liquidation.com - A good story

Full Member
stuckeytabitha
Posts: 59
Joined: 26 Nov 07
Karma: 
6 Feb 08 01:02:16 am
I just wanted to share my good experience w/ liquidation.com. I have purchased a few lots from the site and done ok but recently I purchased a lot that said it was all digital cameras (returns). The manifest even told how many of each make/model. The manifest said it had 2 Olympus Stylus 1200 Digital Cameras (this is a new 12 Megapixel camera that is really good), but when I got the lot these 2 cameras were actually Olympus Stylus 120 Cameras which are 35 MM cameras! Does anyone even use 35 MM cameras anymore?!?!?! Anyways-I filed a dispute w/ liquidation.com and the very next day they approved my return of the lot and emailed me a shipping label to return the merchandise. They are refunding my money! It was super easy!

Full Member
breebear
Posts: 18
Joined: 01 Feb 08
Karma: 
6 Feb 08 02:58:03 am
That is good to see as I have read a lot of the opposite about them.

Full Member
ann-christiana-store
Posts: 1
Joined: 02 Feb 08
Karma: 
17 Mar 08 02:55:45 pm
ARE YOU EVER LUCKY :P :P

I have purchased several auctions from Liquidation.com.

Some of them, I have been very disappointed in, particularly those that the auction verbiage claims to be one thing and upon receipt find that the product is not even close to what the advertising claims that it is.

It does no good to complain because it falls on the deaf ears of their arbitration panel, who consistently say that ' you saw the pictures, therefore we cannot satisfy your claim to return the items.'

For instance;

1) 'Olympus' Professional Cameras. These are knock-offs, made of plastic, even the lens! The inspection 'passed' stickers have been partially removed! That's a no! no! I put the cameras on an auction site and removed them promptly, after I had a professional photographer look at them and he said 'what a joke.' I decided I did not want to get sued!

2) 'Austrian crystal' bracelets that are NOT crystal, much less Austrian Crystal, as the auction stated. Austrian Crystal is just that, there are no imitations. They are a cheap plastic that I was able to cut in half with a kitchen knife!! False advertising!

3) Pearl & 'Crystal' bracelets that are NOT crystal....the auction failed to mention that they are plastic 'crystals' that do not even reflect in the brightest light. Again, a little omission of the truth.

I have even contacted the sellers (thru Liquidation) (before bidding) as to the material contained in their jewelry and have not even been granted the courtesy of an answer.

I have purchased auctions that I have been very satisfied with but I consider this a lucky break with this Company.

A Vendor, internet or not, is only as good as the products he stands behind. The Company trades on the Stock Market and I am amazed that they chose to run their business without regard to their buyers. They do not stand behind their products, their false claims and return policies!

I don't like broadcasting this information but if it should make buyers more aware of pitfalls.

Before you write this off as 'sour grapes' please know that I have documented all of this carefully. I am out well over $2000 with no inventory to expense this against. Unhappy, yes. Learned the hard way? Yes. Still trusting of most Wholesalers? Yes.

Free Member
jimmy_huber
Posts: 2867
Joined: 11 Mar 10
Karma: 
17 Mar 08 05:48:23 pm
I know for a fact that customer service with Liquidation.com is absolutely horrible. So on a note your a very lucky individual. I have never been screwed over by a seller on liquidation and I have bought about 60 different times from them,but I have also not ordered items like most of the buyers that have complaints.

But for 7 years Ihave heard noting less then bad things about liquidations resolutions and customer support. So Kudos to you for being the only buyer that has had a compliment for customer service hehe


Link hidden: Login to view by SaleHoo
Full Member
stuckeytabitha
Posts: 59
Joined: 26 Nov 07
Karma: 
17 Mar 08 09:14:38 pm
Well, my good experience was soon overturned to a bad one! I ordered a pallet of returned household items. This was my first pallet of returns. I assumed there was a risk that alot of it would be no good, but 100% of it was trash! Literally trash! I thought returns could be for several reasons, including people returning an item b/c they didn't like the color or wrong size or something like that but this pallet was all items that when purchased the buyer also bought the 'Replacement Warranty'. These items were trashed and then the customer simply called up the company and asked for a replacement and they mailed back the trashed item. The company didn't even open the packages from these people to see the condition. I guess it was a no questions asked replacement warranty. The items were all in horrible condition. But this was my own fault - I just didn't think ANYONE would sell items in this condition. Nothing I can do about it. I through most of it away. I was able to repair a few things but they were still not in good enough condition to sell for hardly anything! LESSON LEARNED!! I will not buy anything labeled 'returns' from liquidation.com. I plan on buying my pallets from Jimmy. If he'll ship to me in Alaska (I am moving there in a couple of weeks).

Free Member
jimmy_huber
Posts: 2867
Joined: 11 Mar 10
Karma: 
18 Mar 08 02:35:05 am
Well, my good experience was soon overturned to a bad one! I ordered a pallet of returned household items. This was my first pallet of returns. I assumed there was a risk that alot of it would be no good, but 100% of it was trash! Literally trash! I thought returns could be for several reasons, including people returning an item b/c they didn't like the color or wrong size or something like that but this pallet was all items that when purchased the buyer also bought the 'Replacement Warranty'. These items were trashed and then the customer simply called up the company and asked for a replacement and they mailed back the trashed item. The company didn't even open the packages from these people to see the condition. I guess it was a no questions asked replacement warranty. The items were all in horrible condition. But this was my own fault - I just didn't think ANYONE would sell items in this condition. Nothing I can do about it. I through most of it away. I was able to repair a few things but they were still not in good enough condition to sell for hardly anything! LESSON LEARNED!! I will not buy anything labeled 'returns' from liquidation.com. I plan on buying my pallets from Jimmy. If he'll ship to me in Alaska (I am moving there in a couple of weeks).



You actually thought correctly. The only problem is you bought from a liquidator. I have done this many times. What the tactic is is they buy loads from a broker like myself. Then they drop them off at one of thier warehouses. Strip the loads of everything that is valuable and just leave the garbage. We bought a Macys Load from American Merchandise Liquidators.
And found over 45% of that load to be garbage. And returns that are beyond used. Some of them looked like they were used for 10 years then returned in beyond horrible condition. Weve seen every horrible trick in the book from these liquidators. One key to know you got screwed is if your pallet shows up in a Gaylord. A huge Cardboard box on a pallet loosely filled with items.

What you would be surprised to know as we were when we decided to get in touch with the retailers is that Alot of the customer returns are in excellent to mint condition. With about 10% Bad.

Liquidators wil buy 160 pallets and sort through them. They sell all the good stuff offsite or on ebay. And then use thier liquidation site to sell off the 10% to someone that has no clue how bad the items they will get are.


At the time we got a ton of pots and pans on the load. Amlinc must have thought them to be junk. But we noticed many of the pans were returned because of scorch marks on them. Well many people are stupid and forget that stainless steel can be cleaned.

If 1 pan had a scorch mark they would return the whole 18 Piece set. These sets sell new for $199 to $699 each set. So you get 17 pieces of brand new items and 1 pan that was scorched. We used soft scrub or CLR and a scratch free pad and scrubbed the scorch marks right off. Then sold each piece individually for great profits. Others had tape marks. We cleaned off the tape and most of them looked brand new once they were cleaned off. So with a little elbow grease we turned what amlinc though was crap into money.

But this does not excuse the fact they sent us garbage they couldnt sell. We quickly found out its not just them. Its ALL OF THEM.

We knew that if we were getting screwed by all the liquidators we bought from that we had to do something to get more profits for our company. After contacting many retailers we quickly found out that retailers ONLY PACK PALLETS IN BOXES. And most of them guarantee that only 10% is unsellable.
The only bad part is they have huge minimum orders to buy from them directly. This hurts many small sellers and they are left with only liquidators to deal with.

Also if you buy from a liquidator you get maybe 20 items in a pallet that is actually sellable. Our target pallets had literally 2 to 3 hundred items that can be sold or paired with other items and sold. With one pallet we have over 400 pairs of shoes. Mostly kids shoes but still thats alot of shoes. If you sold them all for $1.50 you paid for the pallets price. Sell them for $3.00 and double your money. Sell them for $4.50 and you triple your money. And so on.

This is the main reason we created Link hidden: Login to view Because we knew that we could market the products and make buyers profit instead of loss after loss.
Liquidators generally rip off thier buyers and only get 1 time buyers. If we can help every buyer make profits we have BUYERS FOR LIFE. So our Business may very well curb the market altogether. :D Especially when we start releasing the profit packs from Macys and we can stock multiple truckloads of items in our warehouse.

We sell pallet the way they were stacked and the buyer gets a pallet with alot of good resellable items. If the buyer got a 6 foot tall pallet full of clothes they could have over 1000 units on a single pallet.But a clothing pallet has a retail value of probably $10,000 to $20,000 in retail value. Even selling them at 50 cents they can make profit.


So far every load we have purchased Direct Has been Clean. Mostly shelf pull and items in excellent condition. AND THEY COME ON PALLETS SECURED IN BOXES. Not a gaylords.


Link hidden: Login to view by SaleHoo
Full Member
stuckeytabitha
Posts: 59
Joined: 26 Nov 07
Karma: 
19 Mar 08 02:11:12 pm
I am wanting to order a pallet or two once I get settled in Alaska (in about 2 weeks). Will you be able to ship there? How can I get a quote on shipping? I also read on one of your posts about how you can break down the pallets and ship them in boxes. Would that be a better option since I would be having it shipped so far? I am really anxious to try out your pallets. Craigslist is popular in Alaska so I want to try that out. I don't know if Ebay will be great from there b/c I will have to charge so much to ship the item from there.

Free Member
jimmy_huber
Posts: 2867
Joined: 11 Mar 10
Karma: 
19 Mar 08 05:25:38 pm
I am wanting to order a pallet or two once I get settled in Alaska (in about 2 weeks). Will you be able to ship there? How can I get a quote on shipping? I also read on one of your posts about how you can break down the pallets and ship them in boxes. Would that be a better option since I would be having it shipped so far? I am really anxious to try out your pallets. Craigslist is popular in Alaska so I want to try that out. I don't know if Ebay will be great from there b/c I will have to charge so much to ship the item from there.


Goto My website at Link hidden: Login to view and use the contact tab. Send me your new address and Ill run a quote on a large box to alaska. Then I can give you a better estimate on shipping there.


Link hidden: Login to view by SaleHoo
Full Member
stuckeytabitha
Posts: 59
Joined: 26 Nov 07
Karma: 
21 Mar 08 03:06:23 pm
Sounds good! Once I get to AK and have an address, I will request a quote.

Wait! Want Some FREE Supplier Details?

Discover four of the most profitable niches on eBay and get details for the best suppliers for these niches. Enter your details below and we will send them instantly.

Thanks! Please check your email inbox.

Your list of profitable markets and supplier details are on their way to your email inbox.
Be sure to add support@salehoo.com to your safelist to ensure we can deliver the free suppliers details to you.

If you haven't received an email from us in 5 minutes, please check your spam folder or email us at support@salehoo.com.