I was recently left my first negative and neutral feedback from the same buyer, dropping my positive rating from 100% to 99%. The buyer left the negative feedback because during the shipping process his item got damaged, he asked for a replacement, we obliged, and he then left negative feedback because he believed the damage should never have happened in the first place. Even though it happened during the shipping process, which as nothing to do with us.
I talked to ebay about this injustice, they said they couldn't do anything. I've also asked the buyer, what can I do for him so that he would withdraw his comments, and I'm still waiting for a response. What other avenues do I have to get removed this unreasonable feedack?