SaleHoo vs. DSers
SaleHoo to DSers are two dropshipping tools which can be used for finding and easily importing products into your online store to dropship. While they share several features, there are some key differences between what each offers. The main difference is that SaleHoo offers a supplier directory alongside their dropship tool so you can identify manufacturers and wholesalers for your business, as well as dropshippers.
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DSers | |
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| BBB Rating |
 4.7 “Excellent”
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 3.7
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| Dropship Tool |  |
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| Directory Tool | |
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| Vetted suppliers and products | |
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Intro
Ready to launch your dropshipping success story?
Already on a roll and looking to expand and automate?
Wherever you’re at in your journey, there’s inevitably a lot of noise and false promises when researching options online, and eCommerce tools are no exception. If you’ve been doing your homework, you’ll likely have come across both SaleHoo and DSers. Both are expert contributors in the dropshipping sector, but what sets their offerings apart and which one is right for you? To answer these questions, we’ve done a deepdive into SaleHoo vs. DSers that can hopefully provide you with a bit more clarity.
We’ll explore individual features, customer service, pricing, reviews and alternatives to really give you the full picture here. So without further ado, let’s get to it!
General Overview
When you look at some of the key features of SaleHoo and DSers side-by-side, you’ll see that they share a lot of the same easy functionality with easy product upload and bulk order processing. However, Salehoo has the added benefit of a large directory of vetted suppliers and products. Plus, it has been around a lot longer so are proven experts in the field.
Both providers offer continuous 24/7 customer support, with very positive feedback from customers (as we’ll see below), but while DSers offers a 14-day trial, SaleHoo has a 30-day full money-back-guarantee if you’re not happy.
| General Overview | |
DSers |
|---|---|---|
| Founded | 2005 | 2018 |
| Indicative Customer Count | 130,000+ (paying customers) | 110,000+ |
| BBB Rating |
  4.8 “Excellent”
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3.7
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| Dropship Tool | |
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| Directory Tool | |
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| Vetted Suppliers & Products | |
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| Easy product upload | |
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| Bulk processing of orders | |
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| 24/7 Customer Service | |
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| 100% Satisfaction or Your Money Back | |
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Features
Dropship Tool
Let’s take an in-depth look at both SaleHoo’s and DSers’ dropship tools and included features.
This tool is doubtlessly one of the main reasons for deciding to pay for such a service in the first place. Being able to bulk import and edit products for your store makes everything so much easier and less time-consuming – which is what you want as an eCommerce entrepreneur. The more you can automate, the more you can lean back and watch the money roll in!
Both SaleHoo and DSers offer easy uploading tools with a big product catalog sourced directly from AliExpress. As long as you have a Shopify as well as an AliExpress account, importing products to your store is a one-click process.
The key difference between the two here is that all suppliers and products available on SaleHoo are pre-vetted and therefore trustworthy. It’s obviously possible to check the reliability of suppliers yourself, but it does make the process quite a bit more time-consuming, as there are just so many suppliers available. If you don’t know if the supplier is dependable, we recommend trial ordering some products from prospective suppliers to ensure quality of the product and accuracy of shipping estimates. However, this can take up a lot of time. Nevertheless, the last thing you want is to lose customers because they’re frustrated and unhappy, or have high refund rates.
A handy product feature for DSers is their Chrome extension which lets you import products directly while browsing AliExpress without leaving the site. However, you’re able to import anything from AliExpress and if you’ve used AliExpress before, you’ll know how easy it is to get ‘Ali-scammed.’ Many of the products you find on AliExpress are poor quality or are not what is described, making it very important for dropshippers to only sell products of high quality from trustworthy suppliers.
When it comes to product limits, Salehoo Dropship offers two options: on their Basic plan, you’re able to upload up to 500 products, whereas the Premium plan has no limit. DSer’s numbers are 20,000 products for an Advanced Plan, 75,000 for the more expensive Pro plan and 100,00 for the most expensive Enterprise plan. So what’s the better fit for you really depends on your preference and approach for your business here.
Directory Tool
Salehoo’s Directory is an extensive collection of over 8,000 vetted suppliers and 1m+ products that you can filter – by location, minimum order quantity and by shipping locations – to find exactly what you’re looking for. These suppliers include dropshipping suppliers, but they go above and beyond who’s selling on AliExpress and include wholesalers and manufacturers too.
This is especially interesting to sellers who want to expand their business from dropshipping to perhaps working with a wholesale supplier or collaborating with a manufacturer to create a private label product. Aside from that, Salehoo’s directory also includes hundreds of (dropshipping and wholesale) suppliers based in Europe, the US and other Western countries, which again offers alternative avenues for expanding an eCommerce business, such as reverse dropshipping, manufacturing a product with a unique selling point, or offering faster shipping at home. And if you can’t find the type of supplier you’re looking for? The SaleHoo team will perform a custom search for you free of charge – nice!
Just some of the ways the SaleHoo Directory can give you greater flexibility in developing your online business include:
- Finding wholesale suppliers to buy product in bulk at cheaper rates
- Using manufacturers to produce your own custom products or private label existing ones
- Finding liquidations to buy trusted brand products that people already love, at steep discounts, to then resell
Finally, another invaluable tool included in the Directory is SaleHoo Labs, a kick-arse market research tool for product research that tracks recent sales trends and lets you see detailed product stats based on real-time data from eBay and Amazon.
DSers currently have no comparable supplier and product directory, but they have recently launched a tool called ‘Find suppliers’ which lets you browse pre-selected AliExpress suppliers by keyword or category.
| Directory Tool Comparison | |
DSers |
|---|---|---|
| Vetted Suppliers | |
Does Not Have Product |
| Dropshippers | |
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| Wholesalers | |
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| Manufacturers | |
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| Liquidators | |
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| 100% Satisfaction Guarantee or Your Money Back | |
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Price
Now we’ve had a look at some of the key features of both SaleHoo’s DSers’ products, let’s get to the nitty gritty of pricing.
Both providers offer a range of pricing options. DSers Advanced plan starts at $19.90/month which includes a maximum of 20,000 products, up to 5 staff accounts and 10 stores. Leveling up to a Pro plan at $49.99/month gives you 75,000 products, unlimited staff accounts and up to 25 stores. Lastly, their Enterprise plan is at $499/month for 100,000 products and 50 stores.
SaleHoo’s Basic plan costs $9 month and gives you access to a huge range of vetted suppliers and products, the ability to upload up to 500 products, and 2 staff accounts. The Advanced Plan, perfect for teams, gives you unlimited product uploads, a dedicated onboarding manager at your beck and call, and a total of 4 staff accounts.
So what works for you really depends on your business strategy. Are you after hassle-free product uploads from trusted suppliers, or would you rather go for quantity and more untested waters? Only you can make that call.
Access to the SaleHoo Directory and Lab costs $108 for a year (or $299 for lifetime access) and comes with a snazzy 60-day money back guarantee.
Customer Service
Without the face-to-face interaction of brick and mortar stores, nothing is more important than on-point customer service. When more than 50% of people say they’ve abandoned a purchase due to bad customer service, and 7 out of 10 people would buy more from brands that have consistently good customer service, it really is one of the most important aspects of running an online business.
Both SaleHoo and DSers have consistently good reviews about their customer service, which is exactly what we want to hear. For both companies, support is available through 24/7 live chat (DSers uses Facebook Messenger), as well as on email – with response rates reportedly very good.
SaleHoo vs DSers Reviews
SaleHoo
“Rhea was quick and patient with me. Something came up in my personal life so I wasn't able to respond until the next day. We picked up right where we left off the next day and she accommodated me as well as gave me her best wishes! Thanks Again!”
“I am new to SaleHoo and had a lot of questions so I emailed support. Rhea got back to me right away, answered my questions and gave me some suggestions regarding my issues. Very happy so far with my SaleHoo experience!”
“They have excellent customer service. Always reply quickly to any inquiry and solve any issues without delay. Rhea and Simon are very helpful and supportive. I recommend it for those looking to build e-commerce business.”
And these are just some examples from the past 6 months! The customer service team really does excel at SaleHoo on a day-to-day basis, so you can be sure you’ll be well looked after with the customer support team. Especially as they award the same treatment to any member or visitor, regardless of their subscription plan.
DSers
As DSers have a limited presence on review sites like BBB or Trustpilot to date, we’ve pulled some reviews from the Shopify app store where it seems they have mixed reviews on their customer service.
“Service by Catalina was great. She was straight to the point yet effectively helpful. Her advice did the trick. I appreciate her patience while waiting for me to resolve and her willingness to help solve the issue on my behalf. 5 star service. Happy with DSer and its customer service.”
“Unfortunatlely the pro plan is not as stated and there are conditions to be able to use all functionalities. If you discuss it with customer service, they promise that it will work out, but afterwards they do not keep their word.”
“Convenient and useful application. Very fast and responsive support. Extremely pleasant to deal with.”
“The customer service is very bad I would give it 0 stars if I could do that. They don’t really want to help you.”
While SaleHoo has positive reviews that were posted recently, it seems that DSers reviews are mixed. But how do reviews look for their products’ overall performance? Let’s take a look.
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DSers | |
|---|---|---|
 Trustpilot Rating |
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 BBB Rating |
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3.7
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SaleHoo has been around for a lot longer than DSers, which means there is more data available on the trustworthiness and credibility of the former. DSers have yet to establish themselves on trusted review sites. Keep reading below for some sample reviews for both providers.
Product Functionality - SaleHoo Reviews
“I love how easy this makes it to find your next supplier! It has such a large category of suppliers, I was able to significantly scale my store. I've greatly reduced the time spent on researching and vetting suppliers. Salehoo narrows down my preferences and needs in a wholesaler. I can now focus more on other parts of my business.”
“I got access to an enormous amount of wholesalers with quality products from all over the world. They even advised on how to approach the wholesalers. It gave me all the confidence and tools to initiate first contact in a professional way. They have all the guides and peoples to get you started and coach you... it's all there for the taking. With all this arsenal, they can set you up with a store front. Great mentoring and great advice. Awesome community. Enormous amount of products and wholesalers. Product review and trends. Guides and tutorials. Amazing platform and store front themes. Its all in one place. Now!”
“An amazing platform for learning and getting a better chance to be in the business world with all the keys. They will assist you whenever you need them. I strongly recommend others to join!”
“Salehoo is one of the most trustworthy platforms for e-commerce website entrepreneurs with verified suppliers that are ready and willing to work with you for the growth of your business and make your dream come to reality I'm truly blessed I came across this platform with wonderful team that are dedicated to help you and answer all your questions within a blink of eye. This platform has solved all my struggles as an e-commerce store owner.”
Product Functionality - DSers Reviews
“Excellent work, very helpful. Walked through some tutorial and tired to help as much as it was possible.”
“I migrated to this app because Oberlo told me to, and it was a complete disaster. The app is not easy to understand like Oberlo, the interface is terrible, it costs a lot of money when there are similar and even better apps out there...”
“The integration with AliE is great, good app. Easy to use and lots of good features! The customer support is also very quick and helpful.”
“I am going to stop using this app. It doesn't work as it should and there are much better options available. I would stay a long way from this app. Update developers reply: In the chat we have not discussed that I do not know…”
Top Alternatives
eCommerce and Dropshipping are on the rise with no sign of stopping anytime soon. With so many people interested in this sector and wanting to get out of the office and into their entrepreneurial dream, more and more providers are cropping up to make this transition even easier.
We’ve focused on SaleHoo and DSers in this article (two of the strongest options on the market in our opinion), but do shop around for other alternatives and see what they have to offer. Here are some resources to get you started:
Q&A Discussion
Still have questions about dropshipping or starting out in eCommerce? Please don’t hesitate to talk to our awesome 24/7 live chat team about anything related to SaleHoo, DSers, dropshipping, eCommerce or starting your online store. As you’ve seen, SaleHoo’s customer service is in a class of its own and we’d love to help you along in your journey.
