I did get two phones in yesterday, and they were the real thing --- so I was happy. The problem is you just can't trust them to send the items direct to the customer, you have to inspect them first, and you know, that's very sad.
I know I recd a refurbished phone, and I'm still fighting for my 20% ... I'm not gonna quit.
I don't trust them though. If I order again, I'll have items sent to me first.