Home /

Return Policy - Advice Needed

Full Member
Posts: 25
Joined: 29 Nov 14
6 Jan 15 07:28:51 pm
This is my return policy. I offer free shipping. The products are heavy and shipping costs an average $15. I don't think I can afford free returns. Sometimes a customer returns an item scratched or damaged or did not re-pack it properly. What do you think of my return policy?

How do I return an item?

BalanceBikeOutlet.com will not accept unauthorized returns, please contact BalanceBikeOutlet.com to obtain a return authorization number. If you are not completely satisfied with your purchase from BalanceBikeOutlet.com, you may return your item(s) within 30 days of receipt. Customers are responsible for all return shipping costs and products purchased with our free shipping offer will be credited less our original shipping cost.

All items being returned must be in new condition, never assembled, used or played with, in the original box and with the manufacturers packaging or a restocking fee of 20% will apply. If there are damaged or missing parts upon receipt of your order, the manufacturer will send the replacement part(s) or item(s) at no additional cost. Please contact us and we will promptly assist you.

Site Admin
Posts: 442
Joined: 10 Jun 14
7 Jan 15 04:18:52 am
Hello Chloe,

I am unclear though on what you meant by "unauthorized returns" and "return authorization number"
Perhaps it would be best to indicate what portion of the webpage they can ask this number or a particular email address would be more direct.

Hope this helps.

Full Member
Posts: 25
Joined: 29 Nov 14
7 Jan 15 04:34:35 am
The email & phone number are on the page. They have to contact me to get an RMA number to return the merchandise first. They can't just send it back unannounced.

Site Admin
Posts: 6272
Joined: 27 Jul 07
7 Jan 15 11:52:20 pm
Hi Chloe,

Seems to cover everything from what I can see.

Mark (fudjj)

Community Manager

Link hidden: Login to view

Wait! Want Some FREE Supplier Details?

Discover four of the most profitable niches on eBay and get details for the best suppliers for these niches. Enter your details below and we will send them instantly.

Thanks! Please check your email inbox.

Your list of profitable markets and supplier details are on their way to your email inbox.
Be sure to add support@salehoo.com to your safelist to ensure we can deliver the free suppliers details to you.

If you haven't received an email from us in 5 minutes, please check your spam folder or email us at support@salehoo.com.