I have heard quite a few but things about these guys but i am always the believer that different people - have different experiences with different companies. I don't personally use these guys as i get far better deals on products elsewhere.
I got a chance to talk with them and it seems like i got the feeling that they don't really have any time for you and are not as helpful or price negotiable and dont offer a higher level of customer care as other suppliers out there. Epath CSA (Customer service assistance) team don't really take the time to work with.
Key of thought when it comes to working with suppliers:,
The more you communicate with them and look after them they will look after you
All my suppliers know that "i look after those who look after me" and this is the relationship that should be built with your suppliers, not only to get better prices but a high level of constant aftercare services on any issues like warranty repairs, order processing etc
Using the above mentality makes for a more functional and successful business.
Hope this help a little for people who read this post.