Fall September Special

My Liquidation.com Story to Share

Free Member
wildwings
Posts: 4
Joined: 07 Jul 07
Karma: 
19 Jul 07 01:20:41 pm
We are not trying to tell anyone not to buy an auction from this site, but be aware that you may have a problem like we are facing.
We purchased an auction and received the shipment on 11 July. It was missing 77 items plus we had paid for the cost of freight for these items, around 30 lbs.
Our transaction is in dispute. The company clearly states that you must take action within 2 days and fax your paper work within 3. We faxed and emailed our papers supporting our case 3 times. We have called the company over and over and each time they say that there are no documents for our dispute.
We are really in a bind as we are also not allowed to sell any of the items until we find out the outcome.
So here we are with 1700.00 worth of stuff that is missing 77 pieces raising our item cost and we can't do anything with it. Liquidaion.com can't seem to find our paper work even when we email directly to a customer service member who says he sent it forward, but magically it is gone again. To top it off because are 3 days are gone customer service says they may not take it anyway. They are not willing to let us send in proof of fax or sent email.
We just wanted to let people know so that you might be able to avoid a similar situation.
We will update and let you know what happens.

Full Member
grboutique
Posts: 289
Joined: 06 Dec 06
Karma: 
20 Jul 07 12:08:02 am
Hi wildwings!

Did you submit photos of the item through Link hidden: Login to view? Usually if you can support your dispute, they will honor the refund. I had 2 disputes before and it took them about 2 weeks to review my case, then another 2 weeks to give you your refund. I usually don't fax my proof because they need photos.

GRBoutique

Free Member
wildwings
Posts: 4
Joined: 07 Jul 07
Karma: 
20 Jul 07 02:12:32 pm
That is where we sent everything. Still hopeing for the best.
On your refunds, did they have you send the items back?
Thanks
wildwings

Full Member
grboutique
Posts: 289
Joined: 06 Dec 06
Karma: 
21 Jul 07 01:33:32 am
They'll email you to call them and they will ask you if you want some credit back or you want to return the merchandise for a full refund. I hope everything will work out with you.

GRBoutique

Full Member
james
Posts: 48
Joined: 24 Oct 05
Karma: 
21 Jul 07 04:12:29 am
I don't know how you can cope with loosing $1,700, i cant afford to loose $1,700. because i work hard for my money, my experiences has taught me that you have to be %100 sure that it is legitimate, for me i wanted to buy some stuff from liquidation.com i was %99 sure that my money would be in good hands, but after looking at some pictures and hearing from other people that some of their items were broken, i stopped looking at the site


This clearly indicates that they don't care about their products, or their customers just the money

its too much of a risk to handle

Full Member
grboutique
Posts: 289
Joined: 06 Dec 06
Karma: 
22 Jul 07 01:39:08 am
Buying from liquidation sites are risky that is why ask questions or look at the merchandise carefully before bidding and read their policies. I have invested alot already from Liquidation.com and some merchandise i purchase are not what i expect them too be but if you're creative enough, you can make some money.

Free Member
dealguru
Posts: 4
Joined: 23 Jul 07
Karma: 
23 Jul 07 05:32:45 am
I have been both a buyer and seller on LSI for the last 3 years, I can tell you that they will screw you to the wall every chance they get, I have personally done over four hundred thousand in sales with them since I started and for sure had my fair share of unhappy buyers but at the end of the day most of those buyers never bothered to read the full description...
When I was at the top of my selling game with them any dispute that would arise was just pushed aside, the very odd dispute was found in the buyers favor but that was when we did make a mistake so it was fair enough. We were shipping out hundreds of items a week back then so I mean mistakes do happen. When we started to slow our sales down with them because of very poor performance (after they went public and got listed on the NASDAQ) We ended up getting some real BS disputes and LSI would find them all in favor of the buyers as they were scared of having to deal with charge backs... As a seller that had paid them in excess of 80 thousand dollars in fees they didn’t even try to help...
Regardless either as a buyer or seller with LSI I can promise you that you will end up getting screwed harder than is even remotely comfortable and in my last heated phone exchange with my account manager I said F#$@ IT and registered LSISUCKS.com which I will be setting up in the coming weeks when I end up getting some time...

Best of luck everyone but really be very careful.... :D

Free Member
jimmy_huber
Posts: 2867
Joined: 11 Mar 10
Karma: 
23 Jul 07 06:45:43 am
I personally have never had any trouble with them. All of my orders were accurate and Complete to the details. But Im also a very leary buyer I research everything I can about the items and I ask questions If I have them before I bid. I think its always risky when you do a transaction. But I cannot ignore the profits I have made from most of the Items I have purchased. I have lost some money but not enought to keep me from buying again.


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Free Member
ojmcdonlad
Posts: 14
Joined: 03 Jul 07
Karma: 
27 Jul 07 10:38:23 am
I tried buy from them they want your creit card details every time you bid.Is that not risky?????

Secondly even after giving the information I get the answer your information is being verified which takes forever.

And for overseas/international buyers.....they ask you to fax your bid every time...you cannot bid online.

There customer service sucks big tyme.....

I dont know how to go about placing abid in that site......really someone help

Free Member
simgoods7
Posts: 1
Joined: 28 Jun 07
Karma: 
28 Jul 07 04:11:47 am
I recently bought 7 palm PDAs listed as 'returns' from Liquidation.com. I received them with HEAVY damage and they DO NOT work. They should have been listed as 'salvaged' I disputed it and they ended up siding with the seller. I am disputing it now with my credit card and may have to get an attorney involved. You may want to stay away from this site!!!!!!

Site Admin
fudjj
Posts: 5754
Joined: 27 Jul 07
Karma: 
29 Jul 07 04:51:31 am
Very interesting to read all the feedback on the site as I myself have been looking at it for some time now as a viable supply line, but from what I have seen there are much better liquidation sites around. Yes, you may have to buy in larger lots, and that means a few extra dollars outlayed, but you will usually get a much better price because you are dealing with the actual company that has the contract with the shop where the mrechandise originally came from. You should also find that their description of the merchandise will be acurate as it's their business, and big business at that!

The key thing to remember when dealing with liquidted stock is that it can be there for many different reasons, everything from broken customer returns, right through to perfect, but slow moving stock lines for a particular store.

It's important to deal with a company that will be honest with the type of stock they are liquidating, or you could get stuck with a pile of useless junk very quickly!


Mark (fudjj)

Community Manager
SaleHoo.com

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Free Member
ojmcdonlad
Posts: 14
Joined: 03 Jul 07
Karma: 
30 Jul 07 09:23:43 am
I would like to buy from people who have bought goods on liquidation.com especially goods indicated as new and for export.
So that i deal with the person who has won the bid rather than deal with liquidation.com

Am not selling on ebay am in kenya which is still a virgin market so most of the goods will go.the margins might be small bbut you will get a constant independent market.If you have won bids in liquidation.com and you would like to export get intouvh ma e-mail is Link hidden: Login to view

Thanks

Full Member
bacpro
Posts: 331
Joined: 16 May 06
Karma: 
3 Aug 07 05:16:11 pm
I too have bought on several
occasions and thank goodness, I have
not had the problems that I reading.

The first time I won an auction it was
for some cordless phones & fax machines
this was my lesson, most of them were
junk. So now if I see something I usually
look to make sure that they are new. Stay
away from returns. Its junk that Target or
Best Buy don't want.

And, YES there customer service sucks

John


J Baca
Full Member
fm1234
Posts: 836
Joined: 14 Dec 05
Karma: 
17 Aug 07 10:33:52 pm
Been buying on Liquidation.com for years ... read everything carefully and pursue any problems like a dog after a bone and you'll do fine. It's not a retail shop; don't expect retail customer service.


Frank


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Free Member
jimmy_huber
Posts: 2867
Joined: 11 Mar 10
Karma: 
18 Aug 07 06:26:01 am
I think the biggest problem that buyers have from liquidation.com is that they expect it to be like buying from a manufacturer.

This is an auctionhouse plain and simple. You get what you pay for. So if you dont want to get junk you need to ask questions. Look at the products, And if you have any doubts. Dont Bid.

I still have not had any problems from any of my purchases from them. I had one delivery that was missing a case of clothes. But it was the shipping companies fault and It was located and I did recieve it.


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