Buying from unauthorized dealers can be risky. Unless the dealer provides a receipt showing purchase from an authorized dealer, the products carry no warranty from Bose. Moreover, products purchased from unauthorized dealers may be counterfeit or stolen goods, and if you attempt to resell such products, you may be subject to significant civil liability and/or criminal penalties.
Watch out for counterfeit products
There are growing numbers of counterfeit products in the marketplace. Bose has become aware of sales of counterfeit BoseÂ® in-ear headphones and QuietComfortÂ® 2 Acoustic Noise CancellingÂ® headphones by unauthorized sellers on popular auction and other e-commerce websites, and in flea markets. In some cases, sellers located in China claim to be selling genuine "OEM" headphones, but these products are fake. Typically, these products are sold at a fraction of the price that Bose and its authorized dealers are offering. The counterfeit products do not meet the high standards of performance found in genuine Bose products.
Three ways to protect yourself from fraud:
Buy direct from Bose, either online, by telephone or in Bose retail stores. Bose.com is the official Bose Corporation website for residents of the United States and its territories. If you wish to purchase a product now, be confident that you will receive a genuine Bose product.
Look for the official Bose Authorized Dealer badge now featured on some retailers' websites.* The badge links to a window explaining the advantages of buying from a Bose authorized dealer. The window's URL (in the address bar) should begin with "www.bose.com" to be valid.
Contact us. If you reside in the US, call 1-800-999-2673, or email us. If you reside outside the US, click here to find your country's contact information. A Bose representative will check the name of the dealer or website from which you are considering a purchase and let you know whether it's an authorized Bose dealer.