Mk Enterprise problem

Full Member
mefromfl
Posts: 18
Joined: 03 May 08
Karma: 
23 Mar 09 03:40:46 pm
Hi,

I just started with this company, i paid on the 13th of March and my item still hasn't shipped.

My emails are not being answer to explain why the shipment is taking so long, does anyone know how i can get in contact with someone for this website to help me out more? are they reliable for fast shipping?

I emailed benson, but he has stopped emailing me. Anyone having problems with them lately.

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
24 Mar 09 01:19:34 am
Hi mefromfl,

Sorry to hear you have been experiencing problems with MK Enterprise.

Can you please provide us more details about your business transaction with Mk Enterprise? We will gladly do our best to help you out. If you don't feel comfortable talking about it here in the forum, you can always email us at Link hidden: Login to view

Looking forward to any additional information about this issue. :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Full Member
mefromfl
Posts: 18
Joined: 03 May 08
Karma: 
24 Mar 09 01:36:48 am
Thanks for the reply,

All I did was did a bank wire to them for the amount of a cell phone i want to buy to ship to my house, this was done on the 13th of march.

But the status still shows paid and not sent yet. I can't get no on to reply to me now. I use MK Enterprise because alot of people here recommend them. But their customer support is so poor, i will lose my customer and have bad feedback because they won't give me an answer as to what is going on. I hope someone can contact them for me and see if that company is still alive or not.

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
24 Mar 09 02:18:04 am
Hi mefromfl,

We have forwarded your issue to Benson and we will update you as soon as we receive his reply.

Talk to you soon!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
24 Mar 09 04:44:17 am
Hi mefromfl,

Here's the reply from Benson of MK Enterprise:
--------------------------------------------------
Posted on: 24 Mar 2009 04:32 AM

Dear Richelle,

Thanks for your email, I'm trying to communicate with this gentleman now. We're going to ship his order within the next 48 hours as there's a delay in Sony stock coming to Hong Kong.

Please don't hesitate to contact us.

Regards,
Benson
Project Manager

MK Enterprise Ltd

Web: Link hidden: Login to view
Email: Link hidden: Login to view
MSN: Link hidden: Login to view
Tel: +852 3693 4776
Fax: +852 3693 4785
----------------------------------------------------

Please let us know as soon as Benson has reached you and settled your order's shipment.

Cheers:)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Full Member
mefromfl
Posts: 18
Joined: 03 May 08
Karma: 
24 Mar 09 11:06:41 am
Richelle,

Thanks for the help. I finally got an answer from them, and they told me the same thing they emailed you. But that's all the answer I needed from them, I spend one week trying to get some sort of answer from them and all they needed to do was email me and say they didn't have any in stock. But I did get a email stating they will ship my item out within 48 hours on Wednesday of lastweek also, so i'm gonna keep my fingers cross.

But thank your very much for helping me out.

Free Member
nasqad
Posts: 1
Joined: 11 Mar 10
Karma: 
27 Mar 09 01:32:43 am
Hi,

I just started with this company, i paid on the 13th of March and my item still hasn't shipped.

My emails are not being answer to explain why the shipment is taking so long, does anyone know how i can get in contact with someone for this website to help me out more? are they reliable for fast shipping?

I emailed benson, but he has stopped emailing me. Anyone having problems with them lately.

Hi,
what is the margin of profit you get when you dealing with retailers posing as wholesalers and dropshippers? Is'nt it doing marketing and sales work for these retailer?

Full Member
planes
Posts: 839
Joined: 19 Jul 07
Karma: 
27 Mar 09 02:44:59 am
Hi,
what is the margin of profit you get when you dealing with retailers posing as wholesalers and dropshippers? Is'nt it doing marketing and sales work for these retailer?



I am personally not a fan of MK. I think some buyers do make a margin profit with this company but I have heard not always good reviews about them. I don't know for sure if they have ever ripped anyone off but the CS is terrible.

They may give a better service to Salehoo members since they have ads on the seller page.

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