Banggood - unable to download their pictures

Has anyone had any problem downloading pictures from Banggood. I have spent a week trying to get the item downloaded to put in my store and i am having no luck at all and no luck from Banggood.

Hi Mary
So pity that can not help you to solve your problem in time .It is quite strange that you can not uncompress the file as most our dropshipper can download our pics easily. I also feedback to my team to see if there are any else good ideas to help you. once I got some reply ,I will e-mail to you as soon as possible