As part of our development drive on Stores, we've released a few changes!
Here's what's new today:
SaleHoo Stores isn't perfect (if it is, you wouldn't hear from me each week!).
That's why it's important you're able to contact us when something's wrong, or not quite how you want it; today, I'm going to show you how.
When using your store, you might sometimes encounter 'bugs'. 'Bugs' are issues where you expected your store to do one thing, and it did something completely different (or didn't do anything at all).
Whenever you encounter a 'bug' you should email our SaleHoo support team
Here's what you should put in your email:
Here's an example:
Hello SaleHoo Support,
I run a SaleHoo Store, LandOfOz.com. Today, a customer tried to buy 'Ruby Red Slippers' [link] from me. When they clicked 'Add to Cart' it should have added the slippers to the cart. Instead, a picture of a flying monkey appeared. I've tested this, and the same thing seems to happen for all of my products.
Once we've found the issue, we'll figure out how many people it affects and how hard it is to fix; from this we'll add it to our todo list, and (if possible) show the best way for you to work around it in the meantime.
As part of our development drive, we're putting in a lot of new features; for this, we really want to know what features you guys would like most.
That's why we have our feedback forum. This is the place you guys can go to tell us what you want to see, and vote on ideas other people want in SaleHoo Stores.
Here's some tips to make sure we consider your idea:
Hopefully this clears up the best way to get your voice heard by the developers. Remember, email SaleHoo Support if you have a bug (or any other issue), and comment on our Feedback forum if you have great feature ideas.