Banggood.com - my feedback

This is my feedback for Banggood.

There is nothing to show how much product they really have shipping well. Let's just say your customers maybe waiting a month to get their product.

You can't copy and paste since you must export and unzip the file but when you try to put in description, there is no way to get the images to put on you web page.

Hi Caroline

This is informative for a newbie like me

Dear ，

Thanks for your message .
Refer to the above question，The delivery time depends on the shipping way and the warehouse where you choose,about shipping you can log in here for more information. Link hidden: Login to view

what"s more,After you download the CSV which has our product picture url,after you change the format , then you can uplaod them, many of our customers who sell on eBay can upload our products to their eBay shop ,and they did not feedback any problem about this question .

Hope these message will help you.If you have any question ,just let me know ,I will reply to you ASAP.

Hello!!
So finally I have decided to move from drop shipping to wholesale purchase from banggood as their products seems to be authentic and original.So I contact the wholesale agents many time and their response to my query is very late and delay. And moreover, I asked the invoice and your invoice for wholesale purchase is without invoice number. Thus now I am not sure whether I will get the same products that I usually used to get through my drop shipping as agents are keep on changing or transferring to one another.
Until now I am 100% satisfied through drop shipping customer service and their products. wholesale member feedback is required to carry out my wholesale deal with them.

Thank you!!
Have a great day.

Dear Chencho,

Thank you for your message.
As for your question,my colleague will cantact you later.
If you have any question,just feel free to contact us by Link hidden: Login to view ,So that we will help you ASAP

Good day!

but you still can't list nothing on my ebay store i have tried so many different way and still it doesn't come out right no images no description i would rather copy and paste easier than asking for some screenshot

i'm not talented in that dept

banggood wrote:Dear ，

Thanks for your message .
Refer to the above question，The delivery time depends on the shipping way and the warehouse where you choose,about shipping you can log in here for more information. Link hidden: Login to view

what"s more,After you download the CSV which has our product picture url,after you change the format , then you can uplaod them, many of our customers who sell on eBay can upload our products to their eBay shop ,and they did not feedback any problem about this question .

Hope these message will help you.If you have any question ,just let me know ,I will reply to you ASAP.

there is no way to change anything copy and paste your description is way better and as far as your images that i can change on ebay anything else can't do

There is no way to change the format tried that too send to my email how it supposed to look

Dear carolyn，

Thank you for your massages. My colleague will contact you later to help you solve the problem.

I have used Banggood.com as a supplier for some months. It is one of the suppliers I was slowly expanding my product line to include more until they choose not to stand behind a defective UP Air quadcopter. My customer asked for a working replacement and an address to send the one back. Banggod asked for a video which was sent and clearly shows unit not working. Banggod has dragged their feet on this and now I am refunding my customer (in Greece), paying for shipping to USA to me and left by Bangggod to file a dispute with PayPal rather than them offering a refund on this item. I told them I would send it back but get the same responses over and over like they do not fully understand (although I know they do).

It seems they do not like to stand behind their products and I would be very careful buying larger or more expensive items from them. If something goes wrong they do not stand behind it.

I am wondering now if I should buy from them t all...


I had another product sent that was to be sent to Peru that had no tracking so we waited 35 days or more now. We are told by Banggood it should show up next week. Which week? Two other smaller products had defects which I refunded to customer without even asking for help from Banggood but this expensive item it too much!

I find there prices are kinda high and shipping is just as much, so how can you make any profit and as an ebay seller, I can't makes my customers wait 20 days for their product.

tv wrote:I have used Banggood.com as a supplier for some months. It is one of the suppliers I was slowly expanding my product line to include more until they choose not to stand behind a defective UP Air quadcopter. My customer asked for a working replacement and an address to send the one back. Banggod asked for a video which was sent and clearly shows unit not working. Banggod has dragged their feet on this and now I am refunding my customer (in Greece), paying for shipping to USA to me and left by Bangggod to file a dispute with PayPal rather than them offering a refund on this item. I told them I would send it back but get the same responses over and over like they do not fully understand (although I know they do).

It seems they do not like to stand behind their products and I would be very careful buying larger or more expensive items from them. If something goes wrong they do not stand behind it.

I am wondering now if I should buy from them t all...


I had another product sent that was to be sent to Peru that had no tracking so we waited 35 days or more now. We are told by Banggood it should show up next week. Which week? Two other smaller products had defects which I refunded to customer without even asking for help from Banggood but this expensive item it too much!

Dear customer
first,we are so sorry to make such inconvinient case for you. and we have get your PM and will check the order problem you said. our colleague will contact you to help you for this question. about refund products ,we will according to the company policy to ask you offer some picture or video to check ,if the products confirm damaged,will refund you within 72 hours.
second ,refer to the question you mention about no tracking numeber for shipping . sorry it take longtime for this order,If you want tracking number ,you can choose the shipping method on shopping cart. and we offer Free tracking number on orders over $25(CN warehouse)
any question ,feel free to contact our dropship team:dropshipping@banggood.com

carolyngaza wrote:I find there prices are kinda high and shipping is just as much, so how can you make any profit and as an ebay seller, I can't makes my customers wait 20 days for their product.

Dear customer
Could you please PM us which kind products are high price,we will try to beat and offer our dropshiper a good price.
For the shipping time .it usually take 7-25 days for standard shipping ,if you want fast shipping ,you can choose products ship from our US or EU warhouse ,or choose express for your order .
Any question ,feel free to contact our dropship team:dropshipping@banggood.com
Thanks a lot

Well the response from May 21 about a refund once verified (which video plainly showed) in not true. I have had more costs and delays and am currently out over $450 for that one item. The contact is more and more delays.

Below is more.

Worse yet is when Banggod sends out the incorrect product (a color not seen anywhere in ads) from the US warehouse and deny that it could be theirs since they responded with pictures from the US warehouse. (Does that make sense?)

For a couple weeks now they have been going back and forth, first with half off offer but me customer is now disappointed and wants to return the item for a full refund. Now Banggood thinks I should pay for shipping to China no less which is their way of saying you ar egoing to pay more on shipping than the 20 some dollars on the product.

The only product that Banggood had serviced for me (refund) is a $5 item. In another case they have been dragging out for over two months now I am out $450 on a defective quadcopter. Not sure how that will go yet as they are waiting for another update to return shipping which ended 2 weeks ago within a hour or two flight distance from the destination.

Banggoods customer service is to delay and delay hopeing you will go away or it will cost you more than the product. I am only a small customer on Banggood with about $4500 in purchases of many smaller products but I would think they would want to give me a little customer service.

Oh BTW all response are usually 24 to 48 hours after you email them but it is always please wait ten more days or something like that!.

Hi Tom,

I've passed this issue on to support who are going to follow up with Banggood to work on getting a satisfactory resolution for you.

Good Luck Mark,

The issues with Banggood keep slowly building. One I never mentioned that all drop shippers need to be aware of is that they change their prices without notice especially on popular items so you will end up losing money to sell their items without checking.

Beware drop shippers of Banggood. You will think things are going smoothly and than BANG and they do it GOOD. :)

Mark
They got their way and I settled for half of the Product so now I have a product my customer does not want, I do not want and Banggood obviously does not want since they insisted on China to return to (was purchased from Ontario California warehouse) which would have cost more than the product.

They drag things out to see how they can wear you down. Now I have another product that has not arrived to my customer which I paid for 6-9 business days shipping. It has been three weeks and the tracking shows it reach San Francisco and than nothing. Tracking is only as good as the people scanning it.

Thanks for updating us Tom.

That a most unsatisfactory result and I'm actually quick surprised that it has unfolded like this. They have always been one of our better suppliuers for quite some time and always very resposnive here on the forum as well, but there certianly seems to have been a shift from the usual. We're still going to follow up on your behalf in an effort to find out what is going on and to work on getting you a better resolution.

Shane is working on that now, so you will hear from her as soon as she has further for you.

Cheers

Dear customer
This is abby from banggood
Sorry for my late to see your message
Could you please PM me your dropship account and order ID so that I can help you to check the problem of your order
About refund and rerturn ,we will depending on the product pictures and videos that you provide to determine the products in question. hope for your kindly understanding ,,I will PM you , if possible ,send me more details about your order problem and I will try my best to help you
Sorry for any inconvenient case for you
Abby

I signed up for the drop shipping with Banggood, here's my experience with them on my first order, I listed an item on Ebay from their USA Direct warehouse and the item was $10.89 + $4.56 shipping = $15.45 and would be shipped within 24 hours. This was on Saturday and it sold Sunday so I went to order the item and it was not on their USA Direct warehouse site. I had to go to their China warehouse and the item was $20.20 which is $9.31 more than the USA warehouse price so that was a loss and it can take up to 20 days to get to the US address of my customer but I had to order it from there to get the product to my customer.
So I go to check on the order to see if it was shipped yet (they stated on website to be shipped out within 24 hours) which it wasn't and to my surprise the payment was not confirmed as it was on Sunday which was paid through Paypal and was confirmed on Banggood's site on Sunday , So I did a live chat with one of the Banggood reps (#1) and she told me that was the norm? that it would be shipped within 24 hours (this is what they stated in the items ad but so far it has yet to be shipped).

Well they said they shipped the item and gave me a tracking number, so after 24 hours I tried to check the tracking number they gave me and I could not find any information on the shipment ( tracking number or carrier) so I went and had a live chat again(#2) and this Banggood Rep told me that it was sent by China Post with standard shipping but with China Post standard shipping that you don't get a tracking number for this type of shipping. So why did they give me a fake tracking number????

Well the Item never came so I had to file a case with Paypal to get my money back after 60 days!

My experience comes down to this.

1. Didn't ship the item in the stated time
2. Gave me a tracking number that doesn't work but on website and it says it's being tracked.
(can’t find any tracking information with number they gave me / VERY Shady!).
3. Took a loss on the very first order.
4. Had to file “Item not Received” case with Paypal – Never got the item! They didn’t even respond to Paypal case I filed!! And I won the Paypal case.
5. Had a 100% feedback rating on Ebay until I messed with these people and customer never got item and gave bad feedback – THANKS BANGGOOD!!!

Bottom line, they come on here and act like they care and have great customer service but as soon as you buy from them they don’t care and will tell you anything when you talk to the customer rep like they did with me by giving me a fake tracking number that didn’t even exist! VERY SHADY!!!

If you sell on other venues besides Ebay this may be a good fit for you but for selling on Ebay I would not personally recommend BangGood.

Dear Roberts,
This is abby from Banggood
We are sorry to make any inconvenient case for you first .Refer to your question,we have something want to explain:

1. Processing time 1-2 business days normally: The time from when your payment is received to when we gather up all the items, do strict quality-control tests, and carefully package the items. you can check it on : Link hidden: Login to view
2,about tracking number ,standard shipping without tracking number ,it show on shopping cart when you place order ,what you get the number is the Shipping serial number,not tracking number ,I am sorry that our live chat did not explain well to you . if you want to check the tracking information ,you can contact our dropship team and we will help you to check the order with order ID. but for this question,we will consider if we need to move out the Shipping serial number when customer choose standard shipping in the future
3, about “Item not Received”. as I did not have your order ID and dropship account ,I can not help you to find out what 's wrong about this order ,if possible ,could you please offer me your dropship account and order ID for check? If determine that lost the package due to our logistical problems, we will refund to our customer
Maybe there are something unhappy experience for you to contact with our customer service,but all the customer on salehoo can contact me or e-mail to our dropship team if you get the problem with your order , we will try our best to help you
Hope for your kindly understanding
Any question ,feel free to contact us !
Abby
Skype: bgdropshipping
Email: Link hidden: Login to view
Personal e-mail:huangaiyi@banggood.cn

I have seen alot of apologizing from Banggood and not enough results. I just signed up for them but I now know that I will NOT be working with them.

alitechres wrote:I have seen alot of apologizing from Banggood and not enough results. I just signed up for them but I now know that I will NOT be working with them.

Dear customer
This is jessica from banggood,could you please PM me what's up with your dropship business with us ,Can I help you something?
If possible ,could you please Pm your dropship account so that I can find you and help you to check what happen

Sorry for any inconvenient case for you
Any details,you can feel free to contact us!
Dropship team: Link hidden: Login to view

chellesonline wrote:I signed up for the drop shipping with Banggood, here's my experience with them on my first order, I listed an item on Ebay from their USA Direct warehouse and the item was $10.89 + $4.56 shipping = $15.45 and would be shipped within 24 hours. This was on Saturday and it sold Sunday so I went to order the item and it was not on their USA Direct warehouse site. I had to go to their China warehouse and the item was $20.20 which is $9.31 more than the USA warehouse price so that was a loss and it can take up to 20 days to get to the US address of my customer but I had to order it from there to get the product to my customer.
So I go to check on the order to see if it was shipped yet (they stated on website to be shipped out within 24 hours) which it wasn't and to my surprise the payment was not confirmed as it was on Sunday which was paid through Paypal and was confirmed on Banggood's site on Sunday , So I did a live chat with one of the Banggood reps (#1) and she told me that was the norm? that it would be shipped within 24 hours (this is what they stated in the items ad but so far it has yet to be shipped).

Well they said they shipped the item and gave me a tracking number, so after 24 hours I tried to check the tracking number they gave me and I could not find any information on the shipment ( tracking number or carrier) so I went and had a live chat again(#2) and this Banggood Rep told me that it was sent by China Post with standard shipping but with China Post standard shipping that you don't get a tracking number for this type of shipping. So why did they give me a fake tracking number????

Well the Item never came so I had to file a case with Paypal to get my money back after 60 days!

My experience comes down to this.

1. Didn't ship the item in the stated time
2. Gave me a tracking number that doesn't work but on website and it says it's being tracked.
(can’t find any tracking information with number they gave me / VERY Shady!).
3. Took a loss on the very first order.
4. Had to file “Item not Received” case with Paypal – Never got the item! They didn’t even respond to Paypal case I filed!! And I won the Paypal case.
5. Had a 100% feedback rating on Ebay until I messed with these people and customer never got item and gave bad feedback – THANKS BANGGOOD!!!

Bottom line, they come on here and act like they care and have great customer service but as soon as you buy from them they don’t care and will tell you anything when you talk to the customer rep like they did with me by giving me a fake tracking number that didn’t even exist! VERY SHADY!!!

If you sell on other venues besides Ebay this may be a good fit for you but for selling on Ebay I would not personally recommend BangGood.

You have to understand that sometimes US warehouse is out of stock for some items therefore i suggest that you buy some products from Banggood China, wait 20 days for delivery, and stock items so they are ready for a quick delivery from your ebay store.
When you sold this item and saw that it is not in US warehouse you should apologize to your customer and immediately refund $15.45, simple as that

Blaz yo still using banggood for any sales still?

Not recommended, They can offer cheap items. But shipping, support services are very poor.
I had a dropship on banggood for 1 month. Customers have reflected that they receive used products, damaged products. But when asked to return the item. they only accept a partial refund. Do not accept returns.
All requests must be sent via email. it may take up to 3 days to receive a reply.

dothanhtinh7 wrote:Not recommended, They can offer cheap items. But shipping, support services are very poor.
I had a dropship on banggood for 1 month. Customers have reflected that they receive used products, damaged products. But when asked to return the item. they only accept a partial refund. Do not accept returns.
All requests must be sent via email. it may take up to 3 days to receive a reply.

Sorry to hear about your experience with Banggood. I've contacted this supplier with regards to your concern. Let's wait for them to respond on this thread. Otherwise if I hear anything from them, I'll keep you posted.