eCommerce Blog / PayPal Payment Holds

How to Resolve PayPal Payment Holds in 2017


By Friday August 18

PayPal is one of the most popular payment methods on the web. However, there are a few downsides that correlate with using PayPal.

There’s one, in particular, that we’d like to talk about today: payment holds.

If you use PayPal, you may know all about this pesky downfall. If not, we’re about to save you time, energy, and hopefully stress.

We’re going to shed some light on PayPal's payment holds policy and provide you with a few steps to to avoid payment holds, and how to get your money if you’ve already fallen victim to one.

We’ll also explain how you can minimize any negative impact it may have on you, your clients, and your business!

Sound good? We thought so, too. Without further ado, let’s dive in.

Why Does PayPal Hold Payments?

payment hold

Image Via: paypal.com

Back in January, 2012, eBay changed its policy on payment holds. In a talk with the Times Tribune, workers at eBay explained that this policy was put in place to “Make sure that there’s enough money in your account to cover potential refunds or claims” as well as “increase the quality of the auction experience.”

You may be thinking, “But, I’m an excellent seller! I’m top-rated and have excellent feedback. PayPal won’t hold my payments, will they?” As a matter of fact, they will.

Whether you’re new to eBay or not, PayPal holds will affect you all the same. While this may send you into a pit of despair at first, these holds won’t last longer than 21 days.

In fact, your payment may not even be on hold for that long! Payment holds can be lifted as the status of the shipped item is updated.

Meaning: when your package is marked “shipped” and a tracking number is provided, the hold will be taken away. (If anything, the payment hold will be lifted when the buyer leaves feedback for you).

Still not sure why PayPal has placed your payment on hold? Here are a few reasons to be on the lookout for:

  • You’re new to eBay. If you’re not a valid seller and haven’t sold more than a few items, PayPal will put your payment on hold to make sure you’re delivering the item(s) in a timely manner. This is just because PayPal wants to ensure you’re not a fraudulent seller.
  • Your item may be fraud. Selling electronics, phones, tickets, and gift certificates on your eBay store? Guess what? These items are known to be under the “fraud” category. While your item may be 100% authentic, PayPal won’t (and shouldn’t) let up on this. When the buyer leaves feedback for you claiming the item is authentic, your payment hold will be lifted.
  • Your buying and selling history doesn’t add up. Identity theft is common on the internet, and PayPal is no stranger. Let’s put it this way: If you sell bedsheets and pillows, and then start selling adult movies out of the blue, PayPal (and eBay) will watch your account to make sure you’re not a victim of fraud or identity theft. This may anger you (especially if you’re truly the one selling these items) but you’ll thank these services if you ever find yourself a victim of fraud.

Now that we’ve explained why PayPal holds payments, let’s dig into how you can get your funds released in a quick and stress-free way.

How To Get PayPal Funds Released

There are a few good ways to get your PayPal funds released, but the most effective ways of doing so are:

  • Print your labels directly from eBay. By doing this, you (and your customer) will receive the tracking information ASAP. The tracking number will be automatically linked to the PayPal purchase and, in most cases, the hold over your PayPal account will be released within 2-3 days.
  • If you’re drop shipping your products, be sure to upload the tracking number from the supplier into the PayPal transaction history. By doing this, PayPal will link the tracking number and your payment hold will be released sooner, rather than later.

It’s easy to do both of these things, but in case you’re unable to, you can ask the buyer to leave you a review on the day they get the item.

Because PayPal won’t release the payment hold until the buyer rates and reviews you, this may be the best way to ensure you get your money in a timely manner.

If, however, the package is lost in the mail (or the buyer is unresponsive) PayPal will automatically release your payment hold after 21 days.

Unless, of course, the buyer is disputing your store and claiming you sold them junk. This will result in a loss of money, as well as endless amounts of stress.

To avoid this, be upfront with your customers and they’ll repay the favor. As long as you both remain calm, positive, and responsive, you’ll both be  happy with the purchase decision!  

How To Avoid Payment Holds In The Future

While everyone is at risk of a PayPal payment hold, there are ways to ensure that it doesn’t happen to you.

Or, if it does, it won’t be often enough to bother you (or your business).

Let’s talk about some of the ways you can avoid payment holds in the future.

Have a top-notch seller status

Being a top-rated seller on eBay will come in handy in more ways than one. A few ways to get to the top of eBay’s seller list include:

  • Being an eBay seller for more than 6-12 months.
  • Above 95% feedback score.
  • Less than 20 DSRs (Detailed seller ratings) within 12 months.

Before we get into the negative aspect of your seller rating, let’s dip into DSRs quick. A DSR will either make or break your store and we’re here to make your store that much better!

The DSR score won’t be shown alongside feedback that your customer leaves for you, nor will it affect your overall feedback score.

The detailed seller rating system is based on a 1- to 5-star scale. 5 stars is the highest rating whereas 1 star is the lowest.

A good way to get 5-star ratings from buyers is to communicate with them, describe your items correctly, and ship as quickly as possible.

By doing these three things (and selling a good product), you’re almost guaranteed to get a 5-star rating with nearly every sale you make.

Now, let’s talk about what will affect your seller status in a negative way:

  • High rating of buyer disputes.
  • Low DSRs (meaning, if you only get 1-2 score ratings).
  • Inaccurate (or incomplete) account/product information
  • Inconsistent payment activity (a good example of this: let’s say you usually make $100-300 in payments per week. If all of a sudden you receive $5000 in payments in one week, that’d be odd).

It’s easy to keep your seller status (as well as your store) out of the negatives if you simply communicate with your customers and provide true up to date product descriptions.

Another thing to look out for (if you don’t want PayPal to hold your payments) is to stay consistent. What does that mean…?

Be careful with the items you sell

As we stated before, you don’t want to go from selling only bedsheets and pillows to selling adult movies.

Of course, most eBay sellers start small, and then broaden their store. This is completely fine (and we recommend doing it)!

However, you’re going to want to move this process at a slow pace. Don’t overwhelm your clients with new products all at once. Ease into it, see how you like it, and, if it works, continue to scale up.

Here are a few factors PayPal looks into when it comes to selling items on eBay:

  • Sudden changes in products.
  • No established history selling the products on your eBay store.
  • Selling “high-risk” items. (Tickets, electronics, phones, gift certificates, etc.)

Surprisingly, every single eBay seller will go through at least two of the factors listed above.

Can you guess what they are? Sudden changes in products and no established history selling the products on your eBay store.

You cannot avoid these two factors. When you start an eBay store, you’re not going to have established history. Not to mention, you’ll be changing your store from empty to full.

Every single seller will go through a payment hold at first. If you follow the general rules we’ve laid out for you, there’s a chance that you won’t be a victim for long.

Many people believe eBay discriminates against new sellers and this is simply not the case.

In fact, there are hundreds (if not thousands) of high-volume eBay sellers who have their payments held on a regular basis.

Bringing It All Together

It’s clear that payment holds are a nuisance. However, they’ve proven to be incredibly helpful in some cases (they protect you from fraud, after all)!

Though, just because they’re helpful doesn’t mean they’re wanted. Keep in mind these few tips to ensure you’ll be free of payment holds after a while:

  • Stay consistent with your customers. Answer their questions, provide excellent product descriptions, and never sell fraud items.
  • Keep your DSRs around 4-5. Higher ratings = better trusted stores.
  • Don’t change up your store too fast. Take it slow, see if you like it, and, if you do, scale up. Don’t rush!
  • Print your labels directly from eBay (if you’re selling there) and always enter your tracking number.

If you follow those three steps, you can almost guarantee that your payment hold will be lifted in no time.

And if you do get a payment hold, try to get your customer to rate and review their purchase as quickly as possible.

If you’ve found this article helpful, be sure to share it with your friends who also run an eBay store!

Related reading: Working out your PayPal fees with this Paypal Calculator

 

 

Comments (85)


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Irene Vallejo on 1:16 28 Jan
Hi twinstar888, Here's a link with useful information regarding merchant accounts http://www.salehoo.com/education/business-setup/how-to-set-up-an-online-store-2 If you need further help, do send us a message at http://www.salehoo.com/support Welcome to SaleHoo! :)
tuckerstuff on 4:16 13 May
PayPal & eBay. A dream turned into a nightmare. As eBay and PayPal continue to build The Fourth Reich online, If you use it in this day and age, you will regret it; if not now, in time you will. If the DSR's are so darn important, eBay should REQUIRE feedback to be left from purchasers. I, too, was a victim of the drop shipping payment holds. I couldn't order the products for the customer until the funds were released. Because they are an online payment service, and NOT an online payment gateway, they are not required to follow or abide by FDIC banking regulations, so they operate as they please, punishing the little guys and pampering the powersellers and corporate conglomerates. Also, I got an email message saying my account has been frozen until I can provide some more information about one of my sales, and an ID# was provided. I called them on the phone several times about this trying to find out what information from which sale they needed, but they say they don't know what I'm talking about as nothing is showing on their end, but my account has been permanently frozen with almost $100 still there that I cannot access for over six months, but yet I didn't do anything wrong. I asked them why, but they couldn't give me an answer other than it's something the "Back Office Execs" decided on a whim. I asked to speak with one of them, but I got a shocking, "Oh, no, they are unavailable for customer support issues such as this, and am left dealing with someone who just wastes my time by telling me there's nothing they can do about it. If you do use drop shipping services, be very wary, as you could be held accountable for mistakes made by your drop ship suppliers. One guy filed an "item not received" dispute after I provided him with the tracking number and it was showing up as being on its way. Guess what? He received the item, and eBay issued a refund without my knowledge or consent. I got an email saying, "we have refunded the buyer for this dispute and you now owe eBay for the amount refunded". I never got the item back, case was automatically closed, and I still had to pay the final sale value fee. Also, I sold an Autographed Football to a lady that complained, saying it was flat and would not hold air. She sent it back for a full refund, which I was happy to give. When I received the ball back, it was not flat, and holds air just fine. I tried to inform eBay of this and offered to pay the shipping to send the item back as the ball is fine and the lady was not honest about the condition in which she received it, but case closed and refund given, and final sale value fees paid. Bastards. I sold about 200 items last year, and only got feedback for 117, and only two were negative, but it was enough to drop my feedback percentage to about 98.6%, after which eBay and PayPal feel you are not worth their time, and punish you by putting your listings in last place on search results. I went through the same thing with PayPal. I haven't won a dispute yet, even though I provided all the correct documentation, gave refunds to buyers who received the items. Some items were never even sent back to me, and I was still forced to give refunds. So, after a year of dealing with them, and losing money instead of making money, I signed up for Authorize.net because eBay told me that was one of the options available for accepting payments for purchases, but when I tried to link it up to my listings, eBay told me I had to be a Webmaster to do it; either that or sign up for a Payflow account (which is also controlled by PayPal) for an additional $175 setup fee and a monthly fee. Forget it.With all their constant changes in listing restrictions, policy changes, and the latest and greatest "PayPal" takeover, they've made it nearly impossible to sell anything there, when it used to be the place to buy and sell anything. All this combined with a blatant lack of customer support and service, it's no wonder they reported a quarterly loss for the first time since they started operations. They have also lost more than 3 million eBay users. With over 40 million users, this may not seem like much, but most of those were Power Sellers with big time items and stores. I have been in communication with many of them, and they have completely closed their stores, removed their items, and closed their accounts due to the constant increases in fees, policy changes, and lack of technical support. I am starting to see a lot of them at www.bonanza.com, of which I am also a member, but the newest, latest, and greatest site I have found is www.addoway.com. Find me there at this web address: www.addoway.com/tuckerstuff. It is what eBay used to be and has made buying and selling online fun again. It is the friendliest community of buyers and sellers that I have yet to find anywhere online. They have a Facebook Meet n Greet Fan Page where you can post your store links, Twitter profile link, and they are more than happy to share and Tweet your listings for you. Any technical questions I posted there have been answered sometimes within 5 minutes after posting. Compared to eBay, it is a joy and a pleasure to post a question and get a kind, friendly answer without sorting through 50 pages of "Help" menus and "FAQ" pages only to discover there is no answer for your question. It is amazing and impressive, with one page user-friendly listing creation, free to list, free if it sells! If Addoway keeps going like this, eBay may have to rethink it's strategies. In a desperate attempt to get people back, they are now offering up to 50 "Free to list Auction Style" listings every month, but you still have to pay the final sale transaction fee of 10%. With the PayPal takeover, though, this has made it impossible for me personally. I hate PayPal and their restrictions, as well, and I have my own Shopping Cart service to process credit cards online, but eBay says I have to be a Webmaster in order to link it up to my listings. Either that, or sign up for a PayFlow account, which is and affiliation of PayPal, with a $175 setup fee and another monthly charge on top of that. Forget you, eBay, there's some new players in town, and they are better than ever as more and more people start realizing that eBay is no longer number 1, and is falling fast. I just hope I am around to see them totally collapse. They've made it impossible for the small time sellers, and is more of a Corporate Conglomerate nowadays more than anything. Online sellers unite! Bonanza.com and Addoway.com are the next rising stars in online selling, so join today and enjoy hassle and headache free listing, buying, and selling. www.bonanza.com/booths/tuckerstuff www.addoway.com/tuckerstuff www.tuckerstuff.ecrater.com My shops are the one-stop shop for all your Hawaiian and tropical needs, from quality Hawaiian print clothing for men, women, and adorable baby girls Hawaiian Capri sets, Hawaiian Essential Oils, Bath, Body, and Beauty products, Tropical Themed Restaurant&Tiki; Bar Supplies, Hawaiian Fabric in Cotton or Rayon available in 5 Yard cuts, Kahala Brand Shorts, Shakabera, Shakatime Hawaii, Maui Diver's Jewelry, and other major Hawaiian brands are now being featured. A combination of Novelty collectibles, household items, and quality merchandise. Open your own store today, and import all your listings and feedback with the "one-click" importer link at both Addoway and Bonanza. They both allow you to accept multiple forms of payment, from checks, money orders, and cashiers checks, to PayPal and Google Checkout, and you don't have to be a webmaster to do it! Sign up today and you will be glad you did. They do not get the net traffic that eBay does, so items may move a little slower, but I think that will change over time as more and more people realize what a "screw job" eBay has become and continue to search for alternatives. You can't get much better than either of these two sites. I love them both and am happy to be a member in the friendliest communities of buyers and sellers on the net. If you don't believe it, just try it and see for yourself. You will not be disappointed.
Sandra Lewis on 14:15 26 May
I sell on Bonanza, just started. Paypal is my form of payment so this is really bad news for me. I can't believe they hold payments. What other payment options are there?
Irene Vallejo on 7:23 27 May
@sandysbargain: They accept Google Checkout and Money Order - http://www.bonanza.com/site_help/booths_setup
john dale on 2:39 15 Jul
EBay and Paypal don't want small sellers on eBay. And if you are going to sell on eBay they are going to make it a steep learning curve. Donahue stated at one point that eBay looked like a big garage sale. EBay wants to become Amazon. If you're going to sell on eBay be prepared to except a harsh environment with varying rules and policies. EBay is a giant arbitrary corporation with different rules for different sellers based on ones size, money and their ever changing whims. The key is to not invest a lot in them. Only use them to sell things to make a quick buck with as little time and effort as possible because for every hour you put into their platform, a simple click from some moron CS person can end your selling on eBay. It's a jungle.
maine on 1:27 16 Jul
Very Frustraing when the parent company ( eBay) allows one thing (dropshipping or pre-sale orders) on their website but thier child-subsidiary (Paypal) does not allow such activity. So you have one issue that will bring huge profits for a business but also may wreck that same business when a company holds your money up to 21 day(s) and have no way to pay for the item to ship it and your customer is breathing down you neck for the item that they ordered. What does a person do when first starting out in a high profit category and keeping their carry cost down to offer the best price the right hand says you can do one thing but going to be punished later on when a company decides to suspend your account and hold it longer than 21 days that ends up to 180 day(s)\6 mos. Either eBay eliminates the allowance of drop shipping or tell paypal to accept the practice. Another thing, when Paypal requests information, like name of suppliers like I did in my case ( name, address, phone numbers, etc.) and they come back verified, they need to accept such information and release the funds. Be a different story if I did not provide the info. and\or could not be verified and I just ran but did the right thing and gave my sources but still got punished and they still closed my account.
Vaison-la-romaine on 4:43 14 Sep
I never was a seller and never will be one in view of all the complexity of the accounting necessary, and what I read here is an additional desincentive. As to regards the holding of funds I noticed the following: whenever I would transfer funds from my bank account to Paypal, it would take 5 to 7 days for my funds to be entered ito my Paypal account and thus be available to me. Yet, whenever I had run out of funds in my Paypal reserve and would pay for a purchase, via Paypal, directly from my bank account, that payment was done instantly to the buyer. I figured that any money I was transferring from my bank account to Paypal was held for Paypal's benefit (they make interest on it). I have decided not to replenish my Paypal account any more and simply use then to pay directly from my Bank account. I believe all this holding of funds is a way to make interest out of the "frozen" or "highjacked" millions of dollars due to sellers and buyers who wish to refill their account, it's like an invisible fee or tax. I use their services but I do not trust them an inch. And, Oh, all the shill bidding which is going on in the last hour or so of auctions! I have also found other auctions which I use as much as possible.
Sydney on 15:02 15 Sep
Hey does anyone know what I can do to get my payment hold released? I've looked everywhere. I haven't sold anything in ages and have nothing pending. I literally transferred some money into PayPal from my bank account so I could buy something off of eBay and now there is a hold and I can't get it anymore. It's because of this crap that I refuse to use eBay and PayPal anymore but I found something I really wanted a good deal on and thought I'd make an exception. Bad idea. Do I just have to wait it out.??? Thanks, I'd appreciate any feedback.
Manny on 8:59 25 Sep
I have a 100% rating on eBay and always paid my bills on time via Paypal. Yet I got a notice that they were going to put a hold on my payments. Payments for what? Haven't used it for a while and anyway the last ones I tried to sell didn't sell. Very confused.
Irene Vallejo on 20:09 25 Sep
@Manny: Just confirm with eBay if the messages were for you and request for more information. :)
JOE on 18:25 14 Oct
eBay even has a moderator who reads our post and determines weather to allow it to be viewed or not ? TOTAL CONTROL.....Have you ever talked to eBay`s rep`s ? It is like talking to a mindless robot who only say`s what they are programmed ( they are all stepford ) .....It is useless ...I can not believe what they are getting away with and no one is challenging them legally ?
Tarren on 9:51 27 Oct
Here is another issue with both companies, if eBay belongs to PayPal, why the double charging? I hope a huge court case will be brought against this company to teach them a lesson. It just shows you don't need weapons to be a robber or a thief, this is robbery of the highest but unsophisticated kind. I made a sale for 159 pounds, ebay charged me 16 pounds for final value fee, not to mention 3 pounds or so for the initial listing and when the buyer made a payment va paypal and the funds dropped into paypal about 9 pounds was missing but yet the funds was on hold till the buyer left feedback but to add more insult when I made a payment once the funds cleared to another paypal account another few pounds went missing... thiefs I really cant wait to see a damaging court case against them.
Mary on 8:36 30 Nov
This is funny... this is my opinion, like it or don't like it - I still need to say it. eBay and PayPal deals with money whether seller or buyer; sending or receiving money... so don't be lazy and allow yourself to be ignorant to what's going on. If your money matters so much to you, then why leave it in the hands of someone/something without knowing what will happen to it? Ignorance is not always bliss - take the time to protect yourself by knowing how this people work with your money. It will not do you any harm to do so, in fact allow you to know how to use it to your advantage. Doesn't matter if its online or going to an actual store. So if you go into something that involves YOUR money and YOUR livelihood, without knowing how it works then for sure you are going to be screwed over - whether by a big company or small time con-artists on the net. Let's face it, there are real risks when trading and if you don't protect yourself - how can you expect others to protect you? @Vaison-la-romaine - when you add funds from your bank it will take time to clear but there is a payment method on PP where (if you have bank and credit or debit card on there) they will pay for you so the seller gets the money right away but the time it takes to clear from your bank is still the same. Comes in handy for me when I wanna buy something and its still a day or two away from pay day.
Web Design Ipswich on 12:34 8 Dec
Paypal holds are a pain, but you must prepare for them as they are not going to get any better. In fact, with increased risk in world markets, I expect them to push for 10% on every account and maybe try and hold certain payments for 30 days.
Lloyd on 0:09 3 Jan
I don't sell on eBay, and my payments are for services but PayPal still holds my payments and I'm stuck waiting 21 days because I can't provide tracking on a service. When I called Paypal my only option was to have my customers send an email to Paypal saying they are satisfied then wait 3 days. LOL I am NOT asking my customers to do that. Paypal is ridiculous and once I get my payments all cleared I'm closing my account and sticking with Google Checkout only.
tony on 1:50 8 Mar
It's true what darklordau said. Has any one heard of of the hacking term man in the middle? Well that's what PayPal and eBay are doing and making a lot of money all at our expense. Would love to join up with a couple of you to do a better company.
Sugar Sean on 1:10 11 Apr
I like how the author makes it appear that the 21 day hold is a minor inconvenience and is easy to work around and get funds released. I have sold on eBay since 2000 and have never had a single negative or neutral. My DSRs are 5, 5, 4.9, 4.9 and I would be considered a Top Rated Seller but I usually sell around 50-75 items every 12 months so I don't meet the 100 sales requirement. I recently lost my job so I have to rely on online selling to pay the bills and to put food on the table. About a year ago my account got hit with the payment holds policy. I was told that I sold a high risk item because I sold a brand new sealed smartphone and the buyer quickly left a glowing feedback stating how fast I shipped and the item quality was outstanding. Just b/c I sold a phone my funds have been held for over a year now. Ebay/Paypal do nothing but lie and the author of this articles comments are incorrect. PayPal says a seller can use the money paid for shipping to ship the item if the seller purchases shipping via eBay or PayPal's shipping center. False. Your purchase will fail. They also state if you pay for shipping with your own personal funds and upload tracking info the shipping cost will be release shortly. Once again, false. I pay out of pocket w/ my PayPal funds from previous sales and if I'm lucky the shipping cost will be released in a few days. Also it says when a buyer leaves positive feedback the funds will be immediately release. False. It always takes a few days if you don't call PayPal and wait for a live person, then more waiting as you get transferred to someone who can release it. This person usually takes their time also b/c they have to look up the fb and verify you are telling the truth. Another lie is the statement about funds being released 3 days after proof that the item has been delivered. They will not release the money until about 5 days have passed unless you call again and wait some more. I do not see how anyone could use drop shipping unless they have plenty of money. Many of the smaller sellers like myself have to put forth huge amounts of effort to satisfy buyers, eBay, PayPal because we simply don't have the funds to pay for shipping. I like many sellers list around 10-20 items per listing session which I do once or twice a week. If ten items sale and the average cost to ship an item is $10 then I have to come up with $100 to ship the items. So not only are the buyers payment held our own personal money is being hijacked also. I'm sure PayPal makes tens of thousands of dollars a day in interest on "held funds" but they surely don't pay seller interest. At least this is my current experience. I used to love eBay back when you paid 35 cent to list items and paid small fees when sold. Now eBay takes around 10% and hassles sellers even worse. It also seems that they treat different sellers differently. I've read where some sellers only have their funds held on "high risk" item but their regular items are not held. eBay and PayPal are about as crooked as any company I have ever came across. If you don't believe eBay is allowing crimes to be committed here is an example: According to eBay policy these items are prohibited: Satellite and Cable TV descramblers: Items that can only be used to access cable or satellite television programming without the permission of satellite or cable operators aren't allowed. Stating the item is for educational or testing purposes does not make it acceptable to list. Examples of items that aren't allowed include: Smart Card programmers and unloopers Programmed Smart Cards Blocker devices Hardware or software DSS emulators If that is they case why is this seller allowed to sell high pass filters that block outbound Pay Per View data that the cable company uses to identify who ordered what and charge them for it? Clearly this is illegal and they seller even has and animated gif showing that is "zaps" outbound billing information so you get free Pay Per View. I know the seller was reported months ago and has sold hundreds since then. I decided to buy one to get the seller's name and found out they work for eBay. I've also seen a friend who created a t-shirt and began selling it after trademarking the image and saying on the shirt. After my friend complained that other sellers began selling shirts with the exact same image and statement on them my friend filed a trademark infringement against the sellers and provided ebay with trademark documentation and ebay quickly went to work. Unfortunately ebay's work was that they terminated my friends account and allowed the other sellers to continue selling the shirts. That was 5 years ago and they are still selling them. Before my friend passed away he bought one of the shirts after I advised him to so that he could get the seller's information and once again the name of the seller which was a very uncommon name was proven to be the same name as an eBay employee. Bottom line: eBay is crooked as can be and if you ever come up with a great idea or invention do not post it on eBay or eBay will steal it and make thousands if not millions from your hard work.
Daniel Ivkovic on 7:27 11 Mar
Agreed. They are crooked bastards.
Jay De'Silva on 14:23 23 Apr
Sold my first item on e-bay after waiting 5 days. The buyer paid instantly and the money is being held by PayPal. I hope the buyer is a genuine one and doesn't mess me around and cause further problems? Soon as I receive payment from PayPal, I am closing my e-bay account & the PayPal one too - Your lose eBay & PayPal. * I think all the clear conscience individuals should do the same, these corporate entities have been clearing us out for years - stand up for consumers rights
Toonkingxxx on 17:28 10 May
Love this: "When you really think about it, any seller who is honest and deals fairly with his buyers should have no problem with PayPal payment holds." How about the shipping fee hold? I have a major problem with paying $11-15 per shipment out of my pocket, eBay and PayPal should not be allowed to hold the shipping fees. Or at the very least, all shipping fees should be released for each item, once a tracking number is uploaded. Free up those funds, so sellers can keep items shipping out!
Andy on 7:48 24 Jun
This payment hold is crap. All they are doing is making more money for themselves by investing YOUR money over 21 days to get MORE interest. This is bordering on illegal I'm sure, I bet they take their cut immediately! This has to stop.
Justin on 0:54 12 Nov
Positive feedback no longer works, had a buyer leave positive feedback, thanking me about how fast the item arrived, and just got off the phone will PayPal to have them tell me "feedback is not enough to insure buyer happy", I have to wait another WEEK. This is why I vote democrat, this is what businesses do when they're not regulated. PayPal needs to be regulated as the bank that it is IMMEDIATELY. Until then, I am switching to Amazon.
Amelia Sutcliffe on 7:10 26 Jan
Is this payment hold via paypal for US sellers only?. I am an ebay seller in Australia and the only time i have had fund frozen was when a few lunies lodged disputes for items they were not happy with, only funds for that transaction were frozen not my whole account
Ben ten ten on 1:30 26 Mar
When ebay was causing me to lose thousands in orders, by holding my customer's payments, I simply kept refunding every customer payment that was being held. Ebay even allowed a customer to keep a $450 mobile phone that I accepted a return for a refund on, but I never got the phone though the customer was refunded. So near the end of my relationship with the ebay, I received an order for 5 phones totaling around $1,300, it was a dropship order, but I learned my supplier was out of stock, after saying they had the phones. I offered the customer a refund, but had to wait for my China supplier to refund me the money I sent, but the customer was inpatient and filed a complaint with ebay; so ebay refunded the customer the money and expected me to repay them once my supplier refunded me; I'll let you guess how that turned out, after being cheated by ebay, on many occasions before this took place. And my supplier did refund me the money.
Ben Wright aka ben ten ten on 1:58 26 Mar
I just say "Royal Carriage" from back in 2010. What I sold is exactly what he wanted, asked for, and received. All in the process or using ebay and paypal to get it for nothing. As far as "illegal" phones are concerned, ebay allowed me to sell them so I did. I never claim them to be real; in fact, I stated they were replicas of originals in my listings, and if anyone want proof as how much of shyster this used car sales man is, I still have all the emails he sent stating how he would sabotage my ebay account if he doesn't get his way with a refund. Like I said in another comment, 3 years ago, I kept them, just in case. And I did give him a tracking number, and I still have proof of that also. The man was simply very inpatient., used to having his way, when and how he want it. In other words, an ebay 1%'er
Ebere on 10:18 23 Aug
Well, I am about to launch my new site but I am starting off as a reseller using dropshipping services.These comments are an excellent eye opener.
Paypal can actually ruin your business and not have any repercussions.I think I will even skip eBay altogether and concentrate on my own website. And I want to choose a new payment gateway. Some say Google Wallet
but I need one that is compatible with WordPress Woocommerce sites.
Any suggestion my fellow entrepreneurs? Prevention is always better than cure.

I do not need this Paypal headache.
Tommy on 23:17 20 Feb
My Paypal nightmare continues along with many other sellers who sell virtual goods. Outright fraudulent buyers are reversing transactions and Paypal takes it out on the sellers. There also are many hacked Paypal accounts where the funds are used to buy virtual goods (which can't bet traced) rather than just sending money to different Paypal accounts which eventually can be linked to a bank account or credit card.

So many small businesses and sellers are getting screwed. I suffered a 4 digit loss last month. There are ways to limit your risk but the bottom line is if you deal with ebay/paypal you are going to get SCREWED when the buyer disputes a charge with Paypal or the bank. You can't even leave negative feedback for a buyer anymore, just "report the buyer" which does nothing, and it's a nightmare to just recover your seller fees from ebay for a fraudulent Paypal transaction.

Paypal seller protection is only for shipped goods and it only works SOMETIMES not guaranteed 100% like is portrayed. If you deal in virtual goods, even if you physically ship the redemption codes or whatever it is to access the virtual goods, Paypal seller protection will not protect you.

It's a nightmare. Virtual goods are everywhere now and ebay/Paypal is your enemy if you deal in virtual goods.
Roberto Georgio on 1:09 3 Mar
Paypal ( Ebay ) are a morally & Ethically bankrupt entity, they posses no moral standards. Holding funds for 21 day's from peoples accounts, and operating as a non licensed Bank,could be deemed illegal. You will note, when these characters, freeze your funds, they will have already deducted there fees from these amounts. Who get's the interest earned from these 21 day money seizure's, you don't have to be a chicago lawyer to work that out. Paypal's parent company, Ebay hides over in Switzerland to avoid taxes and contributes nothing to America, or at best very little. Any Mafia would be proud of this lot.
StillStanding on 21:28 7 May
I am surprised they are allowed to collect funds purported to be for the USPS, and then 1) Be the FIRST RETAILER ALLOWED to profit from postal revenues by charging seller fees to them, and 2) KEEP MONEY paid for postage, not even allowing the funds to be used to print said postage label. If this weren't bad enough, they are getting over $28 dollars in fees on an item that sold for $208. and mandating that I pay THIS TOO from my PERSONAL credit card or bank account, not even releasing enough funds from the sale to cover their seller fees. Planning to sell off all of my collectables and bail. Tired of being bullied.
Daniel Ivkovic on 7:16 11 Mar
PayPool and Ebastards are criminals!
StillStanding on 21:20 7 May
TWO things eBay/Paypal are doing, appear illegal, or at least "highly immoral". They are making a profit from funds sent to the USPS, and then HOLDING THE FUNDS and NOT RELEASING THEM FOR THE PURCHASE of said postage! I'm no lawyer, but this stinks to high heaven!
lord leopold on 17:37 29 Jul
We should open a class action law suit. Seriously.
jenny on 13:09 25 Aug
We are all responsible for facilitateing their business . Imagine if all of us decide NOT to use PayPal/Ebey , it's end of their business. New players will quickly fill the gap in the market with much more favorable conditions. It's easy to complain but some action need to be taken . Time to ACT!
Yusuf Vali on 13:44 17 Sep
If paypal hold funds - then at a later date the issue is resolved - why do paypal not sure clearly that the money has been placed back ? When taking the money they quickly take it and make sure you cannot access it - when putting the money back there is no clear method that they have put the money back. Its an absolute shambles. After i have sold the last lot of items through them will stop using this awful company
Nick on 22:50 17 Sep
Yes it is what we want, but we use the funds to pay for shipping. Im not rich, when I shop at walmart online, my bank doesn't hold there money for 21 days.

When you sell on ebay and hundreds of satisfied transactions and customers, With no complaints or disputes then they should not hold the money.

No it's not right one bit for most sellers.
Hannah on 12:07 11 Oct
I have had a terrible experience with Paypal. Fraudulent claims, payment holds for weeks on end. Very poor customer service non-existent unless you fancy hanging on the phone line listening to automated messages and waiting & still getting nowhere because I need to be passed around to other departments, I gave up. They didn't even bother replying to any complaint until I got a lawyer involved. Now I have closed the account so troubles over now. Really took a lot out of me all the back & forth and frustration. Avoid it like a virus. eBay are no better with their expensive fees it is very hard to get the full value of your items. I do not recommend ether.
Tom on 14:07 1 Feb
Just got my funds deposited in my Paypal account after waiting a week after shipping my item to the buyer. Very frustrating wait. I sent two notes to Paypal, called eBay, had to escalate to a senior manager. Also had to point out to the customer service rep that eBay owns Paypal! Issue was never resolved, although to her credit the last person I talked to at eBay seemed to know what was going on. There was a comment on eBay's website, purporting to explain the delay, that I had to sell 22 more items before I would receive my funds (which is obviously false). So this was a very negative experience for me vis a vis eBay. Fortunately though the buyer was very happy with her item and in the end that's what really counts. We are not a business and I'm not a power seller. I may sell an item every couple of years at most. These policies do not cater to the occasional seller who is selling a relatively high-value item. After all the effort my wife went through to pack and ship the item, we were led to believe that once the item had shipped we would be paid.
Tom on 14:09 1 Feb
Forgot to add one other thing. In general for buying things Paypal is pretty good. The nice thing about it is you don't have to give credit card data to all kinds of different merchants, and your credit card data on file with Paypal (if any) is never exposed during a transaction. These things are important, and it is one reason I have stayed with Paypal over the years, inspite of glitches like the one I described above.
Roger on 1:12 20 Apr
What about non ebay sales. My seller can't access the funds i sent and won't make the custom dress i ordered, until she receives the funds and i can't blame her. This really screws me and her over badly, with a hold for 21 days.
Diana Merrill on 1:01 14 Jun
Not trying to get RICH - Just trying to SURVIVE... And from out of nowhere, PayPal withholds the funds on my sale today for no apparent reason. AND, even worse, I read "eBay non-performer" on my PayPal page, just below where I was just informed that I cannot have my money yet. I am crushed! Non-performer? My feelings are really hurt...
Marsha Gibson on 1:06 28 Aug
How do I find out in advance if my funds will be held by PayPal?
Melissa Johnson on 5:18 31 Aug
Hi, Marsha!

Unfortunately, unless it's a very large charge on a very new account, or your business is one of PayPal's prohibited categories, there's really not a good way to know when or if you'll get slapped with a hold on funds. That's one of the biggest problems sellers have with the service. Other things (besides suspiciously large transactions or violating the terms of service) that can generally trigger a hold include suddenly processing a much higher volume of transactions than you have in the past, keying in too many transactions instead of swiping, or getting too many chargebacks filed against you. However, PayPal doesn't really specify what it's limits are for these behaviors.

Hope this helps a little!
CPUniverse on 7:56 21 Sep
PayPal has begun their BS tactics immediately after initiating a settlement in a law suit that involves just this. Have a PayPal account for nearly 2 years and today I got the 21 day hold. Here's the BS thing about it. They claim the reason for the hold is that I'm new to PayPal. Its about time that we start that law suit all over again. PayPal needs to be sued yet again and this time DONT SETTLE OUT OF COURT! These wanna be payment services like STRIPE.COM and WEPAY are just another glorified version of PayPal.
Suzanne on 14:39 21 Nov
Hey I've been using Paypal for a few years too and I just got EXACTLY the same message.

It's now 22 days after the first payment and they haven't released one penny of it - currently have £2K "pending" in my Paypal account, £0 in my bank account, and -£450 in my other bank account - all because these shysters won't give me MY blinking money.

I am seriously annoyed - this surely CANT be legal?
Melissa Johnson on 17:48 21 Nov
Unfortunately, most pay-as-you-go payment processors, like PayPal, Square, and Stripe, state in their terms of use that they can impose holds, institute reserves, and even terminate accounts at their discretion. So in opening an account, you are agreeing to those terms. It's definitely a frustrating situation all around.
Laura on 19:57 10 Nov
Hi my item was sent to eBay global shipping centre. I have tracking to that location (marked as received for a while there now) but then ebay takes over from there. How can I got about getting my funds released sooner?
The item is only going to Ireland (and I'm in Wales), so the buyer should have received it by now, it's just I don't have proof of tracking for the next stage of the shipping process. I've got in contact with the buyer to make sure they have received the item and I'm just waiting for a response.
Margie on 20:55 3 Feb
I have funds on hold for 21 days! Now I transfer funds to my bank they are now taking 2/3 days instead of instant or 2 hours it is really frustrating when trying to run a bussiness and needing the funds for stock ect I have used paypal for a few years and am really tired of having to juggle my funds it's hard enough trying to build a bussiness and earn a living for my family!! Have totally given up on eBay might as well go out into the street and give stock away... But I need a replacement for paypal as I am so fed up of them feel like giving up and getting a job lol so any ideas very welcome x
Justin Golschneider on 11:44 6 Feb
Sorry to hear PayPal's giving you such a hard time, Margie! We have a list of alternatives to PayPal here: https://www.salehoo.com/blog/accepting-payments-paypal-alternatives-for-online-small-businesses

I hope that helps!
Mike on 15:48 28 Feb
After all, don't we all want more buyers?

We want our funds available to us to be able to "operate"

When eBay holds funds from cases closed in the seller's favor for up to 48 hours
that just screams "interest generated for profit" which has absolutely nothing to do with seller
performance and everything to do with corporate greed.

When a buyer opens a case it takes eBay a nanosecond to remove funds from your Paypal account yet the case remains open on Paypal's end long after it has been closed on eBay's.

This means eBay is holding your funds not Paypal..

Then they send people out to do damage control..

( See above )



Rajib on 18:48 7 Mar
Sir please help me. I am very poor man. My family big financial problems. My mother very illness. I have no
Money. Huge expenses diagnosis cost. Please help me.
First point i eany goods do not purchase. Because
First my family financial problems very bad
Second my mother very illness. Huge diagnosis cost .This time my family financial problems solve .After day eany goods purchased. Please request please quickly my total release sir very help. Disition your hand
Thanks
Justin Golschneider on 13:19 8 Mar
Hi Rajib,

I'm very sorry, but we are unable to do anything directly to help you get your PayPal holds released. We are not affiliated with PayPal—just users like yourself. I strongly recommend following the steps under "How to Get PayPal Funds Released" in the article above. Good luck!
Tony W on 12:57 21 Mar
This article is wildly inaccurate. Ebay DOES note consider cases individually. The process of seizing money out of a seller's PayPal account is automated. As soon as a buyer files a "did not arrive" complaint, the money is seized from the seller. And it does not matter if there is a tracking number filed for the sale or not. If you call eBay's customer service, you will find that the CS representative 1) hardly knows anything (not surprising since these are probably very low wage positions; and 2) is powerless to do anything (the back office software has become the master, instead of the servant). I repeat: it does NOT matter if you provide a tracking number. EBay will refund the buyer with no regard for what the post office does or does not do. eBay really does not care about sellers.
Jane on 20:01 5 May
Please. PayPal holding funds for 21 days is a PayPal scam. It's simply a way for them to make interest off of your money. Ebay really needs to offer other payment options for buyers and sellers.
antiquesman on 20:39 24 May
This article is biased and focuses on sellers that sell $5 mishmash.

I'm a serious antiques seller, often dealing in items worth thousands of dollars. Despite having said that, I'm not rich by any standards.
Recently I sold a big piece of furniture whose shipping will cost in the thousands as well. The buyer had no problem with this and paid for the shipping. But then eBay placed a hold on my money until I have shipped the item successfully. Seriously? I'm supposed to pay $2.000 for shipping from my own wallet and then just expect to get it back afterwards?
I guess everyone else has two grand lying around for situations like this. This resulted in a situation where I'm technically ready to ship (but can't!) and my buyer is waiting impatiently for the 3 weeks.

The money hold is indeed an insult to honest sellers, as if it wasn't bad enough that eBay + Paypal eat away 20% of my profit with their "fees".
eBay is making it really hard for me to do business with them and they should be more respectful towards me. I make money for eBay, especially because I deal in expensive items. eBay makes hundreds of dollars off my business every time I make a sale. I've been a seller on eBay for YEARS, but since I deal in scarce and exclusive items, I only sell a few of them per year. This is why I'm treated as a worthless newbie by eBay and I'm getting sick of it.
Chris Sharp on 22:51 26 Jun 2017
So, not sure if it said in the article...but, can we ship our items if the Paypal Funds are pending? Or can the buyer cancel payment or do something on his end once they see you shipped the item?
Justin Golschneider on 10:25 27 Jun 2017
Hi Chris! You absolutely should ship the item if your funds are pending. Pending means that the buyer has paid as normal and PayPal is holding onto the funds to make sure you hold up your end of the deal. If you do not ship the item or if the buyer requests a refund, they will use the pending payment to refund the buyer. On the other hand, the faster you ship the item and confirm that it has shipped, the faster PayPal will change that amount from pending to available.

In other words, you have the normal chance of losing the money if you ship the item. If you don't ship it promptly, though, then you definitely will lose the money.
JustSomeOldDude on 5:07 24 Aug 2017
My response , like any professional business, "items will not be shipped untill payment has cleared"
bigo on 16:30 10 Sep 2017
To be honest Paypal been holding 23k from me since nov 17 2016 .......I'm currently at over 2million in sales for 2017 they take out 5 percent from every sale I make ...and they blocked me from getting Paypal working capital which I use to get every 3 months the max amount been trying to get this hold off of the account and nothing has yet happen
Todd on 19:45 14 Sep 2017
This is now incorrect information. Even if you print the labels from eBay or upload the tracking information and the product is marked as delivered, eBay does not change the hold from 21 to 3 days as their policy states. Every single time I've had to call them 7 days after delivery to get them to release the hold. It's arbitrary and inconsistent. eBay needs to lose market share and close shop. It's a bad place for sellers and just getting worse.

 

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