Actually it sounds like a terrible customer return load. Loads like that almost put me out of business. A retailer does not fill a truck full of Crap. If your getting more then 15% damages on a load then your buying from a Cherry picker.
I buy loads direct from the retailers docks. I am a broker for several retailers now and I never see more then 15% in damages. But to be honest most of it is repairable or can still be sold.
The last Target truckload I purchased had over 90,000 in products on the load Most of it was brand new with about 7% damage ratio. Target Claimed less then 10% in damages for their loads.
I had bought target from other suppliers like amlinc and the damge ratio was as high as 45%-60%
I went from renting a 30 Cubic foot dumpster for tossing junk to renting a 4 cubic foot dumpster. 2 out of 4 weeks the dumpster is empty. The rest of the time Im just throwing card board boxes away or my personal garbage from the offices.
I would say find another supplier.