eBay Breaks it Off with PayPal - What it means for sellers

E-commerce behemoth eBay is officially abandoning online payments system PayPal after 15 years, opting for a new service that’s expected to deliver benefits to sellers.

eBay has announced that it will stop working with PayPal in 2020 and start transitioning to Adyen, an Amsterdam-based payments company, later this year.

Adyen’s customers include tech industry giants Uber, Netflix, and Spotify.

Adyen primarily provides back-end payments services, like credit card processing, and won’t have a visible presence at the eBay checkout, unlike the “pay with PayPal” button.

eBay users will continue to have the option of using PayPal until 2023, but it will effectively be relegated to “second-class status”.

PayPal has been eBay’s main payments provider since 2003. In the same year, eBay acquired PayPal in a deal valued at $1.5 billion.

eBay and PayPal parted ways in 2015 and become separate public companies, but maintained close business ties.

The announcement that eBay is officially breaking away from PayPal marks the end of one of the tech industry’s “most storied partnerships”.

Why eBay abandoned PayPal

eBay says it’s moving from PayPal to Adyen in order to “improve its customer experience” by intermediating payments on its marketplace.

“In doing so, eBay will manage the payments flow, simplifying the end-to-end experience for buyers and sellers,” the company said in a statement.

It seems that the main motivation for the switch from PayPal to Adyen is enhanced user experience.

eBay says that the ecommerce landscape is becoming increasingly competitive and users expect to be able to both shop and checkout on the site on which they transact.

So rather than completing payments through an external provider like PayPal, eBay wants to keep everything in-house and on-site with Adyen.

Adyen’s service extends to more than 150 currencies and over 200 methods of payments, which provides increased flexibility for eBay users.

What it means for sellers

eBay says that it’s focussed on improving customer experience, but what does the shift to Adyen mean for sellers?

Lower costs for sellers by using Adyen

eBay says that “most sellers” can expect to pay less for payments processing with Adyen compared to PayPal. However, there’s no indication as to how much less.

Currently, eBay sellers pay a transaction fee of 2.9% plus $0.30 USD of the amount being sent to use the PayPal platform.

So it can be expected that most sellers will be paying less than that once eBay makes the transition to Adyen.

eBay says sellers will also benefit from a more simplified pricing structure and more predictable access to funds.

A central place to manage business

It sounds as though eBay is working on an integrated business dashboard for sellers to manage all aspects of their online stores in one place.

In a statement, the company said it is “working on solutions to provide sellers with information about their eBay business, inclusive of payments information, in one place so that sellers can easily track and manage all of their transactions and customer interactions on eBay”.

While eBay is light on details at this stage, it seems as though sellers can expect a raft of new tools to help them manage their business on-site.

Greater reach and more sales

This is a bold claim for eBay to make. But the company believes that the switch to Adyen will allow sellers to “reach more buyers and improve conversion”.

eBay says that offering buyers a greater range of payments options and currencies will allow sellers to reach more potential customers.

Also, having greater flexibility and a more streamlined process at the checkout may reduce cart abandonment rates and increase conversions.

The legitimacy of this claim is yet to be tested, but eBay seems confident that by making shopping easier for buyers, it will make business better for sellers.

PayPal to remain as a payment option

Sellers that rely on PayPal to conduct business on eBay don’t have to worry about being left behind.

PayPal will remain as a payment option on eBay until July 2023, allowing plenty of time for sellers to transition to the new system.

eBay says that “PayPal will remain an important partner”.

It seems that PayPal will continue to have a place on eBay, it will just be less prominent.

Sharing more data

It will be business as usual for sellers on eBay during the transition process.

However, eBay says that sellers should expect to provide them with “some additional payments-related data and transition to a new relationship with eBay that includes integrated payments capabilities”.

The company says that sellers will be required to complete these steps in order to continue selling on eBay.

This won’t happen immediately, but eBay expects that the transition for sellers will occur prior to July 2021.

With an estimated 25 million sellers on eBay, this transition will take some time to complete.

Reaction to the eBay-PayPal breakup

The move from PayPal to Adyen has, for the most part, been met with uncertainty within the eBay community.

Sellers have shared concerns about eBay potentially taking control of their money, fees, and sharing payments-related data with a foreign company.

The lack of detail in eBay’s public statement seems to have left sellers feeling unsure and concerned about the changes.

It has also given rise to unfounded speculation around eBay’s plans and intentions. However, some eBay users are choosing to “hold off judgement” until more information becomes available.

Alternatives to PayPal on eBay

eBay and PayPal have been joined at the hip for the best part of 15 years. Even when the companies parted ways in 2015, they struck a deal that required eBay to conduct 80% of transactions via PayPal.

In the same year, eBay also told sellers that they would no longer be able to use alternative payment processing services Skrill (formerly Moneybookers), ProPay, and Paymate.

This is why the announcement that eBay is breaking away from PayPal is so significant and, perhaps, why many sellers are upset about it.

PayPal is familiar and reliable.

Sellers don’t have to abandon PayPal on eBay as the service will still be available until at least July 2023.

For those who want to try an alternative to PayPal on eBay, there isn’t much to choose from.

eBay says that it allows:

  • Credit and debit card transfers
  • Payment upon pickup

It restricts access to:

  • Bank-to-bank transfers (bank wire transfers and bank cash transfers)
  • Checks
  • Money orders
  • Online payment services: Allpay.net, CertaPay, hyperwallet.com, Fiserv, Nochex.com, XOOM

However, there are very few verified reviews of these alternative services online, suggesting that most sellers have been opting for PayPal.

Also, some of these alternative online services are restricted to specific countries. For example Allpay.net only works in the United Kingdom and parts of Europe, and CertaPay is only available in Canada.

The news that Adyen’s service extends to more than 200 payment methods could mean that eBay is about to become more flexible for buyers and sellers.

Until eBay makes the transition to Adyen, it’s probably safest to stick with the tried and true in PayPal.



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Comments (16)

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Hugh on 21:33 26 Aug
I will be happy to use another payment system if it has better security. I have been scammed twice so far on eBay where my delivery address was changes without my knowledge. First time was eBay poor security, 2nd time Paypal.
Neither of these companies emailed me to alert me to the change of address (unlike every other org I use on the web): sloppy & unprofessional.
Valerie Gifford on 6:00 1 Nov
I changed my bank and subsequently am not able to log in to PayPal and they have £187 of mine in their account! I don't know how to get it back to my own bank account.
Very disturbed by this. When I telephoned PayPal, they were terribly rude and informed me I had £42! So angry! I threatened them with court proceedings but I don't know how to do that!
Having been scammed out of £80000, I really need the money from EBay sales to live!
bhupinder virdi on 7:04 1 Sep
I got £1000+ in paypal credit but £5000 in sales and closed down my account. Now my credit said I would get it in 180 days !!!
John on 9:03 10 Oct
What? Your story makes no sense. I don't see how changing your bank means you can't log in to Paypal. Just log in and add the new account. Then you're talking about 187 pounds, and then you've been (allegedly) scammed out of 80,000 pounds. If i'd been scammed out of 80,000 pounds I'd very quickly be engaging legal help.
mohammed mir on 20:03 12 Jan
i was not that confident that paypal would work to bring about a sales transaction for my item, i even decided to create my own site with a Stripe payment gateway to test if money flows in.
scott sandquist on 15:42 23 Jan
once again, ebay with their infinite wisdom, is ruining their own business. paypal is and has been the most effective, trustworthy, satisfaction guaranteed company that i have had the HONOR of working with!.....anytime there was a problem, paypal took care of it and with ease and speed....over the years that i've been selling on ebay....paypal has been the ONLY reason i stayed. ebay has " fixed " things that werent broken and has taken the appeal, excitement, and fun out of it's own company.....they say your payments will be available in 2 to 4 days! paypal was instant. congrats ebay. i cant wait to have problems with payments and have to go to my bank about it. ebay is losing customers at a huge rate because they dont appreciate the sellers....
Vinnie Starr on 7:46 3 Apr
PayPal is a terrible company, rip off fees, money goes missing and then they tell you the opposite even though you are sat looking at the screen telling you to the contrary. I hope this drives them under and we are finally rid of them. Now if only there was a real alternative to eBay.
Rhea Bontol on 1:31 7 Apr
Hi Vinnie! You can checkout alternative selling sites in this article.
Don Sutton on 21:26 21 Aug
I to am frustrated with eBay , they are now charging 12.5 percent of the sale price plus 12.5 percent on shipping charges . Your money is not instant like with PayPal . Even if you opt for daily bank transfers it takes up to three days to arrive in chosen bank account . I have been selling on eBay for over 15 yrs. and I am seriously thinking of telling eBay to go to HELL !!! I am not happy .
peter griffin on 1:04 7 Feb
i didnt receive an item from a seller..over £600..they took my money out of the account,,,refunded the money back to my paypal account several times.then kept cancelling the payment.and refunding again,.so i asked paypal to step in and guess what..they went with the seller..so me,no money and no item ,,bye bye paypal...adios.and good riddance.....so its off to the bank now for a chargeback,,,,a rude service,i had the phone put down on me several times asking for help.
Steve on 13:11 15 Jun
Screw PayPal. They locked my account a decade ago, so I can't use it for my eBay store. PayPal has been reliably unreliable for many others, as well. Can't trust 'em and you live and die by their rules alone. I for one am super excited about being able to use another company and start fresh since PP won't let you, even 10 years after their initial decision.
David Ailles on 19:25 5 Jul
I will not use Paypal after experiencing their Kangaroo Court experience where I send according to the buyer's directions and end up without the item and without the payment. The when canelling my account (which is hell) they send an email that canceling may eliminate my loyalty points.

After 13 years and thousands of purchases and sales, with a 100% feedback, One transaction and they prove that Paypal trying to scare me into not Cancelling.

I look forward to trying the new financial company with Ebay administering transactions.

Good riddance Paypal!
gary hamm on 18:15 7 Jul
yes im glad that i can move these paypal are a joke ive been scammed and paypal went in the scammers favour ive phoned them 45 times emailed them and got please go to our help page you bunch of clowns
Mike on 0:50 16 Jul
I'm actually glad Ebay is doing away with rip you off Paypal. Especially since Paypal now doesn't return their fees if someone cancels a transaction. I had two different buyers place an order and in less than a min. request to cancel. Seemed weird that both would happen on the same day but whatever i don't obligate anyone to purchase from me so i immediately agreed to the cancellation. But i got stuck paying the paypal fees for these transactions as Paypal would not refund the fees even though they saw what happened.Now their fee is supposed to be for a service. No service was provided as the transactions were immediately cancelled. I think what they're doing is illegal and i hope there is a Law Suit against them for this.
Enrique on 22:19 3 Aug
Is this real? Doesn’t eBay own PayPal.
Trey Hutchison on 23:09 3 Sep
I’m opting out. I’ve been a seller Off and on for over 20yrs and it doesn’t feel right having to jump through hoops for Ebays decision to cut ties with PayPal. Good luck EBay
Steve Rogers on 16:10 6 Sep
Well written article! Do you think Ebay will not permit you to sell if you don't sign up?
Alan on 21:22 22 Sep
Thank goodness. Paypal is absolutely awful. High fees and lousy service. Trying to add money or send refunds can be an absolute nightmare. I hope Paypal dissappears from the face of the earth as it is so awful.
Sheri on 23:43 23 Sep
As a seller I would like the say so of when my funds are transferred into my account. I do not want them automatically put into my bank account for it to be tracked. I have a disabled child that I have to keep a certain amount of funds in for her to draw the disability funds she deserves. If that account goes over then she gets penalized even tho she’s still disabled. I am not happy about this at all.
Sam on 13:29 9 Oct
So happy they are breaking up! PayPal is run by a bunch of thieves. I have had money sent to me by accident which I returned straight away and PayPal still charged me £67 for the transaction!! I hope you will go down PayPal!
Wilk Bryson on 0:39 21 Oct
EBAY with there new payment system is terrible. I was receiving payments just fine then it stopped it has been 10 days sold over 1500.00 dollars and the cannot figure how to get money in account. Never been so frustrated as now it is my living and EBAY is hurting me. They do seem to care. Worst Company i have ever dealt with. Can someone Help me with Ebay


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