Hi dinasaur 230,
My advice at the moment is to try keep yourself safe from possible Paypal fraud/scam.
Paypal has enumerated some tips to protect ourselves from scams, and I copy paste:
"Emails from PayPal will always address you by your first and last name or the business name associated with your PayPal account. A PayPal scam email may include the salutation "Dear PayPal User" or "Dear PayPal Member"
If we require information from you, we will notify you in an email and request that you enter the information only after you have safely and securely logged in to your PayPal account.
Often, PayPal scams will request details such as your full name, account password, credit card number, bank account, PIN number, Social Security Number, or mother's maiden name."
Hopefully this is not the case at your end (but since you mentioned they are asking for your Social Security Number and ID, hey that's your identity!), SO better be sure right now. If this is not a scam, then I'll try to look around for you to see how to deal with a Paypal restriction. Do let us know.
P.S. To log in safely to the Paypal website, open a new web browser (e.g., Internet Explorer or Netscape) and type in the following: Link hidden: Login to view
Here's the link to 'How can I protect myself from Paypal Fraud' -
Link hidden: Login to view