Thank you very much for your support and also for the feedback. I am the operation manager here at www.ocsurplus.com and I have ccâ€™d Mr. *** in this email as well.
1- I have contacted Mr. *** and explained to him that according to our shipping and handling policy which is fully documented on the website, it may take up to 7 business days (not 7 days) for us to process and ship certain items. Since we have multiple warehouses throughout the United States, orders will be usually break down to smaller orders and will be shipped separately. In this case, one item (the Lunch Box) had to be shipped from a different warehouse.
2- I have checked our mail server and couldnâ€™t find any emails from Mr. *** since he placed his order on April 18. Our automated email response system will automatically send our Shipping Q/A to all the emails that comes through our support system.
Should you have any question regarding this complaint, please contact me directly at 949-313-7877 ext. 14
Again, thank you for your feedback and I hope we can serve you better in the future.
Farzin Andrew Espahani