Since you are one of those know-it-all people from the north
east you might want to figure out that emails do not get through these
And where does he get this info? Sounds to me this idiot is just making excuses. If a message goes undelivered your mail client will message you stating the email was unable to be delivered to recipient.
(don't think i would eat any of those brownies if i were you!j/k) i have worked in the service industry for the last 13 years all over the country; mostly resorts, national parks, and restaurants locally owned and also corporate and have seen WAY too many grown adults act embarrassingly childish and ridiculously overreact to the slightest situations. it really makes me wonder what these people do in REAL situations that are stressful!! i had a ridiculous woman scream @ me one time for them not recieving silverware before their meal came out when it is delivered by the host & we were so busy, we couldn't get it washed & rolled fast enough. and people on vacation are the worst, i don't know if they are pissed off cuz they are in a pristine environment with awesome scenery & incredible animals everywhere but they have to share with a million other people @ the same time, or if they just get cheap & mad cuz everything is so expensive...., but i have seen so many people get irrate about stupid things or demand crazy stuff!! i also think some people 'get off' on taking out all their frustrations on some person they don't know & will more than likely never see again and like you guys said, the internet is a perfect tool for these assholes!! and they could totally get Claires in trouble for false advertising in the case of the sign hanging advertising a false price and i can't believe the clerk acted that way.....seriously.....is it coming out of her pocket if things are mismarked?? i doubt it.....unless she's a general manager and getting some kind of bonus at the end of the year or something!! you guys are right about the fact that people in general are getting so rude & selfish it is disgusting....people in business & people shopping ALL need to start treating each other with a little respect!!! WE'RE ALL HUMAN!!!Well, as we all know there are crappy customers as there are crappy businesses. Luckily, what you described I have found to be the exception more than the rule. But in regards to rude business people, it seems to be a fundamental flaw in how some people run their organization. From retail to biotech, there are a number of people who lack the basic gumption of how to communicate in a way that will allow for understanding. And lets not forget about how easy it is for some knucklehead hiding behind a keyboard to send off nasty e-mails without the threat of reprisal. I had a number of similar instances though not as nasty as your example in where a customer was berating one of my employee's who was doing everything under the sun to appease him. When she suggested he look at his receipt and notice he was NOT charged for the item as a show of good faith, he freaked!!! He began berating her to the point she was in tears. He screamed for her to get her manager. Now I'm a bit more formiddable at 6' 3' and 230 lbs than the high school junior I have working for me. When approached I spoke to him with both professionalism and with courtesy. What's funny is he was extremely courteous to me and didn't raise his voice once. When we finished the conversation I asked him if he felt the service he received was adequate? He replied 'Yes, indeed.' I than asked him if he felt an apology was owed to the young lady I overheard him berating earlier was in order. I asked him how he would have felt if I spoke with the same intention to his daughter or granddaughter the way he spoke to my employee. He nearly crapped his pants. He apologized. Now when he comes in he always brings something homemade his wife has made like brownies, etc in for her and gave her a very nice card for her graduation.
The problem is, nobody knows you on the internet except for the information you give them, & if you are constantly mispelling words and using bad grammar, people will judge you on that cuz they don't know anything else to judge you on!! from your email, it looks like you are pretty good @ communicating, but just always proof-read your descriptions and correspondence cuz it means alot to people to know they are dealing with a person who cares enough about their business to be as professional as possible!!
kinda out of topic i just wanted to ask, I am just wondering if my english is really important to sell stuff on ebay, personally i know my self as very polite and friendly person to anybody, i dont think i will have any problems with my customers but just like you said how about my customers? will ppl get mad because of my grammar ? it looks like funny question but i just wanted to know your thoughts thank you so much for everything Jimmy