ordered something last night, accidentally sent it to me, problem there is I changed the country I live in to see what the postage to another would be, well, instead of coming to Australia, its going to Maldives.
trouble there is as soon as I pressed the button to order and realized I went and chatted online to support who stated he will fix it.
I also submitted a support ticket asking them to change the delivery address.
again today I asked them if they had acted on it via their support tickets.
I again chatted online to their support and were assured again that it will be changed.
Well guess what, they didn't change it and its going to maldives.
Well bugger me, after all this time, Sence froma chinaman, had all given up and stopped listing through them, now this..
email from chinavasion
Also, as a routine, we conduct periodic reviews of ticket communications from our
customers. I came across a series of correspondences from you in May 2010 regarding
a change of address from Maldives to Australia which fell through (order number
792955). I do regret it has taken us this long to respond. I reviewed all relevant
emails and our departmentâ€™s taking the necessary measures to address those involved
in this case. Therefore, as an expression of good will, we wish to recompense you
for grievance caused by these past events:
1) We're returning both your original product and shipment costs of AU$239.02 in the
form of store credit. Please check your Chinavasion.com account now to see the
credit, AU$248.18. You may use this credit in any way you please next time you visit
our website to make a purchase.
2) In addition, weâ€™re offering a â€œlevel 4â€-customer discount on your next order.
Once youâ€™ve chosen a product(s) from our website, please write to us first via email
with the product name and code and the number of items you wish to buy so we can
apply the appropriate discounts on that purchase.