Who’s got a bone to pick with eBay?
Whatever the exact number, it’s too many. Sellers have been the most vocal, but don’t let’s forget it was the buyers’ discontent that caused eBay’s panic-driven actions in the first place. Let’s face it – why would a buyer choose a potentially ‘cheap’ experience (in every sense of the word) on eBay over a guaranteed slick and professional experience on Amazon?
It’s been 12 years since eBay first came into existence - a long time by ecommerce standards, and perhaps it’s time eBay died a natural death? One can’t get away from the fact that user expectations have changed radically in that time, as online services have become cheaper and more sophisticated. Sadly, eBay just doesn’t seem to have been able to keep up with the times.
Most critically, eBay has ignored the trend for community input in site growth, instead, making a string of swift and brutal executive decisions.
Clearly eBay is panicking. They see Amazon as their #1 competitor – yet, as Josh Catone from ReadWriteWeb has pointed out, instead of trying to keep their unique selling point, they seem to be cackhandedly hell-bent on turning into a clone.
What would you do if you were eBay? Is there still time for eBay to pull through? At present eBay still has two things going for them...
Where do you think eBay will be in 2 years time?
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