Sorry for the extremely long delay, we had an issue with our email and
we lost a whole bunch of contact submissions, we are still uncovering
some misses ones!
I have answered your questions as best as I can, if you have any other
concerns please let me know. I'll be more vigilant about looking for
an email from you, we don't want it to get lost again!
Do you have a minimum order requirement? If so, what is it?
- Anyone from Salehoo can place an order on our website and just
mention in the comments that it's a salehoo order and explain where
they would like the item dropshipped. We don't have any minimum for
this type of order.
Who is the best person for our members to contact about their order
- they can contact me directly at email@example.com
Do you accept orders from international customers?
- Yes we do. We only ship orders if the payment card used is approved
by verified by visa or mastercard secure code. Otherwise we ask
international customers to pay via wire transfer, or to place their
order on our website and select international shipping with BONGO at
checkout. BONGO is a 3rd party that helps us to verify and
authenticate international orders and they also help us to ship the
orders. If this is for a repeat Salehoo member, once a relationship
is established we can accept any CC.
What supply methods do you offer? (Light bulk, wholesale, drop
shipping, liquidations etc)
- We can drop ship a single item, or supply quantities up to 250
pieces. We start giving price breaks above 5 pieces.
Do you require a resellers license/tax ID/ business registration or
any other special information from your customers?
- If they are Domestic (within the USA) we require a resellers license
if they do not wish to be charged tax. If they don't have a license
they can still purchase merchandise, but we will have to charge sales
tax. If it is an international order we do not require anything.
What payment methods do you accept?
We accept all major credit cards for order below $3,000. We also
accept eBillMe for amounts up to $5,000. For anything more than
$5,000 we require wire transfer.
Do you offer guarantees/warranties on your products?
- We have a 14 day return policy, besides that we do not offer any
warranty beyond whatever warranty is provided by the manufacturer
Are you able to provide documentation to prove that the brand names
you offer are authentic?
- We can provide whatever documentation is needed. We can provide
serial numbers and IMEI numbers to a serious buyer. Everything we
sell is shipped in a sealed original box. With the exception of the
refurbished products we offer. Our apple products for example, all
come in the original sealed apple box. It only takes one look and
about 3 seconds to realize it is 100% apple merchandise if seen in
Do you offer blind drop shipping?
Do you offer real-time inventory?
- We do not have a live data feed with our inventory but we stock
almost everything and if we ever run out, we can usually get the item
- A final note, is that we encourage customers to inspect the
merchandise before purchasing. We have warehouse locations in NJ and
NY and can make an appointment with any hesitant buyer.
Again sorry for the delay!!