Hey, I am new to dropshipping and ecommerce, but have been doing a lot of research in the past week. I have already chosen my niche (fitness and gym equipment), I have created a website for my ecommerce, I have created the domain, set up email accounts for my online company, and I have a list of suppliers that I am ready to contact. These are my questions and concerns:
Firstly, will the suppliers take me (a "newbie") seriously? Although I do have a website, is it usual for a supplier (dropshipper) to trust a new business with a website the does not currently have any products for sale yet?
Secondly, I am concerned with the issues I may come accross with the fact that I am living in Brazil. Lets say that I found a US supplier to dropship the products. My next step is to add the product I want to my site, and start using marketing strategies to sell the products. Lets say that someone in the UK wants to buy my fitness equipment. So they place the order. I then use their information to buy that product from my dropshipper, and simply add their UK address? Will shipping be charged to the costumer in the UK, or is that up to the dropshipper? Also, who pays for tax/imports charges? Me, the dropshipper, or the customer? Does it vary with different dropshippers, or is there a common practice?
Ok, now lets say I have a variety of different supplier's (dropshipper's) products on my website. Lets say that each dropshipper has a different return policy, shipping rates, import/tax policies, etc. Is it the common practice to add that shipping and return policy to each product on my site, depending on the dropshipper's policies?
- For example:
- Dropshipper A: Shipping 2-5 business days, free shipping, international
- Dropshipper B: Shipping 8-10 business days, $10 shipping (customer pays), US Only
- Product 1: Dropshipper A information
- Product 2: Dropshipper B information
- Product 3: Dropshipper B Information
- Product ...
Another question I have is if I can sell the dropshipper's item for any price I chose, or is that controlled by the dropshipper to control it's pricing? I am asking this because I have heard about price-match gaurantees that some websites use, because the suppliers control the final price, so it is safe to use price-match gaurantee because the customer wont find that product for a lower price (due to the supplier's controlling of the final price)
^Sorry if that was confusing, I could try clearing it up if it was^
My other concern is about customer service. Is customer service usually provided by the dropshipper, or is that my job? If that is my job, will my customers have to pay a large phone bill to speak to me since I am living in Brazil? I could set up google call or skype service, but to my knowledge, that is only for my outgoing calls. Maybe there is some way to set up toll-free calling?
Another quick on, do all dropshippers provide blind shipping? I am worried about selling a product from my website, and then having the product arrive at the customer's door with someone elses logo on it! Is there an extra charge for blind dropshipping, usually?
Finally, if dropshippers charge you for blind dropshipping, they charge you(the seller) for shipping & handling + import/tax costs, is dropshipping really worth it?
Honestly, I have many other questions, but I think that is more than enough for one post. If I can help clear anything up about my questions, please let me know. Thanks for the help, looking forward to a response.