I've been in this business only a few months,in saying business i mean Importing my own goods to sell...Now..I cam eacross Ipodwarehouse and in fact they were one of the first wholesale sites i looked at.They looked very impressive,and after research and a chat with Salehoo reps i chose to place an order.
So my order was placed and i awaited my confirmation email..after a few days no confirmation.Strange i thought! Bearing in mind they dont do online payments,i wondered how i was going to pay.
After a browse on their website i noticed i should be sent a Proforma transaction email of some sort,which in hand of that i had to phone Ipodwarehouse and quote transaction number and take it from there.So i waited and waited....no email at all.
So i decide to contact them,via phone.I asked them about my order,i was told 'Oh we were just in the process of emailing you',sounded genuine! I had a good chat with the rep on the phone,very nice guy,anyway i was told the item in question would be cheaper if i waited a few more days,and i was told they wuld call me let me know the situation.So in turn i said 'Yer lets wait then'.End of convo!
A week or so passed,at this time no email nor call.Bearing in mind , waiting around with cash but no goods is not bringing in any income!I wanted a quick fluent deal,just like i had been used to!
I decided to place an order ,again online on stock which was advertised as having plenty of stock on hand...
Yet again,no email nor call,its getting past a joke now...Let me add i had sent around 6 emails myself but NEVER got one acknowledegement or reply.
I decided another call was needed,yet again i was told 'We were just about to contact you', it thought yer ive heard that before.I asked what happened to my orders,they were being processed as far as i knew.I was told that stock would be available by end of June,fair enough.I was then told i would get a call in the week to make payment i presume,and confirm address etc.Now to this day i have had no phone call nor email concerning any of my orders.
I find this very poor service,i'm sure most would agree,and i'm sure i aint the only one to be dragged along.
I would like to hear other experiences on Ipodwarehouse,i'm sure they are genuine,but is it a case of they have their foundation and bulk buyers and they dont give two monkeys about potential new Buyers?
Look forward to any reply!!