This supplier does ship internationally. You can checkout their shipping information on their direct site Link hidden: Login to view. I've reviewed their Link hidden: Login to view and saw that the contact information provided (hotline number, and address) is updated as well.
If you wish to be attended to immediately, I suggest you call them during their hours of operation from Mondays - Fridays, 9 - 5 pm ET. Please understand that suppliers may have other email backlogs to attend to, delaying their response to your email. Calling them directly will have your concerns addressed almost instantly.
Hope this helps and clarifies your concern.