We have had a lot of questions recently about Simplx.com. Many of our inquisitive members are curious about what Simplx has to offer, so to help cure your curiosity, this week we did a little investigative journalism and reviewed Simplx.com - a drop shipping service offering product sourcing and profit making solutions.
What is Simplx?
Simplx describe themselves as the deliverers of "the next generation in drop shipping" (link), who offer competitive prices on thousands of big brand names like Apple, DKNY, Sony, Dolce and Gabbana, Dr Martens, Adidas and Rolex. What's more, they claim to offer these products at discounted prices (link), and as we all know, designer brands at discounted prices aren't easy to come by! So how can they offer such high-profile and hard-to-source products at discounted prices? According to Simplx, it's all because they supply thousands of their members who sell millions of these luxury products every year, giving way to a huge bulk-buying discount (link).
What can Simplx offer you?
Simplx claims that aside from their seemingly never ending list of designer and brand-name products, they can also offer you everything you would expect from a the best drop shippers such as fast delivery to your buyers (link), as well as professional business training (link). Depending on which program you sign up for, you can either have one-on-one training or use their other, more affordable learning systems.
How much does it cost to become a member?
This is where it gets a little tricky. First of all, Simplx do not show their membership prices on their web site. To get started and get a quote, you must fill in a Client Application form and pay a fee of US$19.95 (according to past members) and then Simplx will decide whether you are eligible to become a member.
To enter the program, you must pay a membership fee which seems to vary from package to package and member to member. However, according to a blog on the Simplx web site, most members pay around US$200 as a set up fee, then US$40 per month of membership. Rumours of memberships costing US$5000 have some truth to them (link), but you only have to pay this kind of cash if you want one-on-one training.
My two cents
I dove into my research with an open mind; convinced that a company could not possibly run the way it is alleged to by so many past members for as long as it has. However, I have come across a lot of serious complaints about Simplx. Most notably, Simplx has received 146 complaints made about them to BBB.com (Better Business Bureau) over the course of the last 36 months which shook my confidence a little, as the BBB is arguably the most trusted source of business accreditation and information.
Simplx responded to their poor ratings on BBB by confidently proclaiming that 2 years ago, they aimed to have 0 unresolved BBB complaints. They claim to have reached this goal, and are resubmitting their application to the BBB for a review of their rating (link).
Still wanting to give them the benefit of the doubt, I ran a few Google searches trying to find members who have had good experiences with Simplx (finding one of people who made US$13,000 per month which they boast about on their web site would have been perfect!). I searched using the keywords "good experience with Simplx" but sadly, I didn't find what I was looking for. I found the same results when I searched for "Simplx helped me make money" and "Simplx review".
What's more, when I did find a few Simplx testimonials on their sister site SimplicitySecure.com, they seemed to be matched with extremely happy and good looking models which I had seen before. Sure enough, when I searched for "business people" on iStock.com, a site where you can purchase millions of royalty free images, sure enough, I found "Eric from Connecticut" and "Linda from Arizona". Of course, this doesn't prove that the written testimonial themselves aren't true, but it is certainly not good practise.
The good news is...
We can, however, say that one of our senior SaleHoo members has only good things to say about Simplx, saying that many past members only feel they have been given the run around because they don't truly understand how Simplx works and goes on to defend any other claims that Simplx is a ‘scam'
The bad news is...
The sheer volume of complaints and poor reviews on Simplx would cast serious doubt on my willingness to pursue Simplx as a serious tool for my business. It appears that in the past at the very least, Simplx has not delivered a good standard of service.
I came away from my research feeling that there seem to be many dissatisfied past Simplx customers out there. Most of these past members feel that Simplx was very difficult to contact when they needed assistance, misrepresented themselves by saying they offered drop shipping services (and in all honesty, they are not a drop shipper in the way that most of us think of them - they even admit this themselves here), and should have given more information about their services on their website, so that they didn't have to pay the $US19.95 fee then find out that Simplx wasn't what they were looking for.
What we must keep in mind however, is that just as people are likely to tell 10 others about a bad restaurant experience, they are only likely to tell 1-2 about a good one, and people will always do the same when it comes to discussing online services. Whatever the case, for now it doesn't look like Simplx is going anywhere. Their recent pledges to become more customer service orientated will hopefully mean we will see a lot less bad press on them in the future.
Disclaimer: I am not, nor have I ever been, a member of Simplx. I looked to apply, in the interests of research and to bring you more information, however, not only am I not willing to forgo the application fee, but also, when I filled in the initial form and hit the submit button, I was told I was not eligible because I stated that I was interested in using Simplx to help grow a new business, rather than an existing one.