them: Hello. How may I help you?
me: hello sorry I was afk
me: I still have no answer to my problem I have been waiting weeks
them: quality problem?
me: yes this was a dropship item and the buyer claims it was used and repaired
me: and that the camera and gimple mount on an upair do not work
me: 'upair quadcopter'
them: did you send email to us?
me: many and many chats
them: let me check
them: quality problem?
me: yes
them:
Could you please fill the form and email us from this link
Link hidden: Login to view
Please included: 1. Shipping label(outside the package) .2.video or picture to show the problem 3. Order number and the product ID. Our professional after-sale services team will provide you perfect technical support and the best solution.
Contact UsIf you require further information you have the following optionsCONTACT USLIVE CHATPRIVACY POLICYSITE TERMS AND
me: I have done that a few times
them: let me check
me: Link hidden: Login to view
them: we will send you a reply tomorrow
me: I have heard that to but you do not reply back
them: because my network is very bad
me: this is not my first time trying to get help I have tried many times
them: due to the two days is our traditional festival
them: sorry for the delay
me: it has been weeks not just 2 days
them: please trust me
them: we will send you a reply tomorrow
me: tomorrow is the last day before ebay will get involved and decide what happens next
me: actually today is the last day tomorrow they get involved with the trade
them: thanks for your understand
...I quit the chat
them: Hello. How may I help you?
me: hello I need to speak to a manager about this item
them: i am sorry, manager is not available
For after-sale problem,you can submit your request on this website.Please included: 1. Shipping label(outside the package) .2.video or picture to show the problem 3. Order number and the product ID. Our professional after-sale services team will provide you perfect technical support and the best solution. Link hidden: Login to view
me: I really need to speak to someone these chats and that email you just put into the chat are not effective
them: i am sorry, this need to be done through email
them: salesman will not online
me: your salesman does not use email eithre
me: I put in an email 3 weeks ago I get nothing
me: I ask for help in this chat and I get very little and not what I ened
them: not reply your email?
me: thats right I do not get anything back
them: OK, let me check for you
them: Link hidden: Login to view?
me: yes
them: we received 7 emails from you for the last three days
them: we had holidays before
them: we will reply you today
them: sorry for the delay
me: and you have emails from before that andc hats
me: ok but I am on a time clock with ebay and its about over they will decide something
them: sorry for rhis
them: this
them: we will reply you as soon as possible
me: bye
them: If you have any additional questions, please feel free to contact us again. Goodbye and have a great day/night
Dear customer,
Thanks for your email and sorry for the inconvenience.
For the item [SKU285709]New UP Air UPair-Chase UPair One 5.8G FPV 12MP 2K & 4K 24FPS HD Camera With 2-Axis Gimbal RC Quadcopter [ Model;4K][ Mode;Mode 2 (Left Hand Throttle)] in your order 17248268
How about resend you a new gimbal ?
Sorry again and looking forward to your early reply.
Best regards,
Icey
You need to read my emails and *know if you have sent out a used quad copter* to a dropshippers customer. This person claims both the gimble, camera and possibly the connections to the quad itself do not work and is insisting on a refund! I have been defending myself saying they were sent a new and unused quadcopter but I do not know and you have not answered me about if you have sent out a used item. I do not believe your festival has been going on for 3 weeks which is the time period I have been trying to communicate this to you. EBay is involved with this trade now and all I could tell them is that I have not heard back from you and still you do not answer my question. I really do not believe that a gimble is going to be good enough for this person he says the quad is broken.
them: Hello. How may I help you?
me: Sorry I was afk, I have been asking for help for weeks and I do not get it. After 3 weeks I get a reply but its too late ebay has decided to let this person charge me for shipping and a refund that this person wants.
me: The buyer claims they received a used item with broken gimble, broken camera and the connections to the quad do not work. I have tried and tried to get an answer about if banggood would send out a used item but I got nothing and now its too late for me. 03:22:25 pm
me: I have been telling this person they received a new unused quadcopter hoping that eventually banggood would reply but they dont
them:
Dear customer,
Thank you for your reply.
The mail was ignored by our colleague so I just see it now.
We've changed the shipping method and arranged refund of the freight for you.
The tracking number will be shown once the order is sent.
Best regards,
Benjamin
them: that's the latest reply from our colleague
me: your colleague is talking about a different order not this one
them: Thanks for your email and sorry for the inconvenience.
them: For the item [SKU285709]New UP Air UPair-Chase UPair One 5.8G FPV 12MP 2K & 4K 24FPS HD Camera With 2-Axis Gimbal RC Quadcopter [ Model;4K][ Mode;Mode 2 (Left Hand Throttle)] in your order 17248268
them: How about resend you a new gimbal ?
Sorry again and looking forward to your early reply.
Best regards,
Icey
this reply for order 17248268
me: the gimble + camera + quad its the whole thing the buyer said was broken and like I said its been 3 weeks. A best solution now is a refund
me: I have sold other quads and there are complaints this has me worried that I will not get help with quality issues
them: could you please reply the email with the solution you want?
me: I have tried email I get nothing I want help!
them: but we haven't received your reply about this
me: I sent a reply you did get one
them: where did you sent to ?
me: A reply to the email I got Link hidden: Login to view
me: You need to read my emails and *know if you have sent out a used quad
copter* to a dropshippers customer. This person claims both the
gimble, camera and possibly the connections to the quad itself do not
work and is insisting on a refund! I have been defending myself saying
they were sent a new and unused quadcopter but I do not know and you
have not answered me about if you have sent out a used item. I do not
believe your festival has been going on for 3 weeks which is the time
period I have been trying to communicate this to you. EBay is involved
with this trade now and all I could tell them is that I have not heard
back from you and still you do not answer my question. I really do not
believe that a gimble is going to be good enough for this person he
says the quad is broken.
me: that was before ebay decided to give the return I no longer have that option they did give this buyer a return
them: but you haven't stated clearly about the solution you want
me: a refund
me: I replied again and stated only "I want a refund"
me: the best solution before it got to this point would have been for you to be able to tell me that you shipped a used quad (or not) but you didn't
them: all right, our colleague will check it and then arrange the refund to you
me: I really do want to be dropship but I do not know how things like this effect me from your point of view
them: sorry for the inconvenience
me: and I do hope I get that refund... why don't you know if an item used could be shipped out?
them: what do you mean by that?
me: I have asked many many times... this buyers claim is that he was send a broken and used item. I have asked repeatedly (again right now) if you have shipped out used item.
them: of course not used, just maybe the item was broken during the shipping
me: see if you could have told me that *before* it could have helped but now I need a refund
me: have you even looked at the emails? 03:41:17 pm
them: sorry about that
me: so if I take this person to court for fraud you will testify?
me: I am not a bad person and want to make sure you know that to
me: could you please wait for our refund ?
me: refunds are ok but seriously it sets a precendent if this person has truely stolen property this way. I would rather let the courts nail him but a refund is fine to I guess =(
me: I know that dropshipers are rated based on return rates and I dont want this to count against me if I can do something about it
them: we apologize sincerely for the inconvenience, we will make improvement in the future
me: will this chat become part of a record?
them: sorry, no, just you have replied the email is ok, we will reply you once we arrange the refund
me: I am going to send this chat to that same address is that ok?
them: sorry, please don't, or the colleague will ignore the email
me: how can i know this will not work against me?
them: I checked we have received your email, you can just wait for our reply is ok
me: bye
them: we will give a priority for your case
them: If you have any additional questions, please don't hesitate to contact us again.Goodbye and Have a great day!
Could you please fill the form and email us from this link
Link hidden: Login to view
Please included: 1. Shipping label(outside the package) .2.video or picture to show the problem 3. Order number and the product ID. Our professional after-sale services team will provide you perfect technical support and the best solution.
smertrios2007 wrote:Another insult to injury... someone buys a "pocket quad" fq777 and send the messages "I don't like it" and "It's too small" then gives negative feedback saying "Very bad". Ebay only allows me to give a positive feedback!
Good day.
We've noticed that you left us message about the After sales Claims on Salehoo for the above order which was placed in August, 2016, such a long time order. Have you contacted us before about the problem it and could you send us the email corresponds between our related co-workers who was handling the issue with you if you have please ? And let us know what's the problem about the order currently. That will be helpful to solve the problem.
Looking forward to your reply soon.
Thanks & Regards,
Susan Cai