I had nasty experiences with Alibaba.com. I found a usefull site which lists scammers from Alibaba (Link hidden: Login to view). There is many denunciations there. I read a denunciation from a user there, which I would share that here, because I think it is worth to read. I notice that it is not my case. I found that on alibabascam.com:
I was recently be cheated by a Three Crown memeber in Aliexpress!!!! I ordered 2 lenovo phones, but they shipped only one. When I complained, they asked me to provide OPENING video, so I took the video, but they said that it`s been openned, not effective proof, that means I have to video the openning, not ready, not prepared, you loose! And I openned a dispute, the 3 Crown member upload a newly made video that has a lot details not correspond with my parcel, and it upload the newly printed shipping label (that is terrible me to learn that they can easily access and print and play with SHIPPING label from Singapore Post!!!). I was required by Alibaba to have a official proof from Post Canada, I went to Post Canada 2 times, it will never proove what inside of parcel, Post Canada just transfer whatever they received, no one ever openned the parcel. If the receiver believe that something missing or not right after openning, the sender should initiate the lost or damage case. So I put all information in dispute, Alibabe asked the seller to make the counter complain in Singapore Post, the seller never done that, not even reply this requirest, however, the Alibaba Judge suddenly claimed that the seller win the dispute and have all the money. I was so surprised and depressed by this end, so that I contacted with Alibaba customer service ( it`s just chatting, chatting, no email, no phone number, no address to post). The first lady was very nice, and show all the sympathy with my experience, and promised me to have justice for me soon, I was comforted, and wait the justice come, and wait, wait... nothing happened. So I got contact with chatting again, this time the lady even much more nice, and she was assure me that within 24 hours, the justice would come, she sounds like my lawyer and would take any efforts to protect all my benefits. I was so thankful and comforted again, so I wait, wait, it did come an email from that lady to ask the seller getting contact with me, and I wait, wait , wait, nothing happened, no any piece of reply from seller. So, I replyed the email to ask the followup, it was bound back automatically with notice without receiver! If I am not getting crazy yet, I have to open the chatting again to get randomly another girl's name and repeat all my story, and get her psychological massage, and wait and wait and wait in no result. This is the mechanism of Alibaba customer service, to torture you psychologically and with time, either you become crazy or forgotable of being cheated. There is no buyer protection, no real dispute, and not appeal in Alibaba! of cause there is no legal action possible for they are all in China. and I suddenly found that my feedback for this purchase was DELETED, I checked all, it was Deleted!!! all feedback for the scamer are 5 stars or 4 stars, so it can continue to scam by wearing a 3 star crown!!! I did a few purchase before in Alibaba, and I was often contacted by some sellers, and was asked to change my feedback by offer some money. I was told that all feedback can be easily buying and selling, as well as the order numbers and level of sellers, the scam must paid a lot to have a 3 crown, so it can delete all back feedbacks, and Alibaba help them. There is no credit, no belief, no religious in China, probably the only god there is money! Too many people can do uncrediable things with their money, and for their money! the internet sells give them too much chance to overdraft their credit by making fake order number, fake feedback, fake products, and fake selling levels, and Alibaba is their leader! I don't know how many of you were able to read my word, for sure it will be deleted. and I will close my account here soon after the last purchase arrive. Guys who stay here, be cautious and good lucky for you!