Hi Melissa,
That doesn't sound good.
A reliable indicator of supplier trustworthiness is how long they have been online. You'd be alarmed by the number of scam sites on the internet pretending to be suppliers. These sites will either take the retailer’s money, never sending them their merchandise, or they will send very poor quality or fake merchandise. Most scammers disappear within a few months to a year once word of their reputation spread. For this reason, you'd only want to deal with suppliers who have been online for 2 years or more.
Check out the SaleHoo Learning Centre and FAQ for more detailed information on scam prevention.
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You're always welcome. Hope you find what you're looking for. Good luck!