Wholesale & eBay Forum Supplier Reviews, Complaints and Scams 24/7Wholesale - my experience on their poor customer service

24/7Wholesale - my experience on their poor customer service


jj8565
Full Member
  • Posts: 7
  • Joined: 05 Jul 06
  • Karma:
11 Jul 10 06:01:03 pm
Hi there, just to warn you of this company I placed a order with them on the 21/6/2010. No delivery so contacted them and got no reply tried to phone - no answer; sent several more email but not one reply. At least I paid with PayPal so hope I can get it back but I think if I am right I will have to wait the 30 days before you can raise a dispute. I would have thought that if they took PayPal, they would be OK but it looks like they have a very poor customer service and would advise anyone else to keep well away.

Has anyone else dealt with them in the past?


fudjj
Site Admin
  • Posts: 6295
  • Joined: 27 Jul 07
  • Karma:
12 Jul 10 01:15:25 am
Thanks for sharing that jj8565,

The bonus is that you did pay with PayPal, and I would suggest filing a dispute against the transaction straight away, this is usually enough to bring them to the negotiating table if they are genuine, just with shocking customers service.

Worst case scenario you will need to file a claim (which is different to a dispute) Claims need to be filed within 45 days of the transaction taking place or you will loose your right to claim at all.

File the dispute now, get the ball rolling and show them you mean business.


Mark (fudjj)

Community Manager
SaleHoo.com

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richelle_salehoo1
Site Admin
  • Posts: 5231
  • Joined: 20 Oct 08
  • Karma:
12 Jul 10 01:55:23 am
It's unfortunate that you are having trouble with this particular supplier, jj8565. If you need assistance in resolving the issue please feel free to email us at support@salehoo.com and we will do our best to help you out.

Otherwise do keep us posted. All the best!


Richelle

Customer Support Manager
SaleHoo Group Limited
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jj8565
Full Member
  • Posts: 7
  • Joined: 05 Jul 06
  • Karma:
12 Jul 10 08:52:14 am
Hi there thanks for the info i have Filed the dispute and just hope that this will make them at least make some contact with me i will keep you posted what happens thanks jj8565


jj8565
Full Member
  • Posts: 7
  • Joined: 05 Jul 06
  • Karma:
12 Jul 10 04:48:48 pm
this is the email that i finaly got from this company they said they sent me several emails the only e mail i got was to confirm my order
that was it anyway here is the email i got from them not very nice
the email i sent was not nasty it was to the point and told them what i was going to do with regaurds paypal


HI John,

Thank you for the nasty email.....You was contacted several times by
me with regards to the order you placed with us.

Any international orders placed with us are required to sign up with
Myus.com for shipping purposes. You should have read the information
listed on the international shipping page before placing your order
with us as all of our customers have not had any problems with
receiving orders from our company.

Have a pleasant day!


jj8565
Full Member
  • Posts: 7
  • Joined: 05 Jul 06
  • Karma:
12 Jul 10 04:53:26 pm
they have refunded my money but not even a sorry ??


richelle_salehoo1
Site Admin
  • Posts: 5231
  • Joined: 20 Oct 08
  • Karma:
12 Jul 10 11:13:49 pm
@jj8565: Thank you for the update. We are glad to learn that they you were able to get your money back :)

We would truly appreciate it if you could add a review regarding your experience with this supplier. I know it (your experience) wasn't near great - but I'm sure other member will find your review quite helpful.

To add a review simply visit the supplier's profile page.

All the best!

PS: Also, when you have the time, do add a photo to your profile :)


Richelle

Customer Support Manager
SaleHoo Group Limited
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paul1978
Full Member
  • Posts: 54
  • Joined: 27 Oct 08
  • Karma:
13 Jul 10 10:27:55 am
i have used this wholesaler quite a few times, as it says in there terms you must sign up to myus.com to give you a verified account for delivery.

this however does not excuse the way they have treated a potential customer.

personally john i would just bite the bullet and if they have something you want re order.


jj8565
Full Member
  • Posts: 7
  • Joined: 05 Jul 06
  • Karma:
14 Jul 10 02:53:39 pm
hi there thanks did like some of the products but think i will look elsewhere
in future as there customer service was bad no even a reply to my emails until payal got involved do you no of any others that i could use that you have used in the past and have been very good thanks jj8565


bpotux
Free Member
  • Posts: 7
  • Joined: 28 Sep 10
  • Karma:
14 Oct 10 04:36:36 pm
Hello everyone,
I will make a separate topic on this but I do want to add to the OP's post.

I am yet to find out if 247 Wholesale is a scam for sure, but I do know that so far their customer service is sub-par to say the least:

• E-mail - once the order is place they do not respond
•
• Phone - 877-247 wholesale number works 1 in 7 days, you will be lucky to get through to an answering machine, more often then not you only hear static
• Website - is out-of-date, you can almost never get the items you see listed
• Invoices - the number on the invoice was different from the number I was actually charged
• Disclaimer - they mail you a disclaimer that basically states that everything they told you over the phone, wrote to you in an e-mail, sent to you as an invoice is not legally binding and does not matter. It also asks you to sign that you will not file any complaints or claims against them in any way, shape or form. You can view that form here: dubdubdub dot 247wholesale dot com/purchase_agree dot pdf
• Location: address listed on their site does not match up with the business listed in that building.
• UPS tracking number - I was told I will receive the number the next day after my order - to day I have not received a single e-mail, including the e-mail with my tracking number.

Basically they go dark on you after they have your money, I would be very cautious when considering doing business with this so-called “verified” supplier.

That company should not be listed on this site, they are less-then-credible.


richelle_salehoo1
Site Admin
  • Posts: 5231
  • Joined: 20 Oct 08
  • Karma:
14 Oct 10 10:06:13 pm
Hi bpotux,

We are sorry to hear of your experience. I have contacted the supplier regarding your concerns and hopefully I will get their reply soon - will update you as soon as I do.

Also, I have replied to your other post, Link hidden: Login to view

When you have the time do add your review to their profile - it would be a good warning to others.

Please keep us posted and if you need assistance don't hesitate to let us know.

All the best!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

 

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