We've had only a few complaints on this supplier, but nothing at all service related. The issues reported to us from members has related to their prices and their fees. This is why they remain as a verified supplier.
While no one likes suppliers charging fees, it's fast becoming the normal for them to do so and in regards to pricing. Dropshipping in nature is never going to produce the type of margin on products that wholesale buying is going to do. When choosing to use a dropship model, these two factors need to be taken into consideration when choosing a supplier.