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Establishing a Good Name with Non-Return Items

Full Member
Posts: 9
Joined: 14 Apr 09
7 Apr 11 11:30:29 pm
So many of the companies don't allow return items - some do... Seems like the one's I'd like to possibly try, have a "no-return" policy and they are all legitimate businesses.

Probably with good reason though....so many folks are buying and returning - sometimes almost whimsically. So..., I think your return policy must be clear. But....who wants to buy when you can't rely on a company that won't stand behind their product...! What should my non-return paragraph look like?

Site Admin
Posts: 2578
Joined: 21 Mar 10
8 Apr 11 12:49:22 am
Hi msbfrnj,

Yes, imposing a return policy can sometimes hold you back for fear of losing potential buyers. But businesses need to declare one, since time is gold and there are products that need to have this policy (and a non-return policy for certain items) stated in detail.

You can impose conditions on accepting returned merchandise, and you can also state that you need to avoid those with return reason as due to whim, that the buyer changed his/her mind. You can start your paragraph with an intention to provide the best customer service, and hence the need to state the return conditions clearly.

I find this one paragraph quite fine, I copy paste from Link hidden: Login to view
Customer satisfaction is our top priority. Every transaction should result in a pleasant, convenient, and successful shopping experience. If you are dissatisfied, we are happy to offer a full refund or exchange on the return of any merchandise within 10 days of the shipment date excluding any shipping, insurance, or auction charges where applicable. To streamline your return, we ask that you please note the following:
Then below this you can enumerate your return conditions.

It will also help to tell buyers that if they are uncertain of the item’s quality or appearance, they can send you a message for clarification, before purchasing the product. :)

Full Member
Posts: 840
Joined: 19 Jul 07
13 Apr 11 09:17:37 pm
You have to be prepared to expect returns as cost of doing business. The reason suppliers don't accept returns is because they are not retailers. But I am sure they do have a return policy for bad product and you should call them to verify this.

Your return policy should be fair and in the customers favor. 30 days and buyer pays return shipping. Returning initial shipping is up to you.

I have very rarely ever had to accept returns but always make sure to take them under almost any circumstances.

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