Fall September Special
Wholesale & eBay Forum Supplier Reviews, Complaints and Scams Lightinthebox.com - has anyone dealt with them?

Lightinthebox.com - has anyone dealt with them?

Full Member
  • Posts: 8
  • Joined: 18 Sep 09
  • Karma:
24 Sep 09 09:14:06 pm
Does anyone know this supplier, can I trust them?

Thank you

  • Posts: 1778
  • Joined: 02 Jun 09
  • Karma:
24 Sep 09 10:21:39 pm
Hi lagostran,

LightInTheBox.com is a Chinese supplier of a vast range of products. They have an average 2 star rating in the Salehoo directory and they are mentioned quite a bit in the forum. For reference as to what other members think of LightInTheBox.com, you may go to:

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Please note that we do not recommend that you use Chinese suppliers to import brand name items as most of the brand name items that come out of China and Asia are either replicas or fakes. However, if you're looking to buy cheap generic goods or no-name brands and products, then they should be safe to deal with.

All the best!

Site Admin
  • Posts: 6305
  • Joined: 27 Jul 07
  • Karma:
25 Sep 09 12:29:44 am
A per the warning from Satya,

Light in the box are a legit supplier, but as with all Chinese products, there are no genuine branded items available.

Mark (fudjj)

Community Manager

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Full Member
  • Posts: 28
  • Joined: 15 Oct 09
  • Karma:
16 Oct 09 02:20:37 am
Hi! I have read your posts about being careful with chinese companies for branded items. I am new today to salehoo and i am looking for suppliers of laptops and tvs etc (all electrical items). I had a terrible time on Alibaba and was scammed 3 times despite my best efforts to find all my info and only do business with gold and verified suppliers!

Just who is safe then for ordering big brands? Do the american companies generally have the original items?

Kristen F

  • Posts: 1778
  • Joined: 02 Jun 09
  • Karma:
16 Oct 09 03:07:03 am
Hi Kristen,

Welcome to SaleHoo! Sorry to hear about your experience with your previous suppliers. Most brand name items come with official documentation for resale. It's particularly good if a supplier is able to provide you with a proof of authenticity or any authentication paperwork for their products. Many US suppliers, - or UK suppliers even, of designer goods are safe to do business with because they offer products that come with various means of demonstrating authenticity.

Check out the SaleHoo Learning Centre for more detailed information on
verifying the authenticity of suppliers and their products.

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Also, here are some simple things you can do to protect yourself when dealing with any supplier (especially those found outside of SaleHoo).

1. Run a whois check on the supplier's website to verify when it was created (it is safest to deal with suppliers who have been online at least a year), who owns the domain, and where the domain was registered (the country should match the contact details on the supplier's website). We recommend using Link hidden: Login to view (replace salehoo.com with the url of the supplier).

2. Search the SaleHoo forum for the supplier's website/company name and see what other members have to say.

3. Call the supplier's telephone numbers to ensure they are genuine.

4. Purchase a sample before bulk ordering to ensure that the item meets your expectations.

5. Watch out for sellers asking you to 'safeguard' your purchase by sending your money transfer in the name of a friend or loved one, or by establishing a 'test question'. These actions will not protect you from a fraudulent seller.

6. Low prices do not necessarily mean fraud, but radically low prices should warrant a closer look. If a price seems to good to be true, it probably is. Ask the seller as many questions about the item's authenticity as you can before you go any further.

7. Always use a credit card or PayPal to purchase goods. These forms of payment are safe because they give you a comeback if something goes wrong. With these payment methods, you can usually have the transaction reversed fairly easily if necessary.

I'll be happy to help you find suitable suppliers for the products you're interested in. It'll be great if you can tell me the exact brand or model so I'll know what to look for.

Talk again soon. All the best!


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