Not getting any replies from Queen Bee of Beverly Hills - How can I reach them?


jaystore
Full Member
  • Posts: 1
  • Joined: 10 Dec 12
  • Karma:
19 Apr 13 10:07:34 am
ANY ONE HAVE AN IDEA OF WHATS GOING ON, I SUBSCRIBED AS A WHOLESALER TO THEIR WEBSITE BTW NOV/DEC 2012 AND I GOT AN EMAIL BACK CONTAINING THE SITE LOGIN WHICH DIDNT WORK, I NOTIFIED THEM AND ANOTHER INFO WAS SENT TO ME WHICH DIDNT WORK AS WELL, AFTER A MONTH OF THIS HUZZLE I UNSUBSCRIBED AND SENT SEVERAL EMAIL THAT AM NO MORE INTERESTED IN THE SUBSCRIPTION, UNTIL DATE MY BANK CARD IS BEING CHARGED MONTHLY, THIS HAS PUT ME IN LOTS OF TROUBLE WITH THE BANK AND FOR MONTHS NONE OF MY EMAILS IS BEING REPLIED, ANY HELP WOULD BE APPRECIATED....MY EMAIL IS KNIGHTY12@YAHOO.COM . THANKS


abbawin7
Free Member
  • Posts: 3
  • Joined: 13 Jun 12
  • Karma:
19 Apr 13 05:18:05 pm
I was about to subscribe with Queen Bee but with your post I think it's better for me put it on hold. If you have any news please share it with us.
Thanks


richelle_salehoo1
Site Admin
  • Posts: 5202
  • Joined: 20 Oct 08
  • Karma:
22 Apr 13 01:11:17 am
Hello Jaystore,

Sorry to learn of your experience with Queen Bee of Beverly Hills, this is by far the first complaint I can recall (If I recall correctly). Please note that I have contacted Rebecca of Queen Bee of Beverly Hills and alerted her of your post and urgent concern. Please feel free to send her a PM as well, her username is rgrelier

Again sorry for the inconvenience. I will let you know once I hear from Rebecca.

All the best!


Richelle

Customer Support Manager
SaleHoo Group Limited

richelle_salehoo1
Site Admin
  • Posts: 5202
  • Joined: 20 Oct 08
  • Karma:
23 Apr 13 11:19:41 pm
Hello Rebecca,

Thanks for your help in addressing Jaystore's concerns promptly!

All the best :)


Richelle

Customer Support Manager
SaleHoo Group Limited

kirsty1980
Full Member
  • Posts: 24
  • Joined: 28 Feb 12
  • Karma:
19 Dec 14 05:21:04 am
Hello,

I have been keeping Link hidden: Login to view on my watch list for awhile since it is 350 dollars to sign up I had a few questions...they NEVER get back to me. I have left messages in their chat box, emailed and never ever get a response back...this seems very concerning considering you have to pay that much money up front.

I know they are a member of Salehoo...can anyone help or have any feedback on them?

Thank you,


rachel_ramos
Site Admin
  • Posts: 435
  • Joined: 10 Jun 14
  • Karma:
19 Dec 14 05:56:33 am
Hello Kirsty,

We will look into this and check the reason why they were not able to get back to you right away.
We will update you once we receive word.

All the best.


kirsty1980
Full Member
  • Posts: 24
  • Joined: 28 Feb 12
  • Karma:
20 Dec 14 03:57:01 am
I am no longer interested in them. If they cannot answer the multiple emails I have sent over the last few weeks that is a warning sign. Also here is a fraud report that I tend to believe.

Link hidden: Login to view

I guess I am back to square 1.

Best to everyone else!


fudjj
Site Admin
  • Posts: 6496
  • Joined: 27 Jul 07
  • Karma:
20 Dec 14 06:28:33 am
Hi Kirsty,

I can understand your frustration in relation to very poor customer service and I would personally be of the same mind. However, regarding the rip off report, this matter has been raised here in the past, investigated by us and responded to by the supplier to our satisfaction and is why they remain as an approved supplier.

As Rachel has indicated, we will still be following up with them regarding their poor service to ensure other members don't have the same issues.

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

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kirsty1980
Full Member
  • Posts: 24
  • Joined: 28 Feb 12
  • Karma:
6 Feb 15 04:45:07 am
They still don't get back to emails (ever), I just don't understand this. I want to join but I am so concerned, I have never had any of my emails answered..and I have sent MANY.


fudjj
Site Admin
  • Posts: 6496
  • Joined: 27 Jul 07
  • Karma:
6 Feb 15 05:04:14 am
Hi Kristen,

I'll pass onto Shane and she will give them a call on your behalf and find out what the issue is with the lack of customer service for you.


Mark (fudjj)

Community Manager
SaleHoo.com

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