should i leave negative feedback?

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raiderjake
Posts: 253
Joined: 14 Apr 09
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7 May 09 10:01:17 pm
ok for those of who dont know, i buy broken ps3's on ebay and sell the working parts. today i got 1 today. its a ps3 shipped in a flat rate box, no protection, as you have to cram it in there to fit, the box strecthed around it like bad 80's spandex. i open it up, theres minor damage to the hard drive caddy. i had to bend it back in shape cause there was no screw to hold the h.d. in. oh well i sort of fixed it, now to test the parts. no audio/video (as described) so the rest of the parts should work. the odds of 2 parts failing at the same time is nearly impossible. but the blu-ray laser doesnt work. most likely, no it HAS been swapped out w/ a broken 1. whether he knew it or not who knows. i have left him a message telling him everything that went wrong. he hasnt responded, but its only been a few hours, so i'll obviously give him a day or 2. but my question is, if he doesnt, would you leave negative feedback? how would you handle this? keep in mind i should make my money back off the parts.

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raiderjake
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7 May 09 10:02:40 pm
oh and he used the shipping caculater, it charged me $23.60 and it cost him $11 to ship

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fudjj
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7 May 09 10:26:09 pm
Well.... it definitely sounds like there are some packaging issues that should be pointed out in your feedback.

As to anything past that, I would say only you know your own expectations, and as such, you need to determine in your own mind whether or not they are justified from how the item was described, and through any communication you had with the seller prior to the transaction being completed.

Being honest with yourself is the only fair way of delivering someone else feedback in my opinion.

: )


Mark (fudjj)

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raiderjake
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7 May 09 10:36:39 pm
thanx fudjj, i want to cause i feel like i got burned, but he does have really high feedback, 100% 670 pf so im sure he'll make some attempt to fix it, but even if he didnt, ild feel bad about ruining his 100%. couldnt he just retaliate and leave me negative feedback?

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fudjj
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7 May 09 10:57:14 pm
Sellers are no longer able to send negative feedback for buyers, it's one of those things that sellers hate, but buyers love because they feel safer to speak their mind without receiving bad feedback in retaliation.

It's really why I suggest that you have to be comfortable with your expectations, the seller is in essence a sitting duck these days!

Seller feedback should only be considered when making a purchasing decision, it shouldn't enter into it when deciding your own feedback to leave in response to the completed transaction.

Bottom line, if you feel that your expectations are just, then base your final decision on them, and on them alone in my opinion.

As you say, with that sort of feedback I would be surprised if you couldn't get something worked out between you both to keep everyone satisfied, and you are definitely doing the right thing in trying to resolve your concerns without jumping straight in and nailing him with negative feedback.

Just tread carefully, again I go back to ensuring your expectations are just, because it can be a fine line in these types of negotiations between what is just between both parties, and what is feedback extortion!

Keep a log of all of your communication to protect yourself from that sort of claim being made against you by the seller.


Mark (fudjj)

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raiderjake
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7 May 09 11:47:12 pm
thats about how i feel about it. i appreciate the outside opinion, thats basically what i'm looking for. as for the parts being swapped out, he may or may not even know. and thats gonna happen. as for the shipping, i feel he is at fault and should at least adress it. there have been a few times when a customer has had a problem w/ something i sent them, and if their legit in there claim, or even possibly, i pretty much bend over backwards for them, not only cause my feedback is at stake, but b/c its my job as a seller to make my customers happy. and i have many returning customers b/c of it. all i really want from him is his recognition then maybe i wont feel like he got over on me. but if a couple days go by w/ no word then he's getting the axe! lol thanx again for all your help

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fudjj
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7 May 09 11:49:27 pm
No problems Jake, sounds like you couldn't be any fairer to me mate.

Good luck with the result : )


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raiderjake
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8 May 09 12:03:08 am
thanx, its funny, i stumbled into this business b/c my ps3 broke, trying find a way to fix it, i found a great way to make money. i thought WOW i spend $100 i make $200, i spend $200 i make $400, easy money. HA! ya right this one hell of a stressful way to make money. at least wal-mart gave me a day off once in awhile! oh well cant say it isn't exciting.

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raiderjake
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8 May 09 09:49:49 am
man talk about bad luck today, i got 2nd 1 in, not as described, swapped for parts.

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