge! I listed an eBay auction with Paymate as the only payment option. We'll see how it goes! No more PayPal hopefully!

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planes
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3 Mar 09 11:49:50 pm
GOod luck. DId you get credit card approval yet?

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designerthriftshop
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4 Mar 09 01:52:13 am
I didn't think I needed a credit card approval to receive payments. I just had my bank info approved.

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planes
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4 Mar 09 06:10:47 pm
Yea. Thats what I thought at first. Go to the email you have registered with them. They tell you to fill in another app to except credit cards.

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designerthriftshop
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4 Mar 09 06:39:08 pm
Will do thanks Planes. Let me know how you make out with yoru listing.

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designerthriftshop
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8 Mar 09 07:33:24 pm
Planes - how long til the credit card thing gets approved? How did you aiction go using Paymate?

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planes
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9 Mar 09 06:28:44 pm
I am hearing quite awhile

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designerthriftshop
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9 Mar 09 07:30:02 pm
My auction ends on Tuesday. If I'm not approved then I'll have to go to Plan B...the dreaded PayPal.

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planes
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10 Mar 09 02:49:04 am
Do you have Paypal attached already. If not, Maybe close thelisting and wait.

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designerthriftshop
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10 Mar 09 12:10:46 pm
Nope I didn't attach Paypal but I figured when the auction ended I would contact the buyer.

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fudjj
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10 Mar 09 12:55:50 pm
I integrated my site with paymate, and all is ready to start accepting credit card payments, I didn't have any waiting period.

Double checked with Paymate about verification and waiting period, and this is the reply.

Hi there,
As a seller you do not need to verify your bank account. You can accept payments immediately

Regards
Ted
Paymate Client Services
Tel: 02 9283 6977

International: +612 92836977


Indicates it shouldn't be an issue, unless there are different rules governing US sellers?


Mark (fudjj)

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designerthriftshop
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11 Mar 09 11:16:15 pm
Maybe that's it Fudjj. I emailed their customer support 2 days ago & still have not had a response. Guess I'll wait to hear from them before I really take the plunge!

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planes
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12 Mar 09 02:37:18 am

Indicates it shouldn't be an issue, unless there are different rules governing US sellers?



Maybe it is becasue you are from Australia fudjj and they are from there to. SO banking laws are a little different

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designerthriftshop
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12 Mar 09 12:01:28 pm
That's what I'm guessing & maybe they stil have a few kinks to work out with US sellers plus they've probably been overwhelmed with applications. How did your transaction work out Planes?

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planes
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13 Mar 09 06:25:13 am
Still waiting for APPROVAL. Similar results at another forum I belong to.

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designerthriftshop
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13 Mar 09 12:13:41 pm
I was able to add the PayPal link quickly to my auction so I didn't have any problems getting paid. I sure hope it's not too long of a wait. I'm anxious to give PayPal the boot! I am guessing you cannot link to the post office to print your shipping labels with PayMate right?

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fudjj
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13 Mar 09 10:18:34 pm
I actually contacted them yesterday to find out why on earth everyone had to wait so long in the US, and I was supposed to be given a call back by a consultant, but nothing.

Ok, in fairness to them it was late in the afternoon when I rang.

This type of thing drives me completely crazy, doesn't matter how good your product is, if you don't support that product with service to match then it's worthless!

The trouble is that most of these people that make the decisions on protocol have never faced a customer one on one in their LIFE, and they don't know the first thing about making sure that the customer is completely informed at all times of the process.

The longer the process, the more contact that needs to be made with the customer, even if it's just a few words in an email to bring them up top speed.

Seriously, I have no idea how some businesses survive with their heads stuck so far up their.......WAHZOO!

What really sucks is that business builds a certain level of customer service cost into a product, because they know that a certain amount of time has to be accounted for servicing the people buying their product..........Then they turn around and completely rip people off for not providing that they are charging you for!

It's about time that guys like this worked out that their most valuable asset isn't their payment gateway, IT'S THEIR CUSTOMERS!

Seriously, this issue about business and what they call customer service, really burns a hole in my......WAHZOO!


Mark (fudjj)

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designerthriftshop
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13 Mar 09 11:40:44 pm
LOL Fudjj..you are hysterical but unfortunately you are correct. Obviously Paymate approves it's Australian customers super fast but if they are trying to break in to the US market then they definitely need to be in constant contact with their customers. I have yet to get a response from them & it's been 5 days. Guess I won't be doing any business with them. I'd rather deal with PayPal even though they can pound sand up their, as you put it....WAHZOO!

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fudjj
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14 Mar 09 12:17:34 am
Yes, I just can't believe these idiots, and now they have burnt a customer, more than likely a whole lot of them with their ineffective service.

Such a damn shame, because the gateway is working like a charm on my site. I'm getting 100 positive feedback from my customers, they love it, and it's super cost effective for me.

If they could learn how to service customers they would be SENSATIONAL, unfortunately it would seem that is dream too far away :(

Just the other week I was trying to arrange a flyer drop, had 10,000 to get rid of so I thought I would go with the lager companies with that sort of quantity.

I sent an email inquiry the three companies requesting card rates and procedure, no reply. I resent to all three again, no reply......after my third attempt in 5 working day, and still no reply from a single one it was time for lift off Houston!

I picked up the phone, wound up my blood pressure, and was ready to fire at the first thing that got in my sights, but when I asked why it was that my three emails had not been replied to........apart from the automated response telling me how wonderful I was, and how much they loved me and would do absolutely anything for my business type of garbage!

The girl said, Oh' I'm terribly sorry sir, can I ask what email address you sent them to?

THE ONE ON YOU BLOODY WEBSITE was my calm response.

Oh' says the girl once more, I'm terribly sorry sir, but you should been using this email address, which of course didn't even resemble the one on their website.

I'm sorry I said, I didn't realize there were two different email addresses on your site, O'h, for the third time she said, this isn't advertised on our site, but we tell customers to use it because the website one goes into our junk folder and we don't see them.....................

Ok, stunned silence as I try to digest what I have just been told.......upon coming to grips with this late breaking news, I asked, would you not think it would be a good idea to advertise the correct email address on your website so customers at least have a chance of getting a response to their inquiry?

Yes sir, that has been suggested, and management are considering having some modifications made to our current information, but please feel free to use this new email address, and I'll be happy to be of service in any way I can.

OMG.......How is it possible for such a stupid company to remain in business, was the first question I asked myself after getting of the phone.

Then, making two further calls to the other companies just to satisfy my desire for self punishment, I got pretty close to the same story, maybe not as many 'Oh's', but all these idiots have email addresses funnelling customer inquiries into the garbage.

HELP.......someone tell me on how earth they stay in business because I have absolutely no idea!


Mark (fudjj)

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bashmaki
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15 Mar 09 03:22:37 pm
It will be interesting to see how this works out for you all. I ended up giving an item to a customer some time back because they didn't receive an item (during the holiday) when they thought they should. They turned it in to PayPal and and they froze my account. A few days after I gave them their money back, they emailed me saying they received the item. I told them, 'Merry Christmas', and washed my hands of the whole thing. I was lucky it wasn't an expensive item.

Bashmaki

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fudjj
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15 Mar 09 11:21:15 pm
Ok here is the word from Paymate!


'It is quite a different process in the US. We have to apply for a merchant account for each seller and this involves bank processing on the application which unfortunately is taking longer than expected.'


Mark (fudjj)

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planes
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23 Mar 09 03:35:50 am
Ok here is the word from Paymate!


'It is quite a different process in the US. We have to apply for a merchant account for each seller and this involves bank processing on the application which unfortunately is taking longer than expected.'


I will give them this one sympathy. They probably have tens of thousands of applications to process.

That takes awhile, especially if you are not prepared for it.

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redmolla
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24 Mar 09 10:51:48 pm
how long does it take to verify/approval?

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fudjj
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24 Mar 09 11:18:50 pm
how long does it take to verify/approval?


No set time at the moment, it's a case of it happening when it happens if you are outside of Australia.

They have their hands tied by the banks they have to deal with to set-up international accounts.


Mark (fudjj)

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bashmaki
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25 Mar 09 03:39:17 am
I'll be watching this thread with interest. I'd love nothing better than to shed PayPal after what I went through with those boneheads.

Gus

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fudjj
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25 Mar 09 07:54:00 am
Yes Gus, I can tell you fist hand that they are fantastic to work with. The transactions for me have been as smooth as silk and having the cash in your own bank account within 24 hours is a real nice touch.


Mark (fudjj)

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bayericlowe
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28 Mar 09 07:16:37 am
Yes absolutely, Paymate has really frightened me off of even wanting to use the thing.


If you all have a pretty good experience with it after the slow response time, let me know right away. Me, I'll still stick to money orders or paypal or god forbid offering google checkout /auction checkout AFTER they contact me to close the sale and pay in ebay.

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bashmaki
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15 Apr 09 03:41:19 am
Has anyone in the USA been approved for Paymate yet? The `bay seems to be getting a little weird with Pa-Pal. I've read they may start holding 6% of all sales to cover their butts in case you ( the seller) try to pull a fast one on the customer. If they are truly going to do this; I want to be ready with some other avenue for transactions.

bashmaki

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fudjj
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15 Apr 09 06:22:57 am
I really do hope they have the international problems sorted out, cause they are going to make a lot of international customers very happy!

If we get a transaction completed before 4pm Sydney time, it is fast tracked into our account that same night, and at a flat 2.4% After 4pm is usually 24 hours, even though we are having a few issues with a current transaction, but this is the very first issue we have had with them, and I must say that the correspondence has been good so far in attempting to resolve the situation.

I notice PayPal has now stretched it's transfer times out to 5-7 business days. Not sure how ebay customers are going to feel waiting almost two weeks before getting their item shipped if sellers are going to wait till the transfer is complete till releasing the items :(


Mark (fudjj)

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bashmaki
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15 Apr 09 11:55:15 am
Let us know how the transaction turns out; if you will.

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fudjj
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15 Apr 09 12:56:30 pm
Transaction is completed, was a security issue with the credit card used. They were only looking after us to make sure it wasn't a fraudulent transaction.

That's all cleared up now, minor inconvenience, but when they are doing their best to protect the seller, no complaints here.


Mark (fudjj)

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yoojin1982
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16 Apr 09 12:01:41 am
I was on the other end of that transaction and yes, I thought it was nice of them to make sure that the transaction was not fraudulent. All they asked me to do was to call the credit card company to verify a pending charge and credit. it was done via email so it was fast. the only problem with the time was that it took a few days due to the weekend and aussie holiday... I'm assuming the payment went through thou..

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fudjj
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16 Apr 09 12:08:39 am
I was on the other end of that transaction and yes, I thought it was nice of them to make sure that the transaction was not fraudulent. All they asked me to do was to call the credit card company to verify a pending charge and credit. it was done via email so it was fast. the only problem with the time was that it took a few days due to the weekend and aussie holiday... I'm assuming the payment went through thou..


Order is being processed yoojin, have sent details via MSN this morning, however it may be a little slow transferring that info to you.

I'll catch up with you there later today or tomorrow.

Cheers


Mark (fudjj)

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dwmgoods35
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3 May 09 04:31:46 pm
Hey everyone,

I just wanted to get an update on how Paymate is doing on ebay? Any problems? any customers turning down purchases because of no paypal acceptance? The reason I ask is because I also am fed up with paypal fees and so I filled out all the info on paymate.com yesterday and awaiting an approval. Any advice is well appreciated.


Don

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