We apologize for the inconvenience. I wasn't able to reach them thru phone, because based on their automated message, my number has a blocked identification and hence they cannot accept my call. I sent them messages at their website and also at 2 email addresses I found as their contact details. I have included your question on the 12 days it took them to ship. I will be updating you as soon as they reply.
We understand completely what you mean, waiting for the return call. Remember that like all businesses, suppliers do close at night and during the weekends. Most suppliers operate 8am-5pm Monday to Friday.
Phone is often a much more effective way of contacting suppliers than email. Suppliers often have a backlog of support emails to deal with, so sometimes it may take them a few days for them to get back to you. Whereas with phone, you get priority straight away.
If the supplier still hasn't contacted you after 3 business days, please email us their name, email address, and url so that we can follow up.