them: Hello. How may I help you?
me: Sorry I was afk, I have been asking for help for weeks and I do not get it. After 3 weeks I get a reply but its too late ebay has decided to let this person charge me for shipping and a refund that this person wants.
me: The buyer claims they received a used item with broken gimble, broken camera and the connections to the quad do not work. I have tried and tried to get an answer about if banggood would send out a used item but I got nothing and now its too late for me. 03 pm
me: I have been telling this person they received a new unused quadcopter hoping that eventually banggood would reply but they dont
Thank you for your reply.
The mail was ignored by our colleague so I just see it now.
We've changed the shipping method and arranged refund of the freight for you.
The tracking number will be shown once the order is sent.
them: that's the latest reply from our colleague
me: your colleague is talking about a different order not this one
them: Thanks for your email and sorry for the inconvenience.
them: For the item New UP Air UPair-Chase UPair One 5.8G FPV 12MP 2K & 4K 24FPS HD Camera With 2-Axis Gimbal RC Quadcopter in your order 17248268
them: How about resend you a new gimbal ?
Sorry again and looking forward to your early reply.
this reply for order 17248268
me: the gimble + camera + quad its the whole thing the buyer said was broken and like I said its been 3 weeks. A best solution now is a refund
me: I have sold other quads and there are complaints this has me worried that I will not get help with quality issues
them: could you please reply the email with the solution you want?
me: I have tried email I get nothing I want help!
them: but we haven't received your reply about this
me: I sent a reply you did get one
them: where did you sent to ?
me: A reply to the email I got firstname.lastname@example.org
me: You need to read my emails and *know if you have sent out a used quad
copter* to a dropshippers customer. This person claims both the
gimble, camera and possibly the connections to the quad itself do not
work and is insisting on a refund! I have been defending myself saying
they were sent a new and unused quadcopter but I do not know and you
have not answered me about if you have sent out a used item. I do not
believe your festival has been going on for 3 weeks which is the time
period I have been trying to communicate this to you. EBay is involved
with this trade now and all I could tell them is that I have not heard
back from you and still you do not answer my question. I really do not
believe that a gimble is going to be good enough for this person he
says the quad is broken.
me: that was before ebay decided to give the return I no longer have that option they did give this buyer a return
them: but you haven't stated clearly about the solution you want
me: a refund
me: I replied again and stated only "I want a refund"
me: the best solution before it got to this point would have been for you to be able to tell me that you shipped a used quad (or not) but you didn't
them: all right, our colleague will check it and then arrange the refund to you
me: I really do want to be dropship but I do not know how things like this effect me from your point of view
them: sorry for the inconvenience
me: and I do hope I get that refund... why don't you know if an item used could be shipped out?
them: what do you mean by that?
me: I have asked many many times... this buyers claim is that he was send a broken and used item. I have asked repeatedly (again right now) if you have shipped out used item.
them: of course not used, just maybe the item was broken during the shipping
me: see if you could have told me that *before* it could have helped but now I need a refund
me: have you even looked at the emails? 03 pm
them: sorry about that
me: so if I take this person to court for fraud you will testify?
me: I am not a bad person and want to make sure you know that to
me: could you please wait for our refund ?
me: refunds are ok but seriously it sets a precendent if this person has truely stolen property this way. I would rather let the courts nail him but a refund is fine to I guess =(
me: I know that dropshipers are rated based on return rates and I dont want this to count against me if I can do something about it
them: we apologize sincerely for the inconvenience, we will make improvement in the future
me: will this chat become part of a record?
them: sorry, no, just you have replied the email is ok, we will reply you once we arrange the refund
me: I am going to send this chat to that same address is that ok?
them: sorry, please don't, or the colleague will ignore the email
me: how can i know this will not work against me?
them: I checked we have received your email, you can just wait for our reply is ok
them: we will give a priority for your case
them: If you have any additional questions, please don't hesitate to contact us again.Goodbye and Have a great day!